Luggage Forward Reviews 

Picked up on the 15th, it’s now the 28th. No luggage. One week in Europe without it. They operate on USA business hours, and are hard to get ahold of. Extremely expensive. They didn’t seem to care it never arrived. I got two messages, one by phone and one email saying next day…next day…I waited and didn’t go out for four days. Got a message saying no one was home. I was not only home, I was on the balcony watching. Nobody ever tried to deliver. They used FedEx, I could have done that myself. Avoid at all costs.

Everything went as planned

Assistance with the booking process was fabulous! Pick up and delivery was perfect and the return of the luggage was earlier than expected. This was the second time I used your service and as usual made my travel so much easier!

Luggage Forward instructions and documentation are clear and well organized! Bags picked up and delivered on time; or, in this case early! Thank you!

On time and where we needed it.

While the actual shipping was great, the communication was a NIGHTMARE. During booking process they didn't return calls or at most sent back vague uninformative emails. I was kept in suspense until the last minute as to whether they would even pick up from a riverboat in France though it was on their website. One agent said they would only pick up at "the port gate" (there was no such location.) 3 days before pickup they said I hadn't completed their forms although I had and even though another agent agreed with me. They billed me for 2 shipments when it was only one (they did fix that later).Agent "Jackie" was wonderful; the others were mediocre.

We have used Luggage Forward 4 trips now. This is the first time we’ve had issues. There was no agent at the pier to collect our bags to send home. We had an early flight and were compelled to leave them with a pier representative. We also were not told they would be delivered UPS ground so waited for days for any updates whether our luggage had even been collected by Luggage Forward. We did not receive updates until the day they were to be delivered. They did eventually arrive but it would have been nice to have the correct expectations set when we booked. It was a holiday weekend so live customer service was not available. Will use again, though.

Excellent door-to-door service.

Did everything they said they would do, and delivered our luggage a day earlier which was greatly appreciated.

Smooth, easy and perfect timing!

Our luggage was picked up and arrived on ti e. Exactly as was specified. Loved the freedom of movement emt this gave us.

It was easy to set up, easy to track., and everything went smoothly. We will use this service again!

The whole process was easy and straightforward, and the luggage showed up in the ship when we boarded. Well done!

Had a few days in Italy before heading out on a cruise. Didn’t want to deal with both a carry-on and a checked bag so our largebag ahead to our ship. This worked so great for us to not have to lug both bags around while spending days on land before boarding our ship. Will definitely take advantage of the service again.

Pickup and delivery were both on time as promised. No hassles, very reliable

Pick up was on time and Delivery was early

Excellent service
Arrived safely on my cruise ship

Unbelievable service.

Chose to use this service for a European Trip where I wasn’t trying to minimize luggage. Based on previous reviews, I decided to try it. Wow did they make the entire process easy, professional, and their tracking system gave us confidence that everything was going to plan. First class all the way. A rare thing to find in this day and age. Bravo!

It worked out great to not have luggage to deal with. Our luggage was picked up at the arranged time and made it to the port and on the ship with no issues. Our only complaint was that when our luggage was a little slow arriving on the ship we called LuggageForward and it took 2 days to hear back. Fortunately luggage arrived shortly after on the ship.