Lullaby Lane Baby Shop Reviews 

179
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 136 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the beautiful products and their excellent quality, often finding items even better than pictured online. People frequently highlight the fast delivery service, with many orders arriving quickly, even for personalized items. Consumers appreciate the great value and reasonable prices for high-quality items, often noting beautiful packaging. However, some customers noted occasional issues with their orders. A few people reported receiving incorrect items or sizes, though these were often quickly resolved. Additionally, a small portion experienced concerns regarding product quality, such as wonky personalization or defective items.

What people talk about most

Product

Customers consistently note positive experiences with product, praising the beautiful designs, quality... See more

Quality

Reviewers mention positive feedback about quality, with many customers expressing satisfaction with the... See more

Delivery service

Consumers consistently report positive experiences with the delivery service, frequently highlighting the... See more

Order

Reviewers highlight positive aspects of order, with many expressing satisfaction with the quick turnaround... See more

Price

Customers had positive experiences with price, consistently praising the affordability and value of the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ordered a newborn baby pink little suit for my new grandaughter. The quality is fantastic, beautifully made and was delivered within 48 hours from ordering. I just happened upon Lullaby Lane Whilst... See more

Company replied

Rated 5 out of 5 stars

A wonderful selection of baby clothes. I couldn't stop ordering for my long awaited Grandson. Beautifully made and great value. Ordered on Sunday arrived on Wednesday. A fabulous parcel to receive... See more

Rated 5 out of 5 stars

The most beautiful clothes for an amazing price! Brilliant quality, really fast delivery also! Can’t wait to put my daughter’s Christmas outfit on her!!! Will 100% be using lullaby lane baby shop in t... See more

Company replied

Rated 5 out of 5 stars

This will be the 3rd baby hat I’ve purchased from lullaby lane. I first bought one in the middle of the Covid pandemic when my first grandchild was born. It was just perfect. My daughter in law loved... See more

Company replied


Company details

  1. Baby Clothing Shop

Written by the company

For all those expecting a new arrival, Lullaby Lane Baby Shop provides a wide range of quality baby clothes and accessories, that can be professionally personalised so you can share the joy of your baby wearing the cutest unique baby clothes, this is why our customers keep coming back for more. Lullaby Lane Baby Shop is dedicated to offering a fast and friendly online shopping experience. We specialize in providing high quality baby boutique products, and clothing at an affordable price. We supply some the cutest babywear, and gorgeous more bespoke Spanish Style baby outfits ideal for any special occasion.


Contact info

4.8

Excellent

TrustScore 5 out of 5

179 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 48 hours

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4.8

All reviews

(179)

134 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Amazing company... 5*+

Have ordered of this company a couple of times now and will continue to do so. There product's are fab great price and quick dispatch. We have had a couple of personalized hats they are long last and great fit. We get lots of compliments every time my little one wears hers can't recommend enough.

5 October 2022
Unprompted review
Lullaby Lane Baby Shop logo

Reply from Lullaby Lane Baby Shop

Thank you so much Louise for this lovely review.

Rated 5 out of 5 stars

Lovely personalised dressing gown

Lovely personalised dressing gown, great quality and fast delivery. Customer service is fantastic, they could not be more helpful. Will buy again and recommend to friends

1 November 2022
Unprompted review
Rated 5 out of 5 stars

Outstanding

Amazing quality, amazing fit, quick delivery even on personalised items and lovely professional customer service when you have a question 100% recommend this shop

9 April 2022
Unprompted review
Rated 5 out of 5 stars

Highly recommended shop

Bought a embroidered hat just before christmas and have only recently started getting the proper use of it. The material is good quality, flawless lettering on the hat with a big fluffy Pom. I continue to get compliments on the hat, quality and affordable price, will highly recommend to others.

17 February 2022
Unprompted review
Rated 5 out of 5 stars

Will be ordering again!

First time using lullaby lane. Ordered a dress for my little girl for Christmas Day, delivery was very quick and the quality of the dress was brilliant, the dress was a beautiful tartan one I will most definitely be ordering from this site again they have some lovely dresses. Would recommend.

