H! It was a delay in delivery of 2 pieces of the package(s). In fact, I have already fixed the problem with the contact person from Germany, who was very positive one. In the final, in two different d... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The goods are nice, like on website. The minus is that you answered a bit later, but after i called a number from the company website somebody toked care of everything i asked The phone number that... See more
Company replied
2 out of 4 appliances were already broken when they've arrived. Lots of choices but, I don't know about transport or packaging something isn't quite right :(
I haven't received the ordered stuff yet and you ask me to rate the experience. This is outrageous. Edit: the package arrived the next day after I published the review. Good stuff, nice , very safe... See more
Company replied
Company details
Written by the company
Lumories este aliatul tău digital pentru iluminat. Cu idei inspirate și soluții luminoase, transformăm spațiile tale nu doar în locuri mai luminoase, ci și în unele mai plăcute! Oferim o gamă variată de peste 400 de mărci - lămpi și corpuri de iluminat pentru toate gusturile, nevoile și bugetele. Creăm atmosfera perfectă de iluminat pentru orice ocazie, făcând din lumină o sursă de confort și bunăstare. La Lumories, beneficiezi de sfaturi și îndrumări de la experți, impreuna cu liniștea unei experiențe excelente de livrare.
Contact info
3.9
Great
511 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Received the wrong product
Received the wrong product, the return could not be scheduled with home pick-up. Had to carry a big box to the nearest locker which was not within a convenient distance.
8 April 2026
Reply from Lumories
Dear Customer,
Thank you for your feedback and we sincerely apologize for the inconvenience regarding the return process. Our system generates a free label for drop-off at any GLS ParcelShop (for parcels up to 105 cm).
We understand that carrying a large package can be difficult and we regret that the nearest drop-off point was not convenient for you. If you need further assistance or help with your refund, please contact our Customer Service team directly.
Thank you for your understanding.
Best regards,
Your Lumories Team
Wide variety of products
Wide variety of products. Something for everybody. Great quality and customer support.
13 April 2026
Happy with the quality of the product…
Happy with the quality of the product and excellent customer service!
I definitely recommend it.
Thank you!
1 April 2026
All product are cheap and delivery was…
All product are cheap and delivery was ok I recommend
10 April 2026
The order included a glass lamp that…
The order included a glass lamp that arrived completely shattered. Since there was no replacement glass globe available, I had to return it to Germany and request a refund. It was quite a struggle to find a suitable box, as I had already destroyed the original one, and to wrap the remaining intact pieces properly.
8 April 2026
Reply from Lumories
Dear Customer,
Thank you for your feedback and we are sincerely sorry for the inconvenience caused by the damaged lamp and the extra effort required to repack it for return.
Thank you for your care in returning the remaining parts. We will process your refund as soon as the shipment is received at our warehouse in Germany.
We appreciate your patience and understanding.
Best regards,
Your Lumories Team
Smooth communication and delivery
The communication with the Lumories team was smooth and the delivery service was prompt. I am really pleased about how my order was handled, would definitely order again in the future.
31 March 2026
Tiffany lamp.
I have bought a Tiffany lamp.
Strenghts: the on-line site was ok, I had no problem with the order, payment or delivery.
The 2 stars are for the product itself. Made in China, poor quality, bad smell, unstable, colours not at all as in the pictures, short chain to turn-on the light, etc
27 March 2026
Reply from Lumories
Dear Customer,
Thank you for your feedback. We are pleased to hear that the ordering and delivery process was efficient, but we sincerely apologize that the product did not meet your expectations.
Your comments regarding the finishes and quality are very important to us and have been shared with the responsible department for further review. Please contact our Customer Service team via email to info@lumories.ro so we can assist you with the free return and refund procedure.
Sincerely
The Lumories Team
More then 10 days from order to receive…
More then 10 days from order to receive the goods.
No answer to my mail.
Lak of information at phone, then no answer at all!
25 March 2026
Reply from Lumories
Dear Customer,
Thank you for your feedback and we apologize for the delay. Our products are shipped from Germany with an estimated delivery of 4–7 working days. According to the tracking records, your order was delivered on 02.04.2026.
Regarding your messages, we haven't received an email from your address, please verify that you are sending to info@lumories.ro
We are also looking into your feedback regarding our phone support to ensure better communication.
If you have any further concerns, please reach out to us at the email above.
Best regards,
Your Lumories Team
Good things come to the one who waits
Delivery took longer than expected, but the product met all expectations and more.
19 March 2026
I received the order but 1 of light…
I received the order but 1 of light bulbs was smashed. The package was not labeled FRAGILE so the curier didn't’ know what was transporting.
23 March 2026
Reply from Lumories
Dear Customer,
Thank you for your feedback. We sincerely apologize for the damaged light bulb received.
To resolve this situation, please register a free return via our online portal or contact our customer service team with a photo of the damaged item. We will ensure a replacement or a refund is processed for you as quickly as possible.
Best regards,
Your Lumories Team
Communication after the order was very…
Communication after the order was very bad. My order was cancelled only after sending one email. After first order, my money were returned without any notice, my order having remained active, then, my order was cancelled. Overall, one of the worst experiences with online orders.
18 March 2026
Reply from Lumories
Dear Customer,
Thank you for the feedback and we sincerely apologize for the frustration. Please note that our system sent two payment reminders on March 3rd and 7th before the order was automatically cancelled by our warehouse in Germany due to non-payment.
The refund was issued immediately upon cancellation as part of this automated process. We are sorry if these notifications were missed and will use your feedback to improve our communication.
Best regards,
Your Lumories Team
I did not receive the product I ordered…
I did not receive the product I ordered even though I noticed the inconvenience.
19 March 2026
Reply from Lumories
Dear Customer,
Thank you for your feedback. We sincerely apologize for this situation, as this is not the experience we want for our clients.
Please contact us at info@lumories.ro with your order number so we can investigate the matter and provide a proper solution.
Best regards,
Your Lumories Team
Everything ok
17 March 2026
Lamps are of good quality
Lamps are of good quality, easy to mount, and they look just as advertised. Also the site shows a lot of various information about each product, which makes it a lot easier to make the right choice when purchasing.
17 March 2026
Fake info
Unfortunately the advertisement that they offer 15% discount if you record yourself at newsletter is fake. I just recorded myself and ordered and no discount was offered. FAKE NEWS.
Yes I have confirmed the subscription, and I did not receive the code.
23 March 2026
Unprompted review
Reply from Lumories
Dear Customer,
Thank you for your feedback. We are sorry for the confusion, but our 15% discount is definitely not fake. To receive the code, please ensure you have confirmed your subscription via the e-mail sent to you (check your Spam/Promotions folder as well).
When you register, you must accept the option to receive our promotions. Once you confirm, you will receive the discount code by e-mail, which must be manually entered in the shopping cart before checkout.
Please also check the conditions for the voucher provided in our newsletter section on our website.
If you still have any issues, please do not hesitate to contact our customer service team. We are here to help you.
Best regards,
Your Lumories Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.