It's truly wonderful to be a Lunar customer. My husband and I are both Lunar customers, and I highly recommend this bank; we love it. Thank you, Lina, for helping me with my Bankgiro number—you were t... See more
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Very helpful contact for the setup and was a quick and process. Your employee Eric who was working my setup was excellent to deal with. I also recommend your bank to my colleague who had init... See more
Company replied
Great overall. Nordea, Swedbank etc should be ashamed to charge so many fees when lunar is superior and faster in every single way WHILE being super fair with basically zero fees or significant upchar... See more
Company replied
I’ve had a very smooth experience with Lunar. The app is simple to use, fast, and well designed. Everything from daily banking to card management works exactly as expected. I especially like the trans... See more
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Company details
Written by the company
Lunar’s banking app makes managing your spending, budget and savings easy with its sublime user experience for both personal and business finance.
Contact info
Stockholm, Sweden
- +4610 555 85 05
- support@lunar.app
- lunar.app/se/privat
4.6
Excellent
9k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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Reply from Lunar Sweden
Hi Muhammad,
Thank you for five shining stars!
It's so nice to see that you appreciate our app! Managing your finances should be easy. Thanks for sharing your experience with us.
All the best,
Alva
Great service so far
Great service so far.
I have only recently formed my business and signed up as a business customer but so far I am finding navigating the site to be intuitive and the service with the support centre really helpful. Shoutout to Sigrid for helping me with a few things to get me started!
10 July 2025
Unprompted review
Reply from Lunar Sweden
Hi Katy,
Thank you for your review.
It's so nice to see that you appreciate our support from Sigrid and our app! Managing your finances should be easy. Thank you for sharing your experience with us.
All the best,
Alva
Sigrid was great and really helpful and…
Sigrid was great and really helpful and quick to respond
10 July 2025
Unprompted review
Reply from Lunar Sweden
Hi Michael,
We're delighted to hear that you found our support team great, helpful and quick. That's exactly the banking experience we're working for!
I have forwarded your kind words to Sigrid.
Thank you so much for your nice review and your five shining stars.
All the best,
Alva
Reply from Lunar Sweden
Hi Ali,
Thank you for your review.
It's so nice to see that you appreciate our service! Managing your finances should be easy. Thanks for sharing your experience with us.
All the best,
Alva
It was easy conversation
It was easy conversation, and so friendly They answered very fast for my application.
25 June 2025
Unprompted review
Reply from Lunar Sweden
Hi,
Thank you for your nice review!
We're delighted to hear that you found our support team easy to have a conversation with and friendly. That's exactly the banking experience we're working for!
We look forward to having you on our journey!
All the best,
Alva
Feels fresh and modern
Feels fresh and modern. Amazing support from Markus. Excited to get started with Lunar
23 June 2025
Unprompted review
Reply from Lunar Sweden
Hi Bedros, & welcome to Lunar!
Thank you for your nice review. We're delighted to hear that you found our support amazing. That's exactly the banking experience we're working for! I have forwarded your kind words to Markus.
All the best,
Alva
They are nice and trying their best but…
They are nice and trying their best but not yet usable for larger companies with invoices or transfers of more than 500 000 per day. Max limits of 500 000 SEK per day, cannot be raised in any meaningful way. Many MANY bugs on their web version where most things are not possible to complete, like payments, transfers etc - error handling not working. Applying for a company bank account also has many problems in the interface, like mandatory LONG descriptions for the purpuse of the company, and when you fill out with word-fluff their support personnel questions the long description details (when you could have written a shorter one if they just allowed it).
Support is AI, but can transfer to humans if you ask it to. Human support is nice, but not able to solve things. This is simply not a bank for any company other than small single-person ones, and especially not anyone wanting to do banking on their computer / browser.
19 June 2025
Unprompted review
Reply from Lunar Sweden
Hi Joel,
Thank you for taking the time to share your feedback with us.
We're truly sorry to hear about your negative experience. Your detailed feedback regarding the transfer limits, the bugs in our web version and the issues with the application process is very valuable to us – it's through feedback we know how and where to improve.
We're continuously working to improve our services to ensure a smoother and more user-friendly experience for all our users. We're also reviewing our support channels, both AI and human, to ensure we can effectively resolve issues for our customers.
We want to ensure that you receive the service you deserve and that we get a better understanding of the situation. You’re more than welcome to contact us at 010 555 85 05 or via the chat in the Lunar-app and ask for me.
We look forward to hearing back from you.
