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Luna Furniture Reviews 169

•
TrustScore 4.5 out of 5

4.7

Home Furniture Shop•4 Locations
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Review summary

Created with AI, based on recent reviews

Evaluating 136 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the product quality, describing items as beautiful, well-made, and sturdy. Many highlight the excellent delivery service, noting the professionalism, efficiency, and helpfulness of the delivery teams, who often go above and beyond. The staff also receives high marks for their kindness, responsiveness, and ability to provide timely updates and solutions. However, some customers experienced issues with delayed deliveries, with furniture taking longer than expected to arrive. A few people also reported receiving damaged items or products with manufacturing defects, such as misaligned holes or broken parts, which made assembly difficult.

What people talk about most

Product

Reviewers mention positive feedback about product quality and design. Many customers are very happy with... See more

Delivery service

People report positive experiences with delivery service. Many customers praise the fast and efficient... See more

Quality

Reviewers highlight positive aspects of quality. Many customers praise the excellent quality of the... See more

Staff

Customers consistently note positive experiences with staff. Reviewers frequently praise the helpfulness and... See more

Service

Consumers find service to be positive. Many reviewers praise the white glove service, highlighting its speed,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I think Luna gets a lot of negative reviews because the website says an item will ship in one week, but in reality it's about 3 or 4 weeks. Customer service was upfront after our order, emailed, call... See more

Rated 5 out of 5 stars

We ordered the Ashley Cabalynn Light Brown King Upholstered Platform Bed from Luna Furniture and couldn’t be more pleased! The whole process was super easy, and the customer service team excellent ens... See more

Rated 5 out of 5 stars

Luna has been an absolute pleasure to buy from. We bought the Emelia sectional couch which came as expected with great quality. Packaging is very secure. We did have 2 small indentions on one of our... See more

Rated 5 out of 5 stars

It took over a month to get my sofas, but at the end it was worth the wait .. My sofas are beautiful,very well made , I ABSOLUTELY LOVE THEM!.. and cheaper than any other furniture company..I want to... See more

Company details

  1. Home Furniture Shop
  2. Bedroom furniture shop
  3. Living room shop
  4. Mattress Shop
  5. Outdoor furniture shop
  6. Sofa store

Written by the company

At Luna Furniture, we're dedicated to providing a 5-star experience, transforming how people shop for their homes from product discovery to delivery.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

169 reviews

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Replied to 57% of negative reviews

Typically replies within 24 hours

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Rated 4 out of 5 stars

It was good enough

It was good enough. I paid for it to be placed inside the door. Seems like the piece could have been brought into the designated room 10’ away without having to pay and extra $100 fee tacked on. It would have been so helpful. I didn’t pay the extra cost on the principle of the idea. A bit ridiculous on your end.

4 February 2025
Unprompted review
Rated 5 out of 5 stars

Best furniture prices

They offer nationwide delivery, which made it so convenient for me. The website is easy to navigate, and the entire purchasing process was smooth and hassle-free. Plus, their prices are incredibly affordable for the quality of furniture they offer. Highly recommend!

6 January 2025
Unprompted review
Rated 5 out of 5 stars

Better price that local furniture store

We had shopped several furniture stores in San Antonio and located a love seat that we liked. Looking online we found Luna Furniture offered the same brand for a better price and the delivery from Houston was less than the delivery from a San Antonio store. We purchased 2 love seats that were delivered on time. We are pleased with our purchase and will strongly consider Luna for future purchases.

8 September 2023
Unprompted review

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