Seamless experience opening a business account with Lunar. Communication via email and phone was fast and reliable throughout the process. Special shoutout to Richard, who put the cherry on top by tak... See more
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They said it could take up to 15 working days to analyze my application but it took only 9. Richard called me and asked a few questions, then I received an email to deposit the capital and that's it!... See more
Company replied
So far I am very happy with Lunar. I like the AI help which so far has been able to answer all my questions and guide me. My only problem I have with Lunar is that I can't buy crypto and transfe... See more
Company replied
I had a very good experience with Lunar Bank. The process was clear, smooth and straightforward, and I really appreciated the professional and helpful service. A special thanks to Eric for his excel... See more
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Company details
About Lunar Sweden
Written by the company
Welcome to Lunar - Easy banking, all the way
Lunar is a digital bank built on the latest technology, free from legacy systems, rigid thinking and branches. We believe banking should be smarter, easier and cheaper.
Because we are 100% digital, we have no physical branches. Instead, we put all our energy into building the best tools for your money, so you can manage your finances smart and easy straight from your phone.
The Lunar app gives you a whole new overview of your finances and helps you get better control of your money, so you can afford more of what you dream about. That, we believe, is the future of banking. You sign up directly from your phone, and it only takes a few minutes. .
You sign up directly from your phone, and it only takes a few minutes. More than 1.000.000 people are currently using Lunar to spend, save up, take a loan and invest.
Lunar is a digital bank built on the latest technology, free from legacy systems, rigid thinking and branches. We believe banking should be smarter, easier and cheaper.
Because we are 100% digital, we have no physical branches. Instead, we put all our energy into building the best tools for your money, so you can manage your finances smart and easy straight from your phone.
The Lunar app gives you a whole new overview of your finances and helps you get better control of your money, so you can afford more of what you dream about. That, we believe, is the future of banking. You sign up directly from your phone, and it only takes a few minutes. .
You sign up directly from your phone, and it only takes a few minutes. More than 1.000.000 people are currently using Lunar to spend, save up, take a loan and invest.
Contact info
Stockholm, Sweden
- +4610 555 85 05
- support@lunar.app
- lunar.app/se/privat
4.6
Excellent
10k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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So far so good
So far I am very happy with Lunar. I like the AI help which so far has been able to answer all my questions and guide me.
My only problem I have with Lunar is that I can't buy crypto and transfer it out of a Lunar wallet.
Otherwise all is good 👍
26 August 2026
Reply from Lunar Sweden
Hi Lloyd,
Thank you for your feedback! Great to hear the AI assistant has been able to answer your questions and guide you along the way 🙌
We also appreciate your feedback about our crypto offering, and we're always working to expand what's possible in the app.
Best regards,
Alva
Smooth and quick chat service from…
Smooth and quick chat service from Eric, starting a customership with good experience with opening the account for a new business!
1 September 2026
Unprompted review
Reply from Lunar Sweden
Hi Esteri, & warmly welcome to Lunar Business!
Thank you for your review! Great to hear that you had such a smooth and quick experience opening your business account with Eric.
I'll make sure to pass your kind words on to him.
We wish you a wonderful Wednesday!
Best regards,
Alva
Seamless experience business account
Seamless experience opening a business account with Lunar. Communication via email and phone was fast and reliable throughout the process. Special shoutout to Richard, who put the cherry on top by taking care of the final steps and getting my account approved smoothly. Fantastic service all around!
31 August 2026
Unprompted review
Reply from Lunar Sweden
Hi Omar, & warmly welcome to Lunar Business!
Thank you for your review! Great to hear you had such a seamless experience opening your business account, with fast and reliable communication throughout.
I'll make sure to pass your kind words on to Richard for taking care of the final steps and getting everything approved so smoothly.
We wish you a wonderful Wednesday!
Best regards,
Alva
Reply from Lunar Sweden
Hi Gian,
Thank you for your feedback! Good to hear you're happy overall, and we really appreciate you flagging the bill payment flow – that's valuable for us to know.
Would you be up for sharing a bit more detail on what you'd like to improve? We'd love to take this further with our product team.
Best regards,
Alva
Excellent and quick service
Excellent and quick service. Thank you Markus for a pleasent experience with opening the account.
26 August 2026
Unprompted review
Reply from Lunar Sweden
Hi,
Thank you for your feedback! Great to hear you had such an excellent and quick experience opening your account with Markus.
I'll make sure to pass your kind words on to him.
We look forward to having you on our journey!
