The app itself is easy enough to use, but my main issue has been getting help when something urgent happens. I had a payment problem over a weekend and couldn’t reach anyone who could resolve it in ti... See more
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See what reviewers are saying
They have contacted over direct phone call for support. I have got all support instantly..as a buisness owner i am highly satisfied.
Company replied
Great overall. Nordea, Swedbank etc should be ashamed to charge so many fees when lunar is superior and faster in every single way WHILE being super fair with basically zero fees or significant upchar... See more
Company replied
I’ve had a very smooth experience with Lunar. The app is simple to use, fast, and well designed. Everything from daily banking to card management works exactly as expected. I especially like the trans... See more
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Company details
- Bank
- also in
- Financial Institution
About Lunar Sweden
Written by the company
Welcome to Lunar - Easy banking, all the way
Lunar is a digital bank built on the latest technology, free from legacy systems, rigid thinking and branches. We believe banking should be smarter, easier and cheaper.
Because we are 100% digital, we have no physical branches. Instead, we put all our energy into building the best tools for your money, so you can manage your finances smart and easy straight from your phone.
The Lunar app gives you a whole new overview of your finances and helps you get better control of your money, so you can afford more of what you dream about. That, we believe, is the future of banking. You sign up directly from your phone, and it only takes a few minutes. .
You sign up directly from your phone, and it only takes a few minutes. More than 1.000.000 people are currently using Lunar to spend, save up, take a loan and invest.
Lunar is a digital bank built on the latest technology, free from legacy systems, rigid thinking and branches. We believe banking should be smarter, easier and cheaper.
Because we are 100% digital, we have no physical branches. Instead, we put all our energy into building the best tools for your money, so you can manage your finances smart and easy straight from your phone.
The Lunar app gives you a whole new overview of your finances and helps you get better control of your money, so you can afford more of what you dream about. That, we believe, is the future of banking. You sign up directly from your phone, and it only takes a few minutes. .
You sign up directly from your phone, and it only takes a few minutes. More than 1.000.000 people are currently using Lunar to spend, save up, take a loan and invest.
Contact info
Stockholm, Sweden
- +4610 555 85 05
- support@lunar.app
- lunar.app/se/privat
4.6
Excellent
10k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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Easy and good customer support…
Easy to use and good customer support "recomended"
17 October 2026
Unprompted review
Reply from Lunar Sweden
Hi Ghiath,
Thank you for your review! Great to hear that you find it easy to use and that you've had good customer support.
We look forward to having you with us on our journey!
Best regards,
Alva
Exceptional Service
Exceptional Service – Thank You, Linus!
I had an outstanding experience with Linus at Lunar! As a first-time business owner in Sweden, I truly appreciated his professionalism, patience, and exceptional support throughout my application.
He was always responsive, helpful, and genuinely committed to making the process as smooth as possible. His kindness and dedication made a stressful process so much easier.
Linus is a true asset to Lunar! Thank you for helping me take this important step toward my entrepreneurial dream. Highly recommended! ⭐⭐⭐⭐⭐
15 October 2026
Unprompted review
Reply from Lunar Sweden
Hi Nimol, & welcome to Lunar Business!
Thank you for your nice review! Wonderful to hear that Linus was so responsive, patient and helpful throughout your application as a first-time business owner, and that he made the process feel smooth and easier along the way. I’ve passed your kind words on to him. ⭐
We look forward to having you and your business with us on our journey!
Best regards,
Alva
Bast Lunar 👑👑👑
5 October 2026
Reply from Lunar Sweden
Hej Giorgi,
Tack för ditt omdöme! Vad kul att höra att du är så nöjd med oss – det är precis den känslan vi vill att alla våra kunder ska ha. 👑
Vi ser fram emot att ha med dig på vår resa!
Bästa hälsningar,
Alva
Think Twice Before Trusting Lunar With Your Business
My experience with Lunar has been absolutely terrible and I honestly regret ever choosing this bank for my business. The customer service has been extremely disappointing, and the way my case and refund dispute have been handled is simply unacceptable. I expected professionalism, transparency and accountability from a financial institution. Instead, I have been met with frustration, inadequate support and a lack of satisfactory resolution.
Customers should never have to waste their valuable time chasing their own bank for answers or fighting to have their concerns taken seriously. This is particularly unacceptable when you are trying to establish a business relationship and expect your bank to support you not create unnecessary problems.
