A company that has customer service at the forefront. Everyone I spoke to was friendly, knowledgeable, explained everything so well. I dealt with Chris mainly and he was just fantastic keeping me in t... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I had used Lumon previously to transfer money for my kitchen. The process was seemless and money was transfered from UK directly to supplier in 2days. So when I was buya car, I decided to use them aag... See more
Company replied
From initial dialogue with the Lumon team, through to the completion of the FX transfer, all the team were thoroughly professional and helpful. Their processes around onboarding are very slick... See more
Company replied
Very professional team. Made you feel confident in dealing with them. Kept me fully informed and processed my payment quickly and efficiently. Charges were much better than Spanish and UK banks. I co... See more
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Company details
- #19 of 33 best companies in Currency exchange service
- #15 of 45 best companies in Money transfer service
- #64 of 169 best companies in Non-bank financial service
About Lumon
Written by the company
Lumon, your trusted currency partner.
With over 25 years of experience, Lumon offers quick, effortless & secure international payments.
We help thousands of people with their foreign currency needs, from planning weddings to relocating abroad, Lumon offer competitive exchange rates whenever you need to move money overseas.
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Contact info
20 Farringdon Road, EC1M 3HE, London, United Kingdom
- +44 (0)203 384 7280
- hello@lumonpay.com
- lumonpay.com
4.8
Excellent
3K reviews
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A good exeprience
Easy to arrange a transfer with a good exchange rate, a speedy transaction, helpful and courteous staff. Highly recommended.
13 March 2026
Reply from Lumon
Good morning Diane .
We're happy that you found it easy to arrange your transfer and that you received a good exchange rate. We appreciate your recommendation and are glad our staff were helpful!
Reply from Lumon
Good morning Sarah.
We appreciate your feedback and are glad our service was professional and easy. Thank you for sharing your experience.
Great rate, easy to use system on line…
I was fully supported in making a test trade to ensure everything set up ok and that I understood how to use the on line self service. All went well and the rate was great. I will now use the service regularly and make a good saving compared to using the bank.
13 March 2026
Reply from Lumon
Good morning Curtis.
We're happy to hear that you felt supported during your test trade and found our rates beneficial. We appreciate your feedback and are glad you enjoyed your experience with our self-service platform. We look forward to assisting you regularly!
Reply from Lumon
Good morning.
Thanks for taking the time to leave a review.
Were very happy you were so pleased with our service.
Staff helpful and friendly
All the staff were extremely helpful and talked us through the financial process. Slightly problem with transfer of monies due to computer problems. But overall process very good
12 March 2026
Reply from Lumon
Good morning Mr Eagleton.
We're glad you found our staff helpful and informative regarding the financial process. We regret the issue with the money transfer due to the computer problems. We appreciate your feedback.
Quick efficient process and Harry at…
Quick efficient process and Harry at Lumon has been an excellent account manager
12 March 2026
Reply from Lumon
Good morning.
We appreciate you sharing your positive experience! We're happy to hear that the process was quick and efficient and that your account manager was excellent.
Reply from Lumon
Good morning Mrs Walsh.
We're so glad to know that you received fast, helpful service. It's a pleasure for us to be considered such a good company. Thanks!
Reply from Lumon
Good morning Mr Baker.
Thanks for your kind words and feedback.
Great service and rates with the new…
Great service and rates with the new online options very easy.
15 July 2025
Reply from Lumon
Good morning Mr Taylor.
We're happy to hear that you found our service and rates great and that the new online options were very easy to use. Thank you for your feedback!
From the moment I picked up my phone to…
From the moment I picked up my phone to check the latest € value against the pound the service was excellent . Due to the service given I was very happy to place an order with Lumon.
10 March 2026
Reply from Lumon
Good morning Mr James.
We're happy to hear that you found our service excellent from the start. We appreciate you choosing us, and we are so glad you were happy to place an order with us. Thanks for your positive feedback.
Reply from Lumon
Good morning Mr Potgieter,
Thanks for taking the time to leave a review.
Were very pleased you found our service so excellent.
Very good service excelent…
Very good service excelent communication from your own personal advisor all the way through any transaction, good exchange rates. Very happy with my house purchase AUD to EURO and your money is safe. Highly recommend!
11 March 2026
Reply from Lumon
Good morning Mr Kelly.
We're happy to hear that you had a positive experience with our service and your advisor. We're glad the communication and exchange rates met your expectations for your house purchase. Thank you for recommending us!
Can't recommend Lumon enough
Can't recommend Lumon enough, excellent communication and everything explained fully. Felt reassured transferring money from Spain back to the UK. Tom is fabulous, felt at ease.
10 March 2026
Reply from Lumon
Good morning Theresa.
We're happy to hear that you had such a positive experience! It's great to know that our communication and explanations made you feel secure during your transfer from Spain. Thank you for your kind words.
good service
10 March 2026
Reply from Lumon
Good morning Adrian.
Thanks for taking the time to leave a review.
Were please you were satisfied with our service.
Please let us know if we can help again in the future.
Reply from Lumon
Good afternoon,
We're happy to hear that the transaction was fast and that you saved money on currency exchange.
We appreciate your positive feedback!
Reply from Lumon
Good morning Stephen,
We're so happy to hear that you found it easy to make transfers and that you appreciated our good staff and rates.
Thank you for your positive feedback!
Reply from Lumon
Good morning Janice,
We're happy to hear that you had a positive and professional experience.
Thank you for sharing your kind words with us; we appreciate it.
Extremely efficient and reassuring
9 March 2026
Reply from Lumon
Good morning Mr Kent,
We are happy that you found our service extremely efficient and reassuring.
Thank you for your positive feedback.
Reply from Lumon
Good morning Mr Evans,
We appreciate your feedback and are happy to hear that our service was fast, prompt, and efficient for you, as always.
Transfer of Canadian Funds
It is important to me to have communication with my accounts manager Harry Bentley -Leek which keeps me reassured about my transfer of funds.I have used Lumon for a number of years
9 March 2026
Reply from Lumon
Good morning Mr Sugden,
We appreciate your long-term trust in our services.
It's great to hear that the communication you receive regarding your transfers provides reassurance.
Thank you for sharing your experience with us.
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