A company that has customer service at the forefront. Everyone I spoke to was friendly, knowledgeable, explained everything so well. I dealt with Chris mainly and he was just fantastic keeping me in t... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I had used Lumon previously to transfer money for my kitchen. The process was seemless and money was transfered from UK directly to supplier in 2days. So when I was buya car, I decided to use them aag... See more
Company replied
From initial dialogue with the Lumon team, through to the completion of the FX transfer, all the team were thoroughly professional and helpful. Their processes around onboarding are very slick... See more
Company replied
Very professional team. Made you feel confident in dealing with them. Kept me fully informed and processed my payment quickly and efficiently. Charges were much better than Spanish and UK banks. I co... See more
Company replied
Company details
- #19 of 33 best companies in Currency exchange service
- #15 of 45 best companies in Money transfer service
- #64 of 169 best companies in Non-bank financial service
About Lumon
Written by the company
Lumon, your trusted currency partner.
With over 25 years of experience, Lumon offers quick, effortless & secure international payments.
We help thousands of people with their foreign currency needs, from planning weddings to relocating abroad, Lumon offer competitive exchange rates whenever you need to move money overseas.
.png){kind=logo}
Contact info
20 Farringdon Road, EC1M 3HE, London, United Kingdom
- +44 (0)203 384 7280
- hello@lumonpay.com
- lumonpay.com
4.8
Excellent
3K reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
My transactions are processed…
My transactions are processed efficiently. Communication from my Lumon support agent is excellent.
1 April 2026
Reply from Lumon
Good morning,
We're happy to hear that your transactions are processed efficiently.
We're also glad you appreciate the excellent communication from our support team.
Thank you for your feedback.
Many years of faultless service
After many years of faultless service, I can't really rate Lumon higher.
1 April 2026
Reply from Lumon
Good morning,
We appreciate you taking the time to share your long-term, positive experience.
We're happy to hear that you've been so satisfied with our service over the years!
Very friendly easy to use service quick…
Very friendly easy to use service quick efficient and safe
Bob
1 April 2026
Reply from Lumon
Good morning,
We're so glad to hear that you found our service friendly and easy to use, as well as quick, efficient, and safe.
Thank you for your positive feedback!
Easy to deal with and money transferred…
Easy to deal with and money transferred with no fuss very quickly
31 March 2026
Reply from Lumon
Good morning,
We're so happy to hear that your experience was easy, and your funds were transferred quickly and without any problems.
Thank you for your feedback!
Absolutely brilliant
Absolutely brilliant. Nathan Evans was just great made it so easy.
31 March 2026
Reply from Lumon
Good morning,
We're happy to hear that you had such a positive experience!
It's great to know the service was easy and brilliant for you.
Thanks for your feedback.
Excellent Customer Service
A company that has customer service at the forefront. Everyone I spoke to was friendly, knowledgeable, explained everything so well. I dealt with Chris mainly and he was just fantastic keeping me in the loop of what was happening by giving me a call or email. Would defiantly use Lumon again.
24 March 2026
Reply from Lumon
Good afternoon,
We're happy to hear that you experienced excellent customer service.
It's great to know that our team was friendly, knowledgeable, and provided clear explanations.
We appreciate you highlighting the communication you received and would be delighted to assist you again.
Reply from Lumon
Good afternoon,
We're happy to hear that you had a positive experience with our clear communication and efficient transaction process.
Thank you for your feedback!
Carefully and thoroughly explained the…
Carefully and thoroughly explained the process of converting Euros to GBP & bringing them to UK bank. And it worked!
27 March 2026
Reply from Lumon
Good afternoon,
We're happy to hear that the currency conversion process was thoroughly explained and successful for you.
Thank you for sharing your positive experience with us!
Great service
A very easy transaction to make. Great exchange rate, fast, efficient and good communications. 5☆
27 March 2026
Reply from Lumon
Good afternoon,
We're happy to hear that you found the transaction easy and efficient.
We appreciate your positive feedback regarding the exchange rate and our communications. Thank you!
Transaction was easy and the…
Transaction was easy and the communication from our account manager was first class, would definitely recommend
27 March 2026
Reply from Lumon
Good afternoon,
We're happy to hear that your transaction was easy and that you received first-class communication.
We appreciate your recommendation and thank you for your review!
Reply from Lumon
Good morning,
We're happy to hear that our guidance helped you navigate your international transaction smoothly.
Thank you for your positive feedback!
It was a pleasure to deal with such an excellent company
It was a pleasure to deal with such pleasant competent personel. Bradey who I dealt with was patient and very helpful and I am very happy with the outcome of my money transfer
26 March 2026
Reply from Lumon
Good afternoon Barbara,
We're happy to hear about your positive experience with our helpful and patient personnel.
We appreciate your feedback and are so glad you're happy with your money transfer's outcome.
Fast response to phone contact
Fast response to phone contact. Trade done at preferential market rates. Received cleared funds oversees within 24 hours.
26 March 2026
Reply from Lumon
Good afternoon,
We're happy to hear that you had a positive experience with our prompt phone support and efficient trade execution at favourable rates.
Thank you for your feedback.
Always a good experience and a good rate
26 March 2026
Reply from Lumon
Good afternoon,
We're glad you had a good experience and appreciate you mentioning our good rates.
Thank you for your positive feedback!
Rapid response in all aspects
Rapid response in all aspects, efficient execution of service.
26 March 2026
Reply from Lumon
Good afternoon,
We appreciate you sharing your feedback with us.
We are so happy to hear you received a rapid response and efficient service from our team.
Fast, easy and efficient money exchange
For the first time the process worked completely as it should. Fast and efficient and easy to use. The exchanged money was in my account within 12 hours.
25 March 2026
Reply from Lumon
Good afternoon,
We're happy to hear that the process was fast, efficient, and easy for you!
We appreciate your feedback and are glad the exchanged money arrived promptly.
Thank you!
Reliable service
Reliable service, pleasant staff efficient positive outcome happy to use service again
25 March 2026
Reply from Lumon
Good afternoon,
We appreciate you taking the time to share your positive experience.
We're happy to hear that you found our service reliable and our staff pleasant. Thank you!
Jack was very good
Jack was very good. He understood what I wanted. Try to do the best. He could very much explained everything what was going to happen really impressed.
25 March 2026
Reply from Lumon
Good afternoon,
We're happy to hear that you had a positive experience. It's great to know that everything was explained clearly and to your satisfaction.
Thank you for your feedback!
The Lumon process worked very…
The Lumon process worked very efficiently and the Forex rate was excellent.
24 March 2026
Reply from Lumon
Good afternoon,
We're happy to hear that the process worked efficiently for you, and you were pleased with the Forex rate.
Thank you for your positive feedback!
Great service from these guys
Great service from these guys. Craig has been so helpful and patient
24 March 2026
Reply from Lumon
Good afternoon,
We're happy to hear that you had such a positive experience!
We appreciate you mentioning the great service and patience you received and thank you for choosing Lumon!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.