Absolutely delighted with my new boots, brilliant value on sale and I also loved the way they came packaged in with beautiful handwriting for my name and address. It felt like a gift and I would defin... See more
Company replied
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Review summary
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Reviews shaping this summary
Super fast delivery , this is not a criticism but a little hand written note of thanks would be a nice touch in the shoe box.Otherwise great service.
Company replied
I found boots not stocked elsewhere, so it’s always nice to have something a little different! They were delivered securely packaged and promptly. I’ll be keeping an eye on this website in the futur... See more
Company replied
Bought fabulous boots, delivery within days, no issue with anything. Love this shop both online and in store, lovely people to deal with and gorgeous range of both footwear and bags.
Company replied
Company details
Written by the company
Lusana Shoe Boutique established in 2017 is based on Church, Street, Athlone, Co Westmeath. We stock a range of ladies casual and occasion footwear from a variety of well known brands. Our brands include ASH, Back 70, ALEO Bags, Paul Green, Hispanitas, LODI, Marco Moreo, Marian, NeroGiardini, Pedro Anton, Wonders and Le Babe. We also stock a wide range of handbags in store. Our online store is selling online since 2017 and we deliver nationwide.
Contact info
Church Street, N37 E793, Athlone, Ireland
- 090 6433425
- yvonne@lusanashoes.ie
- lusanashoes.ie
4.9
Excellent
499 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 66% of negative reviews
Typically replies within 1 week
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Delivery was very slow
Delivery was very slow, when I phoned the shop to follow up the delivery, staff were very rude, told me it wasn't their problem and to take it up with an post myself. Eventually I got a message saying there was a problem with an post.
29 August 2025
Reply from Lusana Shoe Boutique
Thank you for your feedback. I remember your call, as you insisted that you worked for An Post and that delivery should have been guaranteed as next day which is in fact not the case with the tracked parcels. I am sorry if you felt I was rude but there was a reluctance to listen to our explanation during the conversation, When you called, we did ask you to contact An Post but you had already done that. We also contacted An Post but have yet to receive a reply.
As it transpired, we subsequently discovered that there was an issue in the mail centre in Port Laois which resulted in a large number of parcels being delayed on the week in question . This delay was completely outside of our control.
Great service!
27 August 2025
Reply from Lusana Shoe Boutique
Thank you for the 5 star review, we really appreciate it. Thanks for shopping at Lusana Shoe Boutique.
I bought a pair of lodi shoes from…
I bought a pair of lodi shoes from this shop recently i was so lucky to find them in my size i didnt know this shop or its location i found it on Google the shoes arrived very quickly am delighted with them thank you Lusana Shoe Boutique
25 August 2025
Reply from Lusana Shoe Boutique
Thank you for the 5 star review Catherine, we really appreciate it. Thanks for shopping at Lusana Shoe Boutique.
Reply from Lusana Shoe Boutique
Thank you for the 5 star review Joan, we really appreciate it. Thanks for shopping with us.
A very good experience
A very good experience from time ordered until arrival would recommend a great service Thank you to all involved a very happy customer as usual. U T.
2 September 2025
Reply from Lusana Shoe Boutique
Thank you for the 5 star review Una, we really appreciate it. Thanks for shopping with us again.
Reply from Lusana Shoe Boutique
Thank you for the 5 star review, we really appreciate it. Thanks for shopping with us.
Very good service and the sneakers are…
Very good service and the sneakers are absolutely beautiful and great value
26 August 2025
Reply from Lusana Shoe Boutique
Thank you for the 5 star review Rosemary, we really appreciate it. Thanks for shopping at Lusana Shoe Boutique.
Reply from Lusana Shoe Boutique
Thank you for the 5 star review Mary, we really appreciate it. Thanks for shopping at Lusana Shoe Boutique.
Reply from Lusana Shoe Boutique
Thank you for the 5 star review Rosie, we really appreciate it. Thanks for shopping with us.
Excellent service
Excellent service. Delivered so quickly and absolutely love the shoes. So much so.. I think I found my wedding shoes!!!
21 August 2025
Reply from Lusana Shoe Boutique
Thank you for the 5 star review Marian, we really appreciate it. Thanks for shopping at Lusana Shoe Boutique.
Reply from Lusana Shoe Boutique
Thank you for the 5 star review Debbie, we really appreciate it. Thanks for shopping with us.
Very happy no complaints due to…
Very happy no complaints due to efficient service. Shoes packaged so well.
16 August 2025
Reply from Lusana Shoe Boutique
Thank you for the 5 star review Elaine, we really appreciate it. Thanks for shopping with us at Lusana Shoe Boutique.
Reply from Lusana Shoe Boutique
Thank you for the 5 star review Margie, we really appreciate it. Thanks for shopping at Lusana Shoe Boutique.
Reply from Lusana Shoe Boutique
Thank you for the 5 star review, we really appreciate it. Thanks for shopping at Lusana Shoe Boutique.
Reply from Lusana Shoe Boutique
Thank you for the 5 star review, thanks for shopping at Lusana Shoe Boutique.
Reply from Lusana Shoe Boutique
Thank you for the 5 star review, we really appreciate it. Thanks for shopping at Lusana Shoe Boutique.
Reply from Lusana Shoe Boutique
Thank you for the 5 star review, we really appreciate it. Thanks for shopping at Lusana Shoe Boutique.
The shoes arrived in good time and in…
The shoes arrived in good time and in perfect condition. Delighted.
31 July 2025
Reply from Lusana Shoe Boutique
Thank you for the 5 star review, we really appreciate it. Thanks for shopping at Lusana Shoe Boutique.
Reply from Lusana Shoe Boutique
Thank you for the 5 star review Helena, we really appreciate it. Thanks for shopping with us.
Reply from Lusana Shoe Boutique
Thank you for the 5 star review, we really appreciate it. Thanks for shopping with us.
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