Lukas Distribution Reviews 138

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 80 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting their satisfaction with items like motorcycle accessories and apparel. Many people highlight the excellent delivery service, describing it as quick, prompt, and well-communicated, with orders arriving safely and on time. The ordering process is also frequently commended for being easy and straightforward, and the overall service is often described as fantastic and helpful. However, some customers experienced issues with delivery, including long waits, separate parcels without notification, and a lack of tracking information. A few other people also felt that the quality of some products was not up to standard, mentioning bent tin or faulty bolts, and some noted missing fixing bolts.

What people talk about most

Product

Reviewers highlight positive aspects of product quality and design. Many customers praise the great quality... See more

Delivery service

Users describe positive interactions with delivery service. Many customers praise the prompt dispatch and... See more

Order

Customers consistently note positive experiences with order. Many reviewers found the ordering process simple... See more

Quality

Reviewers mention positive feedback about quality. Customers consistently praise the high quality of... See more

Service

Customers had positive experiences with service. Reviewers consistently praise the great service, prompt... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Lukas and BSA were prompt to advertise the imminently arriving parts for my BSA Bantam . I was already looking at Jawa / Yezdi India, as I wanted Engine dresser bars and Headlamp grill. Took my pre-o... See more

Rated 5 out of 5 stars

Long long long wait for what turned out to be a scrap of bent tin ! No fixing bolts supplied either. Not your fault your simply the distributor but bloody hell quality control in India I guess need a... See more

Rated 5 out of 5 stars

I ordered the rear rail and pannier brackets last week. The rear rail was on backorder but I was offered one that had some light cosmetic damage at a discount. I took this up and the refund came back... See more

Rated 5 out of 5 stars

Hi I placed an order for rear rail and backrest/ rear rack .with Emma at lucas it was a very quick conversation by email sorting the delivery very quickly. I am very pleased, with purchasing and deliv... See more


Company details

  1. #41 of 47 best companies in Motorcycle shop

Written by the company

Official UK Distributor For BSA Motorcycles.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

138 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 40% of negative reviews

Typically takes over 1 month to reply

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Rated 2 out of 5 stars

Disappointing

Same thing as as happened to others, took the order and payment, advised after that 'no stock'
This sort of thing is becoming all to commonplace on the internet, a shame that that theBSA name has joined those ranks

23 March 2026
Rated 5 out of 5 stars

New parts for my new bsa goldstar 650

Hi I placed an order for rear rail and backrest/ rear rack .with Emma at lucas it was a very quick conversation by email sorting the delivery very quickly. I am very pleased, with purchasing and delivery .all parts were delivered with updates an online well packaged in bsa box and wrapping will be buying again soon a big thanks to Emma

11 February 2026
Rated 5 out of 5 stars

BSA 650 Gold Star Paddock stand.

Very prompt delivery of my BSA 650 Gold Star paddock stand and the build quality is good too.
However, he cross brace near the top of the stand runs very close to the low hanging rear number plate. It would be useful if were an inch lower.

10 February 2026
Rated 5 out of 5 stars

Ordered bracket,,unfortunately it was…

Ordered bracket,,unfortunately it was out of stock,,but there were some slightly damaged ones in stock,,so for a discounted price I got the very bracket,with slightly chipped paintwork... Lukas did not have todo this ,,my reduction in price was £20.. If I buy for my BSA again ,I will certainly be choosing Lukas first .... Emma thanks again

9 February 2026
Rated 2 out of 5 stars

Still no item

Still no item or any info when it will arrive. Tracking info would help but then it would need posted first. Hope it dosnt turn into months like the exhaust guard

22 January 2026
Lukas Distribution logo

Reply from Lukas Distribution

Hi Colin - We have checked our records & tracking information was added to your order on 22.01. The part should be with you today. Thank you for your order.

Rated 5 out of 5 stars

BSA jacket by Merlin is high quality

BSA jacket by Merlin is very high quality, good fit, warm and Waterproof.

6 January 2026
Lukas Distribution logo

Reply from Lukas Distribution

Thank you for your review. We are glad you like the jacket.

Rated 5 out of 5 stars

I made a mistake on my order which was…

I made a mistake on my order which was rectified without issue by Emma, extremely helpful.
Delivery was fast and without issue
The Jacket is extremely well made and a steal at the price.
One very happy customer.

6 January 2026
Lukas Distribution logo

Reply from Lukas Distribution

Thank you for your review, Mark! We will pass the great feedback onto Emma & the team. We hope you're loving the jacket.

Rated 2 out of 5 stars

Poor communication

Parcels were sent separately even though they were ordered together, no notifications and arrived nearly a week apart. Company could not tell me the tracking details and there was a major lack of communication regarding order status and delivery. Luckily parcels arrived safely.

3 December 2025

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