10/10 toppscore for Mathilda på kundeservice som ordnet opp i problemene så fort hun kunne
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See what reviewers are saying
I had a really good experience with Yakup. He was helpful, looked into the details, and made sure everything was clear. It felt like he genuinely cared about giving good support. Also, it's a nice bon... See more
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not cluttered like other bank apps, love the digital cards and the fact I don't have to click through 15 menus to find what I'm looking for! my primary bank has a block in place for online purchases,... See more
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I was using them and then they started asking thousands of questions about my transfer. The support replied like a robot (I think it actually was robotic/templated responses). and even after provi... See more
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Company details
Written by the company
Lunar’s banking app makes managing your spending, budget and savings easy with its sublime user experience for both personal and business finance.
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4.3
Excellent
1k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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10/10 toppscore for Mathilda på…
10/10 toppscore for Mathilda på kundeservice som ordnet opp i problemene så fort hun kunne
28 May 2026
Unprompted review
Reply from Lunar Norway
Hei Joakim,
Tusen takk for din fine anmeldelse av Mathilda!
Det gleder oss at du har fått så god og effektiv hjelp – det er akkurat dette vi streber etter.
Vi setter utrolig stor pris på at du har tatt deg tiden å legge igjen en anmeldelse her på Trustpilot.
Beste hilsen,
Marlen
High level customer support after cancelletion of contract
Even after cancelletion of contract with Lunar you can expect high level customer support.
22 May 2026
Unprompted review
Reply from Lunar Norway
Hi Oleksiy,
Thank you so much for your kind review.
We truly appreciate that you took the time to share your experience – it means a lot to us!
We are so glad to hear that you have had a good experience with Lunar.
Best regards,
Marlen
Closing accounts for nothing, removing bad reviews
I was using them and then they started asking thousands of questions about my transfer. The support replied like a robot (I think it actually was robotic/templated responses). and even after providng all the documents they closed my accounts for the reason "you specified anouther reason for opening the account" even though when I opened the account I specified all avaialble opitons.
PS: THEY ARE REMOVING BAD REVIEWS! My previous review was removed even after they replied to it, so they agreed that issue exists but then removed it anyway. I also noticed they removed couple of other 1 start reviews from my friends.
guys fix your bank rather then faking your online trust score
12 September 2025
Unprompted review
Reply from Lunar Norway
Hi Ingemar,
Thank you for your review.
We're sorry to hear about your experience with us.
We are a regulated bank, which means we are obligated to understand how our accounts and services are used. This is due to our regulatory requirements, such as our obligations under the Financial Supervisory Authority, our general terms and conditions, and anti-money laundering legislation, all of which require a high level of customer due diligence.
At times, we need the customer’s assistance to achieve sufficient knowledge, and you may therefore be asked to provide supporting documentation.
Our support team and the department responsible for transfers are two separate departments. This means that our support team does not have the ability to process cases handled by another department directly.
Our terms and conditions must be followed in order to maintain an active customer relationship with us. To protect everyone's privacy and follow strict confidentiality and data protection rules, such as GDPR, we cannot discuss your case on social media. If you have questions regarding the closure of your account, you're more than welcome to reach out to us on phone number +47 23 96 30 00 and ask for me, Marlen, and I will assist you further.
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. If you have questions about why reviews are removed, we recommend contacting the Trustpilot support directly.
All the best,
Marlen
Good help and nice service
11 March 2026
Unprompted review
Reply from Lunar Norway
Hi Anders,
Thank you for your nice review!
We're delighted to hear about your experience with our support.
Thank you for sharing your experience with us.
All the best,
Marlen
Excellent customer service - Good app.
Excellent customer service, app is full of useful procedures to get things done easy and quickly.
27 February 2026
Unprompted review
Reply from Lunar Norway
Hi Robert,
Thank you for your nice review!
We're delighted to hear about your experience with our support. We're very proud of our support, who always put the customer first and always work to make the customer experience a little better. That's why it's great for the support team to see that it's appreciated.
All the best,
Marlen
⚠️ Serious warning about Lunar Bank
⚠️ Serious warning about Lunar Bank
I strongly advise people to think twice before using Lunar Bank based on my experience.
