After 2 weeks item has broken down half of it is not working I have contacted them four times I just been ignored they don't answer emails at all this is company which shouldn't be trusted I've opened... See more
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Total scam, marketing professional products from London, really cheap junk found on Temu for $12. Refused to respond to emails even though they say they offer a 30-day money back. Took 2 months to res... See more
I ordered one product from them and now I’m getting it every month at at $19.94 a month. The “manage subscription” page is conveniently not working. I’ve emailed several times, called the (probably f... See more
Horrible customer service. This scam company is all about trapping customers with auto ship that is extremely hard to cancel. You get the run around dragging things out so they can reship again!!! Z... See more
I ordered 2 magnetic lash kits in…
I ordered 2 magnetic lash kits in August. I have not received them. I’ve messaged them over and over and over. They keep sending me messages thanking me for patience. It’s October. Ridiculousssssss
20 August 2024
Unprompted review
No response from email customer service scam…
I have written to the email supplied with the online order which is ukshopperdirect etc ( site won’t display address) many times and there is no response. Do not purchase from this company. I believe they are scammers very poor in fact no stars …
1 October 2024
Unprompted review
This website is a scam
This website is a scam. I am in the process of reporting them to the National Cyber Security Centre and I encourage others who have left reviews detailing their awful experiences to do the same. The products are of poor and in fact dangerous quality and there is no response from the team to send them back and organie a refund.
25 September 2024
Unprompted review
DO NOT BUY FROM THEM ITS A SCAM
Customer service do not respond no matter if you contact via the website or socials. Faulty product and I can't return it.
3 September 2024
Unprompted review
Absolute rubbish
Absolute rubbish. The quality of product is disgraceful and they don’t contact you when you want to return even though their website states you can return it not satisfied. Scam.
10 September 2024
Unprompted review
Impossible to return a product
I bought an Infrared LED Hair Growth Scalp Massager Brush with this company and then wanted to return it as I received something very similar as a present from a friend. I reached out several time to Lumilux to return the product, but I NEVER got a reply. LUMILUX is NOT a reliable company to buy from online.
28 August 2024
Unprompted review
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