H! It was a delay in delivery of 2 pieces of the package(s). In fact, I have already fixed the problem with the contact person from Germany, who was very positive one. In the final, in two different d... See more
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The goods are nice, like on website. The minus is that you answered a bit later, but after i called a number from the company website somebody toked care of everything i asked The phone number that... See more
Company replied
2 out of 4 appliances were already broken when they've arrived. Lots of choices but, I don't know about transport or packaging something isn't quite right :(
I haven't received the ordered stuff yet and you ask me to rate the experience. This is outrageous. Edit: the package arrived the next day after I published the review. Good stuff, nice , very safe... See more
Company replied
Company details
Written by the company
Lumories este aliatul tău digital pentru iluminat. Cu idei inspirate și soluții luminoase, transformăm spațiile tale nu doar în locuri mai luminoase, ci și în unele mai plăcute! Oferim o gamă variată de peste 400 de mărci - lămpi și corpuri de iluminat pentru toate gusturile, nevoile și bugetele. Creăm atmosfera perfectă de iluminat pentru orice ocazie, făcând din lumină o sursă de confort și bunăstare. La Lumories, beneficiezi de sfaturi și îndrumări de la experți, impreuna cu liniștea unei experiențe excelente de livrare.
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3.9
Great
511 reviews
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The lamp I ordered are gorgeous.
The lamp I ordered are gorgeous.
They arrieved in 10 days.
They came well packed , in perfect shape.
They look wonderful on the wall.
19 May 2026
The lamp is gorgeous.
15 May 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Neserioși rău de toți
9 May 2026
Reply from Lumories
Bună ziua,
Vă mulțumim pentru feedback și ne cerem scuze dacă nu ați avut o experiență plăcută. Dorim să vă menționăm că nu am primit nicio solicitare anterioară din partea dumneavoastră către serviciul nostru de relații cu clienții.
Ne dorim să vă oferim o experiență cât mai plăcută și să ne îmbunătățim continuu serviciile, de aceea vă rugăm să contactați direct departamentul de asistență pentru orice nelămurire, astfel încât să vă putem ajuta în cel mai scurt timp.
Cu stimă,
Echipa Lumories
Ordered an item and did not arrived…
Ordered an item and did not arrived three weeks later, Lumories does not answer to my queries.
13 May 2026
Reply from Lumories
Dear Customer,
Thank you for your feedback, and please accept our apologies for the delay.
Since we ship directly from Germany, your order was unfortunately held up for a period between Germany and Hungary, which delayed the delivery longer than usual. The delivery was completed today, May 29th, and we hope the products meet your expectations.
Please do not hesitate to contact our customer service department if you require any further assistance.
Sincerely,
The Lumories Team
Ppleasantly surprised
Very good product, exceeded my expectations — it lights up the whole room.
28 April 2026
Trusted seller
Trusted seller. Shipping & delivery were ok, but what i loooove the most are your products💕thank you
5 May 2026
Base lamp from metal not wood
Base lamp from metal not wood, as it was described. I only recived the base lamp.
28 April 2026
Reply from Lumories
Dear Customer,
Thank you for your feedback. We sincerely apologize for this mistake and for shipping the incorrect base material, as well as an incomplete order.
We have already forwarded this to our logistics team to check what happened with the description and the missing parts. A member of our support team will contact you shortly via email with a solution .
Thank you for your patience and understanding.
Best regards,
Your Lumories Team
I got what I ordered
I got what I ordered, a few days later, but was not a problem for me. Good quality products.
20 April 2026
The beautiful arc lamp
The product came in perfect shape untouched by the transportation. A great quality and beautiful design ...
30 April 2026
I ordered a beautiful lamp
I ordered a beautiful lamp. I appreciate that it came intact and that I had the possibility to check the shipping all the time.
28 April 2026
The delivered packages were not…
The delivered packages were not protected properly and two of the ordered products came in damage condition, for which require additional time for returning and exchange with new ones.
16 April 2026
Reply from Lumories
Dear Customer,
Thank you for your feedback. We are truly sorry to hear that two of your products arrived in a damaged condition. This is certainly not the experience we wish to provide.
Please be aware that our packaging process in our German warehouse is fully automated. We have already shared your feedback with the technical department to review our procedures and improve the protective measures for future shipments.
Thank you for your patience and for helping us improve our services.
Best regards,
Your Lumories Team
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