My account and card were blocked for weeks without proper notice. I only found out after depositing money and then being unable to access or use it. Even more concerning, their system still allowed me to deposit funds while my access was restricted — meaning they were willing to accept my money but not let me use it.
There is no direct customer support, no phone access, and responses come only when it suits them, with no clear timeline or accountability. Being locked out of your own money for weeks without proper communication is unacceptable for any financial institution.
I understand banks must follow regulations, but there is a big difference between legitimate security checks and poor handling of customers. In my case, the lack of transparency, slow response, and restricted access to my own funds has been extremely frustrating and stressful.
Based on this experience, I cannot recommend Lunar Bank to anyone who expects reliable access to their money or proper customer support.
24 February 2026
Unprompted review
Reply from Lunar Norway
Hi Niels Are,
Thank you for sharing your experience. We understand that not having access to your account can feel both frustrating and concerning. Access to your funds is important, and we fully acknowledge that this type of situation can create uncertainty.
That said, we would like to clarify how our processes generally work.
If an account is restricted, this is never done without reason. As a regulated financial institution, we are obligated to review certain types of activity and, where necessary, temporarily limit access while we seek clarification. This is part of our legal and regulatory responsibilities and is not something we apply arbitrarily.
When such measures are taken, customers are informed through written communication within the app or via registered contact channels. We request the relevant information needed to move the review forward. A case cannot be finalized until the necessary clarification is received and assessed.
Regarding response times, Lunar operates with a structured case handling setup. We do not function as a live chat or instant response service. All cases are reviewed carefully and handled according to internal procedures and regulatory requirements. This ensures consistency, documentation, and proper compliance, even though it may not always feel immediate from a customer perspective.
It is also important to clarify that a temporary restriction does not mean that funds are retained or taken by the bank. The purpose of such a measure is solely to ensure transparency and security while a review is ongoing.
Finally, Lunar operates separate Trustpilot domains for Denmark, Sweden, and Norway. This structure exists so that feedback is directed to the relevant local team responsible for the specific market, ensuring that the appropriate department can review and respond accordingly.
We understand that security reviews can be inconvenient. However, these processes are in place to protect both customers and the bank and are applied consistently in accordance with regulatory obligations.
We have reached out for your information here on Trustpilot to be able to reach out to you.
Kind regards,
Alva
never received a card,just got bills…
never received a card,just got bills for nothing...
24 February 2026
Reply from Lunar Norway
Hi Ola,
Thank you for your review.
We are sorry to hear that your card has not arrived. We will, of course, help you resolve this.
Please reach out to us on phone number +47 23 96 30 00 and ask for me, Marlen, and I will assist you further.
I look forward to hearing from you.
Kind regards,
Marlen
I needed my new Danish bank account in…
I needed my new Danish bank account in a bit of a rush, and the staff both on the phone and via email, (including Malou), really helped me with getting my account over the line, very grateful for them and their time
23 February 2026
Unprompted review
Reply from Lunar Norway
Hi Jack,
Thank you for your nice review!
We're delighted to hear about your experience with us.
We're very proud of our support, who always put the customer first and always work to make the customer experience a little better. That's why it's great for the support team to see that it's appreciated.
All the best,
Marlen
I wanted to stop/ end my account but…
I wanted to stop/ end my account but nobody help me out to do it. I just keep paying even though I’m not using it. The customer service couldn’t just help me briefly or give step by step. It’s more than a year I had the account and many times I tried to close the account but is so difficult to figure out to close the account. I think they do not want to help out because they like to get money from it.
6 February 2026
Reply from Lunar Norway
Hi,
Thank you for your review.
We sincerely apologize that you have not received the help you should have, and of course we want to assist you with this.
You will absolutely receive help — and I would also appreciate hearing more from you regarding the lack of response from our customer service. We certainly do not want our customers to be left without support. Please feel free to contact me directly, Marlen, at +47 23 96 30 00, and I will personally help you with whatever you may need.
Kind regards,
Marlen
Fantastisk bank
16 January 2026
Reply from Lunar Norway
Hei,
Tusen takk for hyggelige ord.
Vi setter utrolig stor pris på at du har tatt deg tiden å legge igjen en anmeldelse.
