I've send luminus a question thru the online form about some information around the different ways of payment and the next day I recieved a call. I didn't have the time then and coundn't pick up. Over... See more
Company replied
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See what reviewers are saying
Four out of five is a very good score, but there always needs to be room for manoeuvre. I find Luminous much easier to deal with than some companies.
Company replied
After the acceptance of the offer, the salesman never picked up the phone again or replied to any of my messages. Installation workers were messy, used materials from me and never returned, left a mes... See more
Company replied
Unfortunately, I left Belgium and stopped my contract with Luminus. But I appreciate this company for its service. Everything was great, especially after 2 years of struggling with Eneco.
Company replied
Company details
About Luminus
Written by the company
Leading energy solutions for home and business
✔ Competitive tariffs
✔ Fixed & variable contracts
✔ Sustainable energy solutions
✔ N°1 in wind & water in Belgium
✔ Exclusive loyalty benefits
✔ Great customer service
Compare, save and become a customer in minutes:
Products & services
✔ Luminus Comfy: NL | FR
✔ Solar panel installation: NL | FR
✔ Sustainable energy solutions: NL | FR
✔ Saving tips: NL | FR
Contact & support
At Luminus, we want to support our customers in the best possible way. Do you have a question? Get in touch through the following channels:
🔍 See FAQ: NL | FR
✉️ Complete Form: NL | FR
💬 Chat via Messenger
📞 078 150 210
Download the My Luminus app
Always have your personal customer zone at hand with the My Luminus app.
Discover the features:
✔ adjust monthly payments
✔ consult invoices and payment
✔ track your energy consumption
✔ change your personal data
✔ adjust payment method
… and more! Available for Android and iOS:
✔ Competitive tariffs
✔ Fixed & variable contracts
✔ Sustainable energy solutions
✔ N°1 in wind & water in Belgium
✔ Exclusive loyalty benefits
✔ Great customer service
Compare, save and become a customer in minutes:
Calculate Your Rate
Products & services
✔ Luminus Comfy: NL | FR
✔ Solar panel installation: NL | FR
✔ Sustainable energy solutions: NL | FR
✔ Saving tips: NL | FR
Contact & support
At Luminus, we want to support our customers in the best possible way. Do you have a question? Get in touch through the following channels:
🔍 See FAQ: NL | FR
✉️ Complete Form: NL | FR
💬 Chat via Messenger
📞 078 150 210
Download the My Luminus app
Always have your personal customer zone at hand with the My Luminus app.
Discover the features:
✔ adjust monthly payments
✔ consult invoices and payment
✔ track your energy consumption
✔ change your personal data
✔ adjust payment method
… and more! Available for Android and iOS:
We remain committed to sustainable energy
Written by the company
- Luminus, leader in energy transition
- Our 300 Belgian wind turbines produce green electricity and have a total capacity of 807 MW. This makes us number 1 in Belgium. Our 7 hydroelectric power plants also lead the way in our country, supplying 60,000 households with electricity.
5-star service
Whatever happens, our team is here for you.
The Vlaamse Nutsregulator has once again awarded our customer service 5 stars. We remain available to assist you by phone or chat.
Contact info
Brussels, Belgium
- luminus.be
88% satisfaction for the My Luminus app
4.3
Excellent
8k reviews
Asks customers to review
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At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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See how their reviews and ratings are sourced, scored, and moderated.
Reply from Luminus
Hi Surendra, we thank you sincerely for your support! If you need any assistance, we're right here! Kind regards, the Luminus team
Reply from Luminus
Hello, we're sorry to hear you're having a negative experience with us. Your satisfaction matters to us and we'd appreciate the chance to make things right. Could you reach out to us privately via Facebook with more details about what's troubling you? Our customer service team is ready to listen and find ways to resolve any issues. Thank you, team Luminus.
Easy to contact but language barrier
Easy to contact but language barrier it’s always difficult to explain my situation most of the time I have contacted luminus non of them ever speak English
16 June 2025
Reply from Luminus
Hi Denny, you can always contact us through Facebook (www.facebook.com/LuminusEnergie) and ask for an English speaking colleague. They'll happily translate if needed! Kind regards, the Luminus team
Profesionalism and speed!