Best regards,
Alva
I like it however there are some…
I like it however there are some companies that dont have you as an option to pay from.
Like Resurs
I keed to push the money to another bank and then send it
26 August 2026
Reply from Lunar Sweden
Hi Marc,
Thank you for your feedback! Good to hear you're enjoying the app overall, and we appreciate you highlighting the payment limitation you've run into.
This is exactly the kind of feedback we take onboard – we're always working to expand our functionality, so I'll be sure to pass this along to the right team.
Best regards,
Alva
Reply from Lunar Sweden
Hej Imtiaz,
Tack för dina fem strålande stjärnor – det gläder oss att höra att du är nöjd!
Vi önskar dig en fin fredag!
Bästa hälsningar,
Alva
Quick response and very friendly Richard :)
They said it could take up to 15 working days to analyze my application but it took only 9. Richard called me and asked a few questions, then I received an email to deposit the capital and that's it! Much easier than any other bank I've had to deal with so far in Sweden.
20 August 2026
Unprompted review
Reply from Lunar Sweden
Hi Patricia, & welcome to Lunar Business!
Thank you for your kind words! We're glad to hear that Richard could make the process so smooth and efficient – faster than expected is exactly what we strive for. I've passed on your kind words to him.
We look forward to having you and your business with us on our journey!
Best regards,
Alva
Richard was nice to talk to
Richard was nice to talk to, during opening of an account for AB
17 August 2026
Unprompted review
Reply from Lunar Sweden
Hi Oleksii, & welcome to Lunar Business!
Thank you for your kind words! We're glad to hear that Richard made the process of opening your account a pleasant experience – I've passed on your kind words to him.
We look forward to having you and your business with us on our journey!
Best regards,
Alva
Excellent service and support from Lunar Bank
I had a very good experience with Lunar Bank. The process was clear, smooth and straightforward, and I really appreciated the professional and helpful service.
A special thanks to Eric for his excellent support and guidance throughout the process. He was very helpful, responsive and made everything much easier.
Thank you, Lunar Bank, and especially Eric, for the great service!
14 August 2026
Unprompted review
Reply from Lunar Sweden
Hi Afroza, & welcome to Lunar!
Thank you for your kind words! We're very proud of our case handlers who always put the customer first – great to see that Eric could make the process so smooth and straightforward. I've passed on your kind words to him.
We look forward to having you with us on our journey!
Best regards,
Alva
Reply from Lunar Sweden
Hi,
Thank you for sharing your experience with us. We're glad to hear that and we look forward to having you with us on our journey!
All the best,
Claudia
Fast efficient and professional
29 July 2026
Reply from Lunar Sweden
Hi Alexander,
We're glad our service felt fast and professional, that's exactly the banking experience we're working towards!
Thank you for sharing your experience with us.
All the best,
Claudia
Excellent service and a smooth account…
Excellent service and a smooth account opening process. The team was very helpful, responsive and professional. Thank you for the great support.
8 July 2026
Reply from Lunar Sweden
Hi Inoka,
Thank you for your kind words! We're glad to hear you found the account opening process smooth and the team helpful and professional.
We look forward to having you with us on our journey!
All the best,
Claudia
This is the worst bank I have ever…
This is the worst bank I have ever dealt with. The service is unacceptable, and the way they treat their customers is disgraceful.
I made an international transfer to my own account at another bank more than six days ago. Since then, nobody has been able to tell me where the money is or provide any useful information. Every time I contact the bank, I get a different answer or no answer at all.
As a business owner, I rely on my bank to process payments on time. Because of this delay, I am losing suppliers, damaging my business relationships, and risking my company’s reputation. This is causing real financial harm.
When I opened my account, I clearly explained that I regularly make international payments. If the bank could not handle this type of business, they should have said so from the beginning instead of accepting me as a customer.
The most frustrating part is that no one takes responsibility. However, when it comes to collecting fees or payments owed to the bank, everything happens immediately.
This has been an extremely disappointing experience. I have completely lost confidence in this bank and would not recommend it to anyone looking for reliable banking services.
29 July 2026
Unprompted review
Reply from Lunar Sweden
Hi Gazment,
Thank you for sharing your experience with us.
I want to start by saying that we are truly sorry to hear about the delay with your international transfer. I can assure you that this is not the experience we want to provide.
When making an international transfer, it passes through several steps in addition to the sending and receiving bank, including correspondent banks. Sometimes, the transfer can be delayed on its way to us. And in some cases, international transfers require additional reviews before they can be processed. As a regulated bank, we have a responsibility to ensure that payments are handled securely and in accordance with applicable regulations. This means that certain transfers may require further clarification or review before they can be completed.