All the best,
Alva
Extremely Unprofessional and Unresponsive Support
My account was frozen on June 6th. They said they needed to check something, so I sent the documents they asked for right away. But instead of asking for everything at once, they keep coming back every few days asking for more. Each time I reply quickly, but then I hear nothing for 3 days or more.
It's been over 10 days now, and my account is still frozen. I can’t even take out my own money. I’ve tried calling them a few times, but the support person just said she didn’t know anything and couldn’t help me.
This is really frustrating and feels very unprofessional. I’m very disappointed with how they are handling this.
6 June 2025
Unprompted review
Reply from Lunar Sweden
Hi Folke,
Thank you for making us aware of this.
First and foremost, we’re truly sorry to hear about your experience. I can assure you that this is not the experience we want to convey.
As a bank, we have an obligation to understand how our accounts and products are intended to be used. This is due to our regulatory requirements, including obligations under credit regulations, general terms, and anti-money laundering laws that mandate a high level of customer knowledge.
We aim for all our customers to feel satisfied and experience smooth processes, that of course include our customer knowledge routines. So, I sincerely apologize to hear about your experience.
Could you please get back to us with your contact information here on Trustpilot? We want to ensure that you receive the service you deserve and that we get a better understanding of the situation. You’re also more than welcome to contact us at 010 555 85 05 or via the chat in the Lunar-app and ask for me.
We look forward to hearing back from you.
All the best,
Alva
Support doesn't reply
Everything worked good until one support agent contacted me asking for explanation of my transactions activity (I didn't do anything outside regular scope). Then he was satisfied but asked not to do same transfers anymore. I asked what's exactly wrong with them and he just ignored this quesiton.
Then another suppor agent got in touch with me telling me that I have to use my account somehow else. I asked him what exactly he means because he was very vague. At the moment it's been more than 2 weeks I didn't hear anything from him reminding him to reply me!
4 June 2025
Unprompted review
Reply from Lunar Sweden
Hi Erik,
Thank you for taking the time to share your feedback with us.
First and foremost, we’re truly sorry to hear about your experience. I can assure you that this is not the experience we want to convey.
As a bank, we have an obligation to understand how our accounts and products are intended to be used. This is due to our regulatory requirements, including obligations under credit regulations, general terms, and anti-money laundering laws that mandate a high level of customer knowledge.
We aim for all our customers to feel satisfied and experience smooth processes, that of course include our customer knowledge routines. So, I sincerely apologize to hear about your experience and the waiting time.
Could you please get back to us with your contact information here on Trustpilot? We want to ensure that you receive the service you deserve and that we get a better understanding of the situation. You’re also more than welcome to contact us at 010 555 85 05 or via the chat in the Lunar-app and ask for me.
We look forward to hearing back from you.
All the best,
Alva
The opening was smooth and easy
The opening was smooth and easy. Let’s see how is it going to be farther.
16 June 2025
Reply from Lunar Sweden
Hi Wael,
Thank you for sharing your experience with us!
We're really happy to hear that the opening was smooth and easy – that's exactly the experience we're working for.
Is there a reason why you gave us a 3 star rating? I reached out to you in the Lunar app to get a better understanding of your review and see if there's anything we can do to improve your experience.
I look forward to hearing from you!
All the best,
Alva
I’m extremely disappointed with Lunar
I’m extremely disappointed with Lunar. My account was suddenly restricted without any valid reason, despite me providing all necessary proof of funds immediately after the request. It’s been over 24 hours, and I’ve received no communication or updates from their support team.
All of my money is currently locked in the account, and I have no access to it. This is unacceptable behavior from a financial institution that claims to prioritize customer trust and transparency. The lack of response and urgency is alarming.
I am demanding that Lunar either restore access to my account immediately or return the full balance to my original bank account. Until this is resolved, I strongly advise others to stay away from this platform. Your money and peace of mind are simply not safe here.
12 June 2025
Unprompted review
Reply from Lunar Sweden
Hi Magnus,
Thank you for your feedback, we’re truly sorry to hear about your experience.
As a bank, we are obligated to have a full customer knowledge. We need to ensure we understand how our accounts and products are being used. We can therefore ask questions or request documents. This is not with the intention of being inconvenient, but to ensure that we fulfill these requirements.
We aim for all our customers to feel satisfied and experience smooth processes, that of course include our customer knowledge routines. I sincerely apologize to hear about your experience and would like to make sure you receive a good service.