29 December 2021
Unprompted review
Rated 5 out of 5 stars

Bought a tartan Christmas dress for my…

Bought a tartan Christmas dress for my little girl a few months ago, received amazing customer service and the quality it fabulous. Due to my little girl growing quicker than expected I did need the bigger size I contacted Lullaby Lane and they changed the dress to the bigger size straight away, I also got the matching socks, knickers, shoes and headband for her due to the quality being so good. I can’t wait to buy even more things for her due to the exceptional quality and absolutely phenomenal customer service. Such a lovely family run business and everyone I spoke to couldn’t have been more helpful!

30 November 2021
Unprompted review
Rated 5 out of 5 stars

Excellent quality highly recommended

Excellent quality pom pom hats for both my toddler and baby. We’ve had lots of compliments when wearing them out. Delivery was very fast, ours actually arrived next day which was brilliant. I’ll definitely be ordering again and recommending to my family and friends.

23 November 2021
Unprompted review
Rated 5 out of 5 stars

Great shop

Love the personalised hats, my son has 4 now! Great, fast service. Always happy with the item

17 November 2021
Unprompted review
Rated 5 out of 5 stars

Lovely Quality

Lovely Quality, beautiful pieces of clothing for my baby boy and very fast turn around time from when I placed the order. Will definitely be ordering again in the future !

14 November 2021
Unprompted review
Lullaby Lane Baby Shop logo

Reply from Lullaby Lane Baby Shop

Thank you for your lovely review and for supporting our small business.

Rated 5 out of 5 stars

Amazing experience from this little…

Amazing experience from this little family run business. I ordered a personalised baby loungewear set which I absolutely love - have not been able to find one for such a small baby (3-6 months) anywhere else! I also ordered two tartan baby outfits, one unfortunately was too small however I returned it with no issues and received the refund promptly. The second tartan dress was perfect, such a lovely thick material with an underlay. We used it for our baby’s Christmas photoshoot. I looked so much more expensive than it was!
Very happy customer

8 November 2021
Unprompted review
Rated 1 out of 5 stars

Don’t waste your money

Don’t waste your money.
I order two hats from the drop down box to be the same.
I received
One ribbed fabric
One plain fabric
One was white
One was off white
One had silver stitching
One had dark great stitching
The font wasn’t the same on either hat and both hats had a wonky letter. pics available . Please don’t waste your money purchasing from here because you will be left with the product and refused a refund. Go elsewhere

7 November 2021
Unprompted review
Lullaby Lane Baby Shop logo

Reply from Lullaby Lane Baby Shop

It is always disappointing for our small family business to receive a low score review, however, as in our email communication with you yesterday you stated you would be taking to social media to ensure we lose sales, unfortunately this comes as no surprise.

To respond some of the points you have raised.
We are aware that the ribbing on the best selling larger hats is different, that is why we have included a photo on every page of our website that sells these hats of them laid out in size order that clearly show the hat you will receive.
We use the same high quality brand embroidery thread for stitching, and the same professional standard embroidery software for the formation of the letters. Our high quality UK made hats are our highest selling product and in the vast majority of cases our customers are delighted with them. And consider them good value for money.

I am sorry that this has caused you to be so angry. Our refund policy regarding personalised items is quite clear and we apply it fairly.

As you have also left this review on our main review platform on our facebook page, the above response can also be found there.

Rated 5 out of 5 stars

Fast delivery

Fast delivery, personalised item was dispatched before the recommended time frame. Lovely range of baby boys clothes. Will use again

8 March 2021
Unprompted review
Lullaby Lane Baby Shop logo

Reply from Lullaby Lane Baby Shop

Thank you so much for your review. We really appreciate it.

Rated 5 out of 5 stars

Would recommend

Recieved my personlised baby pom pom hat today its beautiful can't wait to have my baby wear it very quick delievery too

27 February 2021
Unprompted review
Lullaby Lane Baby Shop logo

Reply from Lullaby Lane Baby Shop

Thank you so much for your review. So glad you love the hat!

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