Lunchbox Technologies Reviews 61

Nathalie is amazing! Very helpful!

Nathalie Swann has been so patient and answers so fast when I need something. She is sweet and has been so helpful in onboarding and understanding our needs.

Nathalie has really helped our company grow and drive sales. Her thoughtfulness and drive to help others succeed is what sets her and the lunchbox.io team apart from everyone else. Thank you Nathalie for all of your help!

NATHALIE & SARAH ARE THE BEST APP TEAM WE COULD EVER ASKED FOR!

WE LOVE YOU GUYS!

- Love La La Land

Kate was 100% the reason this went so smooth and loved working with her!

We had some technical issues when first onboarding to Lunchbox 2.0 but our rep, Kate, and the upper management team at Lunchbox all worked with us to get to the bottom of those issues and resolve them and continued to check in to make sure that everything was working properly. Kate was our direct point of contact and she kept us up-to-date on the progress of tickets we put in and was a great advocate for us. Since those initial issues have been resolved, our experience has improved and we are happy with the switch over to 2.0.

Lunchbox Technologies always provides best-in-class support, fueled by a team of phenomenal experts whose focus is your satisfaction.

Thank you, Lunchbox Team!

Mark Turner is always super helpful and always ensures a solution is reached. Step by step instructions each time! Amazing service!

When looking for the best provider for online ordering, loyalty, and gift cards for our company we interviewed and demoed countless options and ultimately landed on Lunchbox. The product is great, but even better are the people behind the curtain who make all of the magic happen. Rarely can you find a team that is as dedicated to your success as the folks at Lunchbox are. Particularly, Mark has been absolutely critical to much of our success as a brand going through our digital transformation. At times it almost feels like he is a team member at our company, proving his commitment to ensuring that we are fully educated and supported in launches, new roll outs, etc. Because of Mark and other great team members, I’ve referred Lunchbox to many other restaurant brands and will continue to do so.

The reason that Lunchbox is getting 5 stars for this issue resolution rests solely on the shoulders of Mark Turner, Director of Special Projects. We've been unimpressed by Lunchbox's customer service and issue resolution in the past, but Mark worked tirelessly for a week to help us fix the problems we were having with integration of giftcards into our system, coordinating with Toast as well as our former card printer and providers to make sure everything was fixed. Mark was in touch with our team, followed up with others when their service lagged, and kept communicating about consistent progress.

Mark turner absolutly saved our issues. Things were not moving but when he got involved everything started to take shape. His diligence and ability are unmatched! Thank you Mark!!

Mark have been super helpful and knowledgeable. He is our go to star if we want solutions.

I had a positive experience with Lunchbox. Their platform has significantly streamlined our operations, and I must highlight the exceptional support provided by Mark Robert Turner. Mark’s dedication and expertise were evident throughout our collaboration. His prompt responses and thorough assistance ensured that our setup was seamless and efficient. I appreciated him picking up my calls at 6PM PST even thought I believe he's 3 hours ahead. so it's like 9PM for him.

If you’re considering Lunchbox for your business needs, rest assured that you’ll be in great hands with Mark.

Mark Turner is very knowledgeable in toast x lunchbox integration and more! He’s been able to find solutions with anything I come up with. Amazing guy!

Bryce is very responsive to our questions and always goes above and beyond to provide the best support.

Lunchbox team has been a great partner and an influential advisor to Teaspoon’s technology transformation. Mark & Bryce has been giving us valuable support and attention that made our roll out smooth and efficient.

Every interaction over the past year with Mark Turner has been absolutely helpful, learning/understanding based for all parties, and solution oriented. He always gets to the bottom of the issue/s at hand, leaning on all resources necessary, which as a restaurant partner is what we need/expect, means lost revenue is low or minimal, allowing us to service our hungry guests. He takes the little extra time required to make sure the resolution is satisfactory and our platforms are fully functioning.
Case in point from yesterday, he had 3 different conference calls with myself, our onboarding team and third party vendors to get integrations working at our 8th location and loyalty configured correctly brand-wide.
He also shared valuable information about menu tags and why they are important for sales growth in the digital age.
Mark’s knowledge of lunchbox and its inner workings has been an invaluable resource for us during our challenging rollout. You need many more Marks! He’s a class act.

Kate has been a major help in directing our team in getting the development and rollout of our loyalty program complete!

After using Lunchbox Essentials for the past two years and being mostly happy with the service (despite constant issues with order notifications not being sent) - Lunchbox unceremoniously pulled the plug on their Essentials product THE SAME DAY as notifying their users. No warning, no time to look for alternatives, not even an offer to upgrade to their Enterprise product. Our store page went dead in the middle of the week and we had to rush to set up a replacement. HUGE red flag, do not do business with this company!

I would give zero stars if I could. If you are thinking about using Lunchbox for mobile app development for your business let me save you the hassle and the time. Don’t do it! Research and look elsewhere. We started with them almost 2 years ago for our business and it has been nothing but technical issues and difficulties since the inception of our start with Lunchbox technologies or lack their of. Number one half of the features they initially sold us were not available upon inception, like SMS notifications, and various customer loyalty features, and they are huge on over promising and underperforming. They have gone through various staff transitions so we constantly had to start over for ground zero with new account representatives which should have been the first red flag that they have a very high internal staff turnover rate and they can’t seem to keep employees, but once again we just considered that an industry trend and over looked it. After 2 years of frustration and numerous documented complaints with their services we requested to cancel services since they can’t seem to get their products right and they decided to auto renew our contract for another year even though we are extremely dissatisfied with their services and hit us with a huge fine to cancel. Please business owners beware this company is about a money grab and they will try to lock you in, take your money over promise and under deliver and it will cause you more time and hassle than add value. Unless you plan to hire a dedicated lunchbox technical support person to work daily on their issues (like we essentially had to do which cost us even more time and money) don’t waste your time seek out another mobile app company.