Could you please reply to my request and get back to us with your contact information here on Trustpilot? So we can get a better understanding of the situation and help you further. You’re also more than welcome to contact us at 010 555 85 05 or via the chat in the Lunar-app and ask for me.
We look forward to hearing back from you.
All the best,
Claudia
HELT UNDERBART
Lunar's staff, especially Freja is absolutely wonderful and helpful! Very fast and efficient! It took me 8 months trying to get a bankgiro with a Swedish bank, but Lunar sorted it out within 2 days! I highly recommend this bank!" ACE.
5 June 2025
Unprompted review
Reply from Lunar Sweden
Hi Ehsan,
Wow, what a fantastic review!
We're delighted to hear that you found our support fast and efficient. That's exactly the banking experience we're working for!
I have forwarded your kind words to Freja.
Thank you so much for your nice review and your five shining stars.
All the best,
Alva
From onboarding to today
From onboarding to today, the service has been great! Fast communication, very nice support that always do their best to help with questions. Highly recommend this bank.
3 June 2025
Reply from Lunar Sweden
Hi Lotta,
Thank you for your nice review!
We're delighted to hear that you found our support team fast and nice with great support. That's exactly the banking experience we're working for!
We look forward having you on our journey!
All the best,
Alva
Hedvig is awelsome
3 June 2025
Unprompted review
Reply from Lunar Sweden
Hi,
Thank you for your review.
We're thrilled to hear that you've had such a great experience with Hedvig. I've forwarded your kind words to her.
We look forward having you on our journey!
Best regards,
Alva
Debit card delivery charges
I am Lunar customer and my debit card reached validity end date, so Lunar send me new debit card deducting 79 sek for delivery WITHOUT my consent. Like other banks, looks like they also start taking hidden charges, which was free till now when I signed up with Lunar.
26 May 2025
Unprompted review
Reply from Lunar Sweden
Hi Chirag,
Thank you for taking the time to share your feedback with us.
First and foremost, we’re truly sorry to hear about your experience. I can assure you that this is not the experience we want to convey. We aim to be as transparent about our pricing as possible.
When a card is expiring, an email and a notification is sent out in our Lunar app 80 days prior to expiry. You then have 13 days after the first notification to decide/change your mind. If no action is taken at 67 days prior to expiry, the card is renewed.
We aim for all our customers to feel satisfied and experience smooth processes. So, I sincerely apologize to hear about your experience.
We want to ensure that you receive the service you deserve and that we get a better understanding of the situation. You’re more than welcome to contact us at 010 555 85 05 or via the chat in the Lunar-app and ask for me.
We look forward to hearing back from you.
All the best,
Alva
It’s my first time ever using Lunar and…
It’s my first time ever using Lunar and my experience thus far has been smooth
27 May 2025
Unprompted review
Reply from Lunar Sweden
Hi Israel,
Thank you for your nice review.
It's so nice to see that you appreciate our app! Managing your finances should be easy. Thanks for sharing your experience with us.
All the best,
Alva
Very satisfied with the onboarding…
Very satisfied with the onboarding process and Hedvig’s support
27 May 2025
Unprompted review
Reply from Lunar Sweden
Hi Kamila,
We're very happy to hear that you're satisfied with the onboarding process and Hedvig’s support – that's exactly the experience we're working for!
I've forwarded your kind words to Hedvig.
All the best,
Alva
The whole experience with Lunar Företag…
The whole experience with Lunar Företag bank has been great so far!
Everything goes smoothly and they have a very responsive customer service. Both their chatbot and human support! I’d like to mention Saga helped me set up bankgiro number for my company. Tack Saga!
27 May 2025
Unprompted review
Reply from Lunar Sweden
Hi Nemanja,
Wow, what a fantastic review!
We're delighted to hear that you found our support team smooth and responsive. That's exactly the banking experience we're working for!
I have forwarded your kind words to Saga.
We look forward having you and your business on our journey!
All the best,
Alva
Judith was fast and helpful..
Judith was fast and helpful... even if the issue was due to a technical error and it solved itself.
27 May 2025
Unprompted review
Reply from Lunar Sweden
Hi Ana,
Thank you for your nice review!
We're delighted to hear about your experience with Judith. We're very proud of our support, who always put the customer first and always work to make the customer experience a little better. That's why it's great for the support team to see that it's appreciated.
All the best,
Alva
Reply from Lunar Sweden
Hi,
Thank you for your review!
It's so nice to see that you appreciate our app and our SAS Eurobonus collaboration! Managing your finances should be easy. Thank you for sharing your experience with us.
All the best,
Alva
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