I ordered the same product twice from Lumories, and both times it arrived defective. I’ve wasted time waiting for an item I really needed, and I’ve also had to make extra trips to return it. The whole... See more
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See what reviewers are saying
At first, after placing the order, I found some bad reviews in Czech Republic where I'm from, but actually everything went really smooth and well. Plenty of information e-mails, faster delivery than t... See more
I must say after a while I am amazed, very decent eshop with high standards, they reply quick for any questions, actually read them too! Which is definitely not standard on the market, support staff i... See more
After I read some reviews, I was little worried. However, my order was proceed fast, without any problem. The email communication informing about the status of the order was extraordinary. Delivery wa... See more
Company details
Contact info
Rabanusstraße 14-16, 36037, Fulda , Germany
- 228 888 280
- info@lumories.cz
- lumories.cz
3.6
Average
1k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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the order has not been delivered
the order has not been delivered, even after complaingin I am still trying to get mine goods, but it is never ending story
18 September 2023
Reply from Lumories.cz
Dear Customer,
Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience you experienced regarding the delivery. We understand how frustrating this situation must have been for you.
Upon reviewing your case, unfortunately your delivery came backt to us. It appears that one of our customer service team members has already initiated the refund process. We are committed to resolving this issue promptly, and you should see the refund reflected in your account shortly.
Once again, we apologize for any inconvenience you've experienced, and we appreciate your patience and understanding.
Your Svetla24.cz Team
Reply from Lumories.cz
Dear Customer,
I want to extend our apologies for the inconvenience you've experienced with your recent order. Your feedback is invaluable to us, and we are committed to addressing this issue promptly.
We remain committed to provide you with the support and assistance you need to resolve this matter. If you have any further questions or require additional information, please do not hesitate to contact our customer service.
Again, we apologize for any inconvenience you've experienced.
Your Svetla24.cz Team
My adress hasnt been completed for DPD
My adress hasnt been completed for DPD. My phone or email hasnt been included. So if I wouldnt notice, probably I would never recived the light. But I still dont have it.
21 September 2023
Complete mess in svetla24
My order was lost by the shop. I've been trying to find it for two weeks. The company stopped responding on emails. After several calls you finally sent the order, but did not provide the phone number and mail of the recipient. DPD failed to deliver the order because ot that. I had to call and look for my parcel in DPD. The conclusion is that the store is a complete mess and has serious problems in all areas, starting with IT service and ending with management.
18 September 2023
Reply from Lumories.cz
Hello, Mr. Sandrev,
thank you for your feedback.
We are very sorry for the complications. Our customer care colleagues are already in contact with you.
Your team from Světla24.cz
Very good experience
I must say after a while I am amazed, very decent eshop with high standards, they reply quick for any questions, actually read them too! Which is definitely not standard on the market, support staff is kind and helpful, they have good prices, lots of items, free returns and you can return up to 50 days later or so. Definitely high standards shop. Thank you
5 September 2023
You are not able to deliver package on…
You are not able to deliver package on time - bad communication through customer service. I took 3 weeks and i still didnt recive anything.
11 September 2023
Reply from Lumories.cz
Dear customer,
We appreciate your honest feedback.
We apologize for the inconvenience.
Our customer care team will contact you to resolve the problems and offer you a satisfactory solution.
Your team from Světla24.cz
Only partial delivery without any other info
The part of products arrived well with quite a good delivery time but a part was missing without any info. When you check your order online, status says it was delivered, so you call to the customer service and find out that 2 products will be available later than written on web page, one even 3 months later…then you recieve email with updated availability dates, then one product should be already available but no info again, so you call there again and find out it is waiting for that last product, so you cancel the order of the last product but they can’t give you info when the previous one would be delivered. The other day no email about cancellation or the delivery, so you call there again. The automat says you are calling out of working hours and you can check working hours on their websites. When you check it you find out their working hours are from 8:00 and it’s 8:30… ?!
4 September 2023
Reply from Lumories.cz
Dear Veronika,
We appreciate your feedback and apologize for the inconvenience.
Our customer care team is working with you to resolve the issue as soon as possible.
Thank you for your patience and understanding.
Your team from Světla24.cz
I can recommend them
I can recommend them. Large selection, clear a easy website, fast order, fast delivery and, last but not least, satisfaction with the ordered goods.
13 September 2023
fast response and delivery
6 September 2023
Good quality, delivery within timeline. Some e-shop functionalities to be improved.
Some of the e-shop functionalities are not really up to current standards, e.g. after placing the order, the communication is somewhat inflexible - no automated emails confirming the status of the order..., I had to call on the info line repeatedly to find out details on my order's delivery date. Also, it would be useful to show the expected delivery date directly in the e-shop's website (one of items I ordered will be ready for delivery only in 2.5 months - if I had known this earlier I would not order it).
One more point for improvement - the delivery firm GLS never sends me a SMS when delivering the package, always I have to actively trace the status and on the delivery day I have to actively call them - I have never had such an issue with another e-shop.
But my experience with the info line is a very positive one - helpful employees and the information shared by them has proven reliable so far. Also the lights delivered so far were delivered within the scheduled timeline and in a good quality, no issues here. Thank you for this!
30 August 2023
Reply from Lumories.cz
Dobrý den pane Svobodo,
děkujeme za Vaší zpětnou vazbu.
Vzniklá situace nás velice mrzí.
Kolegové z naší zákaznické podpory jsou s Vámi již v spojení, aby Vám nabídli vhodné řešení v rámaci reklamace.
Váš tým Světla24.cz
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