That said, we always aim for these processes to feel smooth and not impact your financial flexibility. I'm sorry this hasn't been the case, and we take your feedback seriously. Since Trustpilot is not a support channel, I unfortunately cannot assist you with your case here. But you are always welcome to contact us if you have any further questions or feedback.
All the best,
Claudia
It's truly wonderful to be a Lunar…
It's truly wonderful to be a Lunar customer. My husband and I are both Lunar customers, and I highly recommend this bank; we love it. Thank you, Lina, for helping me with my Bankgiro number—you were truly wonderful. Thanks also to the agent who handled my application; he was incredibly kind to me. I don't speak Swedish, I'm learning it, and they have been very patient with me, and I am very grateful. Thanks a lot 💖
28 July 2026
Unprompted review
Reply from Lunar Sweden
Hi Elaine,
Thank you so much for sharing your wonderful feedback and experience with us!
We're truly happy to hear how much you and your husband enjoy being Lunar customers. It's especially lovely to hear about the support you received from Lina and our team. We will make sure your kind words are passed on to them.
We're also glad that you felt supported and understood while learning Swedish. Providing a welcoming and helpful experience for all our customers is very important to us.
Thank you for your trust and recommendation. We wish you a fantastic summer!
Kind regards,
Nynne
What a horrible service
What a horrible service, I thought it's easy digital banking, because my son advised me as easy to use. I sent 80 thousand SEK on 8th of July and still haven't received it to my own bank account... It's ridiculous. What's much worse, they are charging constantly for service but do not respond when I write to the chat in support. What kind of service is it?
I thought it's my money, but they act like it's their money and they can do with it whatever they wish.
STAY AWAY FROM THIS BANK.
8 July 2026
Unprompted review
Reply from Lunar Sweden
Hello Sven,
Thank you for taking the time to share your experience.
We are very sorry to hear if you have experienced delays with your international transfer and that this has caused frustration for you. We completely understand how concerning it can be when a payment doesn't reach its destination as expected.
In some cases, international transfers require additional reviews before they can be processed. As a regulated bank, we have a responsibility to ensure that payments are handled securely and in accordance with applicable regulations. This means that certain transfers may require further clarification or review before they can be completed.
That said, we always aim to process these cases as quickly as possible, and we're sorry if the waiting time in your case has not met your expectations.
We would very much like to look into your specific case and understand what has happened and follow up, to ensure you get the help you need.
Kind regards,
Nynne
Reply from Lunar Sweden
Hello Yixin,
Thank you for sharing your experience with us.
It's great to hear if you found our service quick and efficient.
Feedback like yours means a lot to the team and motivates us to keep delivering the best possible experience.
Thanks again, and enjoy the rest of your summer!
Kind regards,
Nynne
Very helpful contact for the setup and…
Very helpful contact for the setup and was a quick and process.
Your employee Eric who was working my setup was excellent to deal with.
I also recommend your bank to my colleague who had initially tried going to another bank.
Regards
22 June 2026
Reply from Lunar Sweden
Hi Gerard,
Thank you for your kind words! We're very proud of our case handlers who always put the customer first – great to see that Eric made your setup so smooth and efficient. I've passed on your kind words to him.
It also means a lot to hear that you've recommended us to a colleague – thank you for that!
We look forward to having you with us on our journey!
Best regards,
Alva
Horrific new user experience
Horrific new user experience, being made to order a card before you've even opened the home page of the app and then being prompted to make accounts after you've already been prompted to order a card makes absolutely no sense. When attempting to close my account, the process is obfuscated and once you finally get hold of someone the response time is horribly slow, and then you are prompted to pay for an additional three months. Horrible experience, would only recommend if you need access to a bank very quickly as the times are likely faster than traditional banks.
9 July 2026
Unprompted review
Reply from Lunar Sweden
Hi Holly,
Thank you for bringing this to our attention and sharing your experience. This is not the experience we want new customers to have, and we apologize that this was your introduction.
I'd like to look into this more closely to better understand what happened and see if there's anything I can do from here. Please don't hesitate to reach out at +4610 555 85 05 or via the chat in the Lunar app and ask for me personally.
Best regards,
Alva
Reply from Lunar Sweden
Hi Richard,
Thank you for your kind words! Fast and easy – that's exactly what we strive for.
We look forward to having you with us on our journey!
Best regards,
Alva
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