Opening an account with Lunar was a mistake, and I would not choose this bank again. Lunar is very quick and responsive when you first sign up and become a customer. However, once you actually need help and expect them to take responsibility, the situation changes completely. Suddenly, getting a proper response becomes a struggle and they do not even bother replying to your messages. Based on my experience, I would strongly advise other business owners to think carefully before trusting Lunar with their business finances.
I am genuinely happy to leave Lunar behind and move my business banking elsewhere and I only wish I had chosen another bank from the beginning. Lunar has completely lost my trust. This has been an unnecessarily frustrating experience and Lunar has failed to meet even my basic expectations of a professional banking partner.
9 October 2026
Unprompted review
Reply from Lunar Sweden
Hi Axim,
Thank you for sharing this in detail. I’m sorry to hear about your experience with the refund dispute, and I understand that not having clarity on where things stand can be frustrating.
Refund disputes can sometimes take time to investigate properly, as they may involve coordination with other parties. I’d like to make sure your case gets a proper look and that you get a clear answer.
You’re welcome to contact us at +4610 555 85 05 or via the chat in the Lunar app, so we can look into this.
Best regards,
Alva
They have contacted over direct phone…
They have contacted over direct phone call for support. I have got all support instantly..as a buisness owner i am highly satisfied.
10 March 2026
Reply from Lunar Sweden
Hi Neloy, & welcome to Lunar Business!
Thank you for your review! Great to hear that you received support over a direct phone call and got instant help with your questions as a business owner.
We look forward to having you and your business with us on our journey!
Best regards,
Alva
Good app, but support could be easier to reach
The app itself is easy enough to use, but my main issue has been getting help when something urgent happens. I had a payment problem over a weekend and couldn’t reach anyone who could resolve it in time, so I eventually had to cancel the purchase. I’ve also found that when I need clarification about charges or payments, it can take time to find the right support. Overall, the service works, but access to quicker human support would improve my experience.
1 October 2026
Reply from Lunar Sweden
Hi Nathalie,
Thank you for taking the time to share your experience with us. I’m sorry to hear about the payment issue over the weekend. It’s of course not the experience or service we strive to provide, especially when it comes to reaching support quickly when something urgent comes up.
I understand that quicker access to support, especially for urgent issues, would have made a real difference here.
We’d love to hear more about your feedback so we can understand what happened and help you further. You’re welcome to contact us at 010 555 85 05 or via the chat in the Lunar app.
Best regards,
Alva
Reply from Lunar Sweden
Hi Faek,
Thank you for your review! We’re glad to hear that we’ve made your financial dealings easier and better – managing your finances should be easy.
We look forward to having you with us on our journey! 🤩
Best regards,
Alva
Very efficient communication
Very efficient communication, personal dedicated person for service
6 October 2026
Unprompted review
Reply from Lunar Sweden
Hi Javad,
Thank you for your review! Great to hear that you experienced such efficient communication and had a dedicated, personal point of contact throughout your service.
We look forward to having you with us on our journey!
Best regards,
Alva
Great experience and services
Everything is good. The app and the services. Good choice to pick Lunar.
24 September 2026
Reply from Lunar Sweden
Hi Daniel,
Thank you for your review! Great to hear that both the app and the services are working well for you – managing your finances should be easy.
We look forward to having you with us on our journey!
Best regards,
Alva
My experience was very godd with eric
1 October 2026
Unprompted review
Reply from Lunar Sweden
Hi Faizan,
Thank you for your review! Great to hear that you had a good experience with Eric. I've passed your kind words on to him.
We look forward to having you with us on our journey!
Best regards,
Alva
Still not reply my open ticket question
14 September 2026
Reply from Lunar Sweden
Hi Hsin-Yi,
Thank you for taking the time to share this. I'm sorry to hear your question is still open, that's not the experience we want you to have.
We'd like to look into this and help you get a proper answer. Could you reach out to us via the chat in the Lunar app or call us at 010 555 85 05 and we'll make sure your case gets the attention it needs.
Best regards,
Alva
Good bank so far
16 September 2026
Reply from Lunar Sweden
Hi Pietro,
Thank you for your feedback! Great to hear you're enjoying Lunar so far.
Have a great Friday and a nice weekend!
Best regards,
Alva
Insane waiting time for international…
Insane waiting time for international transfers. No support through customer service. Just a reminder for the apartment responsible to do it?
I’m truly disappointed. While business depend on these transactions. We have waited more than a week!
15 September 2026
Unprompted review
Reply from Lunar Sweden
Hi Satu,
Thank you for sharing this with us. We understand that it can be frustrating when transfers don't go smoothly, especially when a business depends on them, and we're sorry to hear that you haven't gotten the help you need.