Vi ser frem til å ha deg med på reisen vår!
Beste hilsen,
Marlen
Lunar is perfect bank
Lunar is perfect bank , easy to use many different plans for every need ! The reason I put 4 stars and not 5 is because I wish in future lunar will fix instant payment as many banks have done nowadays … that’s the only issue otherwise it’s perfect 🤩
14 December 2025
Reply from Lunar Norway
Hi Ntiana,
Thank you for your nice review!
It's so nice to see that you appreciate Lunar! Managing your finances should be easy. Thank you for sharing your experience with us 🤩
We want to be part of the instant payment system and are working to implement this in the future.
All the best,
Marlen
No 1 service and support
No delay on the support chat and always good information clear and understandable
5 December 2025
Unprompted review
Reply from Lunar Norway
Hi Morten,
Thank you so much for your nice review and your five shining stars.
We're delighted to hear about your experience with our support.
All the best,
Alva
Amazing costumer support
Truly great service my issue was resolved within minutes of contacting support
26 November 2025
Unprompted review
Reply from Lunar Norway
Hi,
Thank you for your nice review!
We're delighted to hear about your experience with our support.
We're very proud of our support, who always put the customer first and always work to make the customer experience a little better. That's why it's great for the support team to see that it's appreciated.
All the best,
Marlen
Flawless service, wherever life takes you!
⭐️⭐️⭐️⭐️⭐️
The future of banking — perfected.
Lunar sets a new standard in modern banking. Flawless performance, seamless use across borders, and exceptional customer service — even the AI support feels human. Truly effortless banking excellence. The Unlimited plan is worth every cent.
3 November 2025
Reply from Lunar Norway
Hi,
Wow, what a fantastic review!
We're thrilled to hear you're enjoying Lunar and the Unlimited plan, and that you found our support team fast, helpful and very service-oriented.
Making banking effortless for you is exactly what we aim for.
Thank you so much for your nice review and your five shining stars.
All the best,
Marlen
Reply from Lunar Norway
Hi,
Thank you so much for your kind review.
We truly appreciate that you took the time to share your experience – it means a lot to us.
Wishing you a wonderful day!
Best regards,
Marlen
Witholding funds
When transfering funds out of your account, expect days or weeks delay and a terrible customer service. Stay away from this "bank".
8 October 2025
Unprompted review
Reply from Lunar Norway
Hi Petter,
Thank your for making us aware of this.
A bank transfer takes 1-3 business days, and an international transfers can take up to 5 business days. Sometimes, transfers can be delayed due to different reasons, but waiting multiple weeks for a transfer seems very long.
This is not the experience we intend to give, and we'd really like to investigate your case to get a better understanding of the situation. I've requested your contact information on Trustpilot to be able to reach out to you and investigate your case. Can you please get back to us with your information so that we're able to reach out to you?
You're also more than welcome to call us at +47 23 96 30 00 or send a message in the chat in our app, and ask for me Alva, and I'll handle your case personally.
I look forward to hearing back from you!
Best regards,
Alva
Worst bank ever
Worst bank ever! You can but the money, but take to much to use them or take them out!!!!! Very slow system when you need help!!!!!!!!
8 September 2025
Unprompted review
Reply from Lunar Norway
Hi Malik,
Thank you for your review.
We're sorry to hear about your experience with us, and we'll of course look into this and help you in the best way possible.
Please reach out to us on phone number +47 23 96 30 00 and ask for me, Marlen, and I will assist you further.
I look forward to hearing from you.
Kind regards,
Marlen
Good chat and app
7 September 2025
Unprompted review
Reply from Lunar Norway
Hi,
Thank you for your five shining stars.
We're thrilled to hear that you like our app. We're looking forward having you with us on our journey.
All the best,
Marlen
Good service
1 September 2025
Reply from Lunar Norway
Hi Mohamed,
Thank you for your nice review.
It's so nice to see that you appreciate our service! Thanks for sharing your experience with us.
All the best,
Marlen
Nice & simple in day to day life
25 August 2025
Reply from Lunar Norway
Hi Heidi,
Thank you for your five shining stars!
We're looking forward having you with us on our journey.
All the best,
Marlen
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