Lumineorganics Reviews 

1,869
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Considering 1,760 reviews, reviewers had a great experience with this company. Customers consistently praise the exceptional customer service, highlighting the team's helpfulness, friendliness, and efficiency in resolving issues promptly. Many people appreciate the quick response times and immediate assistance provided. Reviewers also frequently find the products effective, noting positive results from their use. However, some customers also noted issues with unexpected subscriptions, often finding they were enrolled in a way that was not clearly understood. A few other people also felt that there were problems with order delivery, experiencing delays, missing items, or a lack of tracking, and sometimes difficulty getting updates.

What people talk about most

Product

Clients share ambiguous opinions on product effectiveness, with some reviewers finding products like the oil... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the quick, efficient, and... See more

Order

Customers had ambiguous experiences with order, with many reporting issues related to unexpected... See more

Response time

People report positive experiences with response times, with many reviewers highlighting quick and immediate... See more

Subscription

Customers consistently note ambiguous experiences with subscription, with many reviewers reporting that they... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Customer service first class could not be more helpful, just started using the product early signs are positive. The cost is a little more than I would usually spend, however if the signs keep moving... See more

Rated 4 out of 5 stars

Great experience. Got in a muddle with order and ended up with double order every month. Admin staff were quick and easy to deal with and sorted out the problem immediately. Great product too.

Rated 4 out of 5 stars

Very happy with the product - NAD Advanced. Goes down well with no nasty experiences....which has made me interested to try some of the other products they offer. Customer Service friendly and not... See more

Rated 4 out of 5 stars

The product did take 2 and a half weeks to arrive to me in the UK but all was good once it came. I did contact customer service and they were very helpful. I'm not sure if I am going to continue the s... See more



Contact info

3.9

Great

TrustScore 4 out of 5

2k reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 0% of negative reviews

Typically replies within 24 hours

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3.9

All reviews

(1,869)

1,869 reviews in the last 12 months

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Rated 1 out of 5 stars

I ordered it to try it--after 3 weeks…

I ordered it to try it--after 3 weeks no results Was going to send it back with it's so called guarantee and here comes another 3 bottles Typical scam BS. Then they want tyou to send it back and make all kinds of BS deals for you to keep it SCAM SCAM SCAM

23 July 2026
Unprompted review
Rated 5 out of 5 stars

Top notch customer service

Top notch customer service.

Again, like all the reviews, I wanted to try the product first before ordering more. Seems it automatically subscribes you. I emailed Lumine Organics and they cancelled my subscription right away. As well, the product comes from China, which I'm not happy about and didnt know until i got the tracking email. Ive read there is lead in the product as well.

24 July 2026
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

I mistakenly signed up for a subscription when I only wanted to purchase one product. The customer service support was excellent with a very prompt reply to my request to cancel, and a quick cancellation of the subscription.

24 July 2026
Unprompted review
Rated 4 out of 5 stars

I placed an order that I needed to…

I placed an order that I needed to cancel straight away and the costumer service was great and answered my request immediately and proceeded to tha cancelation. I also accidentally subscribed for monthly orders because it comes “pre-selected” and that’s not nice but it was easy to cancel!

24 July 2026
Unprompted review
Rated 2 out of 5 stars

Sneaky and aggressive sales tricks

This company has super sneaky and aggressive sales tactics. I clicked on the ad which was made to look like a Facebook post from one of the groups I follow. Everyone was recommending this wonderful mouthwash!! It looked great! And isn’t this weird, my colleague and I were not 20 minutes before talking about whitening our teeth - what are the chances 🙄 Anyway I stupidly fell for it and purchased the product before my spidey sense kicked in and I checked on the post and realised it was an ad. I then checked my emails and realised that a purchase defaults to a subscription! I immediately cancelled everything and no money was spent, thankfully. I find this so underhanded and low. This marketing style prays on the vulnerable. I’m giving 2 stars because at least they got back to me quickly and I didn’t lose any money. Frankly, if your product was any good you wouldn’t need to use these tactics to trick people.

24 July 2026
Unprompted review
Rated 1 out of 5 stars

Be aware when ordering they make you…

Be aware when ordering they make you subscribe monthly and it’s a hidden factor . I have tried to unsubscribe as I haven’t even tried it yet . I don’t trust this company and will have to phone my bank to cancel to make sure the don’t receive anymore money !!!!

24 July 2026
Unprompted review
Rated 1 out of 5 stars

Terrible delivery service

I have ordered twice from Lumine Organics. The oil hair remover works average. It helps remove peach fuzz but not much else. I have yet to receive my second package and it is going on three weeks or more. I reported it missing, but no one seems to be doing much about it . My first package took over a month to arrive also.The reason for the one star is not their products, but the delivery time. Each time I have contacted them about my package, they said they have to run an investigation. It takes over a month for me to receive my products. I do not recommend this company. Find someone who can deliver as promised in a timely manner.

3 July 2026
Unprompted review
Rated 1 out of 5 stars

Do not use this company

Do not use this company. The advised the delivery was on its way. Confirmed delivery, although it wasnt were they said it was. And after 5 emails with a promise of a investigation are ghosting me.

6 July 2026
Unprompted review
Rated 5 out of 5 stars

Great customer service

Great customer service, I have used the products for a couple of months with good results, as I am now in advance with them I have cancelled for a break and I had a prompt reply and immediate cancellation which was so helpful.

22 July 2026
Unprompted review

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