We'd like to look into this with you directly and understand exactly what's happened with your transfer. Please reach out via the Lunar app, call us on 010 555 85 05, or share your contact details here on Trustpilot, so we can follow up on your specific case and give you a proper update.
Best regards,
Alva
Money fraud
Hello everyone,
I would like to inform everyone and warn you about this bank, which I consider to be UNRELIABLE.
Here is my story:
On July 22, 2026, I wanted to purchase a car in Sweden and made an international bank transfer of €14,500 from my account at SEB BANK LITHUANIA to the car seller’s account at LUNAR BANK.
Almost two months have now passed, but the company has still not received the money.
I have called Lunar Bank twice, but because I am not their customer, they have not provided me with any information. I also tried to contact them by email, but I have received no response.
SEB BANK LITHUANIA has also contacted LUNAR BANK twice through the SEPA international payment system, but five weeks passed and they have still received no response.
The company — the recipient of the funds — has also contacted the bank several times. The response they received was that : no one had sent them any money.
We are all extremely disappointed with LUNAR BANK and its unwillingness to cooperate and provide the necessary information.
Unfortunately, given the situation, I am now forced to contact the police regarding the suspected unlawful withholding or misappropriation of my money
14 September 2026
Unprompted review
Reply from Lunar Sweden
Hi Vilmantas,
Thank you for sharing this with us. We take matters like unreceived transfers extremely seriously, and we understand how stressful this situation must be.
International transfers can sometimes involve multiple banks and intermediary steps, which occasionally causes delays or requires additional information from all parties involved, but five months sounds like a very long time, and this shouldn't take this long to resolve.
As you're not a Lunar customer yourself, we're unable to look into transfer– or account-specific details. However, we'd encourage the recipient of the funds, who does hold a Lunar account, to contact us directly via the Lunar app or by phone – we will of course look into this.
Best regards,
Alva
Representatives was always ready to…
Representatives was always ready to help ASAP.
7 August 2026
Unprompted review
Reply from Lunar Sweden
Hi Bilal,
Thank you for your feedback! Great to hear our representatives were always ready to help you as soon as possible – that's the experience we're working for.
We look forward to having you on our journey!
Best regards,
Alva
Reply from Lunar Sweden
Hi Imtiaz,
Thank you for your feedback! Great to hear the process was so fast – that's exactly the experience we're working for.
We look forward to having you on our journey!
Best regards,
Alva
Super fast and good quality service
Super fast service. Good quality app. Amazing customer support. I wish all the banks were the same. Thanks Markus for your 5 stars help!
10 September 2026
Unprompted review
Reply from Lunar Sweden
Hi Laura,
Thank you for your review! It's wonderful to hear that you're enjoying the app and the speed of our service — that's exactly the experience we aim to give every customer.
I'll make sure to pass your kind words along to Markus, and we look forward to having you with us on this journey!
Best regards,
Alva
I gues it could be lower fare for…
I gues it could be lower fare for online banking transactions. For example you took 995 sek for liqutivy report. Howewer you are very fast. I didn't wait you anytime. It was fully automated.
1 September 2026
Reply from Lunar Sweden
Hi Ahmet,
Thank you for your feedback! Great to hear that you appreciated the process being fully automated and fast.
We hear your point about wishing for lower fees on certain banking services, such as the report you mentioned – we'll make sure to take this feedback onboard internally.
Best regards,
Alva
Professional and friendly
Professional and friendly, he helped me directly.
6 September 2026
Unprompted review
Reply from Lunar Sweden
Hi,
Thank you for your feedback! Great to hear you received professional and friendly help, and that we were able to assist you directly – that's exactly the experience we work for.
We look forward to having you on our journey!
Best regards,
Alva
Been trying to contact them via email…
Been trying to contact them via email for a month now after I closed my account because I needed some info from them that I realised after I closed it and because of psycological reasons I can't call.
Been trying to get a full statement from when I opened the account and the date I opened it.
Sinice the account is closed I can't use the app to get that info and they do not answer on the 2 emails I've sent.
5 September 2026
Unprompted review
Reply from Lunar Sweden
Hi Patrik,
Thank you for sharing this and making us aware. We're sorry to hear you haven't received a response yet. That's of course not how it should be, and we'd really like to help you move forward as soon as possible.
When closing an account with us, you should always get an account statement of the full engagement with us. We send it through email, physical mail or Kivra.
We want to look into this and solve it as soon as possible, and have therefore asked for your contact details on Trustpilot. Please get back to us so we have the opportinuty to investigate this further.
Best regards,
Alva
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