lustahair.com Reviews 64

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 60 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting that the hair looks incredibly natural and feels soft and beautiful. Many people highlight the exceptional customer service, describing the staff as kind, helpful, and supportive throughout the entire process, from initial inquiries to post-purchase assistance. The products are often described as life-changing, boosting confidence and making users feel beautiful and comfortable. However, some customers also noted issues with product quality over time, experiencing changes in color and hair loss after several months of use. A few other people also felt that the color of their purchased item did not accurately match the online depictions, appearing darker or with fewer highlights than expected.

What people talk about most

Product

People report positive experiences with product quality, describing hair pieces and wigs as wonderful,... See more

Quality

Reviewers highlight positive aspects of quality, with many praising the hair pieces, wigs, and other products... See more

Staff

Customers consistently note positive experiences with staff, praising their helpfulness, professionalism, and... See more

Customer service

Users describe positive interactions with customer service, consistently highlighting it as exceptional,... See more

Service

Consumers find service to be positive, with many reviewers highlighting the exceptional and phenomenal... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I really enjoyed the whole experience when I bought my Lusta topper. The meeting beforehand to show me the pieces in real time, the unboxing and support when I received my topper and all communicati... See more

Company replied

Rated 5 out of 5 stars

This company may actually have changed my life. Following my diagnoses of androgenic alopecia my confidence was at an all time low. My topper has changed everything. I know longer even notice I'm wea... See more

Rated 5 out of 5 stars

It took me a while to reach out to Lusta because I was afraid of change. Once I did, I was disappointed that I had waited so long! The Lusta team has been super responsive, supportive, and understandi... See more

Rated 5 out of 5 stars

The Lusta team is incredibly kind, helpful, and insanely good at what they do! I have two toppers, and for both of them the colour match was absolutely perfect. After so many years of sadness, it feel... See more


4.6

Excellent

TrustScore 4.5 out of 5

64 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 75% of negative reviews

Typically replies within 1 month

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Rated 5 out of 5 stars

Beautiful quality and fit

I bought 2 Lusta toppers so far and it won't be my last. I'm truly amazed at the hair quality and fit. Communication and delivery was also super fast. 👌

10 October 2025
Unprompted review
Rated 5 out of 5 stars

I ordered the eye brows and they are…really great!

I ordered the eye brows and they are amazingly real. They have stayed on for eight days now! It was pretty easy to apply even though I messed one of them up the first try. I’ve showered keeping the water off the brows and they have stayed on great. I would recommend them.

8 May 2026
Rated 5 out of 5 stars

Wow the quality is AMAZING!

Wow the quality is AMAZING!! So is the service, I selected the wrong colour, Lilli was amazing straight away offered a return of the hair I had and sent out a new piece within days. Took it to my hairdresser to cut in my hair and they were also amazed by the quality!! Highly recommend!!!

28 April 2026
Rated 5 out of 5 stars

People lovely

People lovely, professional,friendly and make you very comfortable. The service great and the product is so good - happy customer :)

23 April 2026
Rated 5 out of 5 stars

Lusta hair is life changing!!

Lusta hair is amazing!! Every person I tell can’t believe it’s not my natural hair. The ladies are extremely helpful. They follow up and are sincere and sympathetic with every woman they help. Lusta is life changing and I can’t thank you enough. You have changed my life and so many women and children. Sending much love to you all for what you do every day.

5 April 2026
Rated 5 out of 5 stars

A huge step and so worth it

I absolutely love my wig. I finally built up the courage to start wearing hair this year and this piece has completely exceeded my expectations.

The free consult before purchasing was so worth it. The team were friendly, supportive and genuinely helpful, which made the whole process feel a lot less overwhelming.

The hair itself is beautiful. It’s soft and silky, really natural looking, and so comfortable to wear. I can run my fingers through it without triggering my sensory issues, which honestly means everything to me.

They matched my colour so well and it looks incredibly realistic.

Thank you Lusta for giving me my confidence back. I have no regrets at all and there is no looking back now. I’ll definitely be coming back again.

26 March 2026
Rated 5 out of 5 stars

Ordered the new wig in Toffee

Ordered the new Lusta Lace Wig in Toffee Brunette and I love it! The lace is invisible, the hairline amazing, the color beautiful and the hair is buttery soft! I am so happy I took the leap.
Also if you have any questions message them, their support team especially Lilli are so kind and helpful!

18 March 2026
Rated 5 out of 5 stars

Toasted Blonde Wig

I own a Lusta topper and love it, but wanted the total freedom a wig can bring. I had never worn a wig before, so was a bit nervous it would “look like a wig”. After playing with the wig to make it “my hair, I feel fabulous in it! My hairdresser cut face framing layers into it and everyone in the salon was blown away by the wig and how real it looks! For the ones who had never met me before, they thought it was my actual hair! The quality is superb, the hair so silky, and the staff at Lusta gave me tips and tricks for wearing it. They walk with you from the first moment they chat with you to make sure you are in love with your hair experience. I am. Thank you for knocking it out of the park, Lusta!! I’ll be back for more🩷

25 March 2026
Rated 5 out of 5 stars

Excellent in all aspects

Beautiful high-quality hair and lots of it. Excellent construction, and comfortable base. My consultant, Kate, provided great support and chose a perfect color match.

20 February 2026
Rated 5 out of 5 stars

Love, Love, Love!

Wow! Everyone at Lusta is beautiful, friendly, knowledgable and helpful! My topper is so beautiful! The hair is so soft, shiny and such a vision! I reached out to a salon here in California which was recommended on the Lusta website and will be having my topper customized!
Thank you Lusta!

20 February 2026
Rated 5 out of 5 stars

Lusta…wow

Lusta…wow! I am so impressed by this amazing company and their dedication to customer service. Hair loss is an extremely sad and overwhelming feeling. I cannot begin to explain how much Lusta has helped me through this difficult time. From ordering my first ever wig in the wrong size, crying over a video chat with the most caring and supportive person, having my wig exchanged for a new size, and teaching me how to make sizing adjustments and feeling comfortable and confident, to ruining it! Lusta even helped connect me with a company that will help repair my wig. The support and care from their team is so amazing! I will be a lifelong fan of Lusta Hair and their entire team! They’ve been there for me through tears of overwhelming panic to tears of pure happiness. Thank you Lusta!

30 January 2026

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