9 June 2025
Reply from Luminus
Hi Eduard, thank you for the positive feedback! We're pleased to hear that you appreciate our professionalism and speed of service. These are exactly the standards we strive to maintain for all our customers.
We appreciate you taking the time to share this, and we'll continue working to provide you with the same level of professional and efficient service. Greetings, the Luminus team
Reply from Luminus
Merci beaucoup pour votre message ! 😊
Nous sommes ravis que notre service vous ait donné entière satisfaction.
– L’équipe Luminus
Reply from Luminus
Thank you, Виктор! 😊 We're happy to hear you're satisfied with our flexibility and timely service. We truly appreciate your kind words! Best regards, The Luminus team
Good company
5 May 2025
Reply from Luminus
Hi Ioana, thank you for your positive feedback! We appreciate that you're satisfied with our services. At Luminus, we strive to provide the best service to every customer. Your satisfaction motivates us to maintain this level of quality. Greetings, the Luminus team
Reply from Luminus
Hi Marc, we're thrilled to hear you're happy with our services and products! Your feedback is always welcome and helps us serve you better. We're committed to maintaining the quality you expect from us. Greetings, the Luminus team
Reply from Luminus
Hi Francisco, thank you so much for your kind words. We really appreciate this! Kind regards, the Luminus team
Reply from Luminus
Hi, we're happy to see that you received the bonus! Thanks for the five stars. Kind regards your Luminus team
Respond time
24 March 2025
Reply from Luminus
Hi Brian, thank you for this perfect score! We're always happy to help you out whenever you need. Kind regards, the Luminus team
Very polite and helpful person on the…
Very polite and helpful person on the other side of the phone
24 March 2025
Reply from Luminus
Hi Daria, we're so happy to hear that you seem to be happy with the provided services! Thank you for your feedback! Kind regards, the Luminus team
Reply from Luminus
Hey Reia, thank you for your four stars. Don't hesitate to contact us if you have any questions or concerns. Just send us a message via www.facebook.com/LuminusEnergie and our teams will assist you. Kind regards, your Luminus team
Perfect 100%100%
17 March 2025
Reply from Luminus
Dag Paul-Dan, wat fijn om dat te lezen. Bedankt voor jouw review. Groeten, het Luminus team
Reply from Luminus
Dag Nicolas, geweldig om te lezen dat je zo tevreden bent over onze producten en diensten. We vinden het belangrijk om al onze klanten een uitstekende en correcte behandeling te geven. Fijn dat je dit waardeert. Groeten, het Luminus team
Luminus lost all our electricity readings
Luminus has lost all our electricity readings since we started using them over 4 years ago. So we no longer have details on our usage and changing of the counters. They charged us using estimated values from Ores and when I contested the readings - they still have not updated any of our details. They invoiced against the estimated amount which was over 200€ higher than our actual usage - they then invoiced against the reading that I supplied but have not repaid the money that was charged against the estimated reading. Since Dec 24 - trying to resolve this has been very difficult for nobody seems to be able to see our data - it has been permanently lost - it would seem that backups is something not understood by the company - numerous phone calls and our records only shows the estimated reading - and that has happened on today (6th February) And it would appear that nobody understands basic arithmetic either or take responsibility for what has happened - support personnel blame Ores - but it is the Luminus system that is clearly at fault.
6 February 2025
Unprompted review
Reply from Luminus
Hi GP,
Thank you for your feedback. We're very sorry to hear that you went through this... We understand your disappointment. Could you send us a private message on our Facebook page with your client number ? This way, our colleagues will check the situation and try to solve it as soon as possible. Thank you ! ^The Luminus Team
Very good service!!!
6 January 2025
Reply from Luminus
Hi Ju,
Thank you so much for your 5 stars feedback ! We're very pleased to hear that our services suit you well. Please do not hesitate to contact us if you have any question. Kind regards, ^the Luminus Team
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