Customer service first class could not be more helpful, just started using the product early signs are positive. The cost is a little more than I would usually spend, however if the signs keep moving... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 0% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I would give this company 0
I would give this company 0, yet another scam company. I ordered the whitening mouth wash 6th June arrived yesterday 7th July!! Opened package no delivery note included.. Red flag not sure what country they are posting from but can guess! Fuming I was charged £30 in June and then again 6 July looks like they have set me up on a subscription when I clearly only ordered one item. I checked reviews before I purchased but yet again these scam companies exist constantly setting people up on monthly subscription plans. Not sure who are writing the good reviews but please avoid this company !! I am awaiting a response from the company .. please beware
Ordered a bottle of mouthwash to try…
Ordered a bottle of mouthwash to try .....they signed me up for monthly delivery....got a second bottle I never ordered b 4 I could try the first one .....was impossible 2 get a hold of them to cancel .....beware
Great customer service!!I JUST received my order yesterday so…
I JUST received my order yesterday so can’t really comment on the actual product yet (whitening mouthwash) but just came here to say my customer service experience about an issue with my order…..was EXCELLENT! Quick response & handled the issue immediately.
Not a good experience
Product did not arrive, but after multiple emails to customer service they were polite and did give me my money back.
Subscription cancellation
Having read the issues about subscription charges, which to be fair is very clear and I am a usual mug that gets caught! However, as I was so aware of this, I emailed to cancel my subscription the same time as purchasing the product and my subscription was immediately cancelled. I am a genuine buyer too.
Customer service was good
The product did take 2 and a half weeks to arrive to me in the UK but all was good once it came. I did contact customer service and they were very helpful. I'm not sure if I am going to continue the subscription, I will see if the product works first but all seems good so far.
Easy initial subscription set up
Easy initial subscription set up, product delivered on time. I needed to pause my subscription, this was done for me until further notice. Efficient service provided 👍
Very happy,dealt with my issue quickly…
Very happy,dealt with my issue quickly and politely
Customer Service was great when issue was encountered
I haven’t seen too much result yet in my taking magnism - but had an order problem. Customer service was awesome! You don’t find that much on online ordering.
Amazing prompt customer services
Amazing prompt customer services, I received a response straight away :)
This company has a quick and timely…
This company has a quick and timely response to any type of situation. That is extremely rare these days... thank you
Great customer service
I’m not sure how I ended up signing up for a subscription, but when I contacted the company, they immediately corrected it. Three stars because of my confusion, but 5 stars for customer service.
Great product and quick responses with…
Great product and quick responses with any questions and queries
Lumine organics is very professional…
Lumine organics is very professional and very accommodating in helping to navigate through my whole experience of navigating through my ordering process.
We as in my wife and I did not order…
We, as in my wife and I, did not order anything from this company. I dont know why they took it upon themselves to keep sending magnesium pills when we didn’t order. We canceled all future orders. Rip off company.
Beware!
Beware, monthly payments will be taken if you don’t cancel this is a subscription service
I took advantage of the 3 month supply offer which eventually arrived and I am now taking it. I haven’t seen any results but to be fair, it’s a bit early to tell. I didn’t realise there was a monthly subscription and don’t need 3 months supply every month so cancelled the subscription. To be fair the customer service response is excellent and they cancelled the subscription as soon as I asked. The site should make it clear that there will be monthly payments taken. I suspect the good customer service results in more positive reviews than the product.
Great customer service!
When I emailed the company I received a reply less than 24 hours later. Great customer service!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








