My experience at Luv Cars was really good . Thinking about finance is always a scary feeling especially when it’s your first time, looking about it. The staff at Luv cars made it easy to choose a vehi... See more
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I have had a great experience with Luv Cars from beginning to end! They have been patient with me when I was choosing a car at my budget and type of car i was looking for. Rosie was always polit... See more
Company replied
Really helpful, easy to use, helped secure a car, with a better deal, after 1st one fell through, as Garage double sold it. Good communication and kept us informed as to what was happening.
Company replied
Very pleasant staff and gets work done very quickly and professionally. Even though I didn't like 2 or 3 cars you would come back with another 1 and never give up 10 stars
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Company details
Written by the company
At Luv Cars we are a leading car finance broker dedicated to providing our customers with the best and most convenient financing solutions for purchasing their dream cars. With our extensive network of lenders and dealer network, we are committed to helping you secure affordable and tailored financing options. We make your car buying experience stress free! We take away the pain and stress of buying a car on finance and replace it with a friendly and extremely efficient service that will leave you feeling the Luv you deserve from buying a car!
Written by the company
- We make your car buying experience stress free! We take away the pain and stress of buying a car on finance and replace it with a friendly and extremely efficient service that will leave you feeling the Luv you deserve from buying a car!
Contact info
The Blue Tower, MediaCityUK, M50 2ST , Salford, United Kingdom
- 0161 667 8000
- Info@luvcars.com
- luvcarloans.co.uk
4.7
Excellent
2k reviews
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This company invites their customers to review, whether positive or negative
Replied to 92% of negative reviews
Typically replies within 2 weeks
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Simple, unrushed, and hassle-free!
Throughout every step of the process, from being pre-approved, through discussing an affordable loan amount, to finding a suitable vehicle, through to the final loan approval and repayment plan, to actually completing the deal, simple, straightforward, stress-free, and unrushed!
The LUV Cars representative who dealt with my application, Adal, was very polite, patient, friendly, helpful, and understanding of my situation and needs.
As someone who would usually find this whole thing overwhelming, hence never having seriously considered car finance previously, I have to say I was pleased and impressed with how smoothly everything went.
Ultimately, what really matters is that I now have a car which I am very pleased with, a finance deal that is well within my limited budget and doesn't leave me worrying if I've left myself short for other monthly commitments, or sacrificing any of my other hobbies to cover this.
So, from my own personal experience, I would recommend LUV Cars if you require finance to acquire a vehicle!
9 July 2026
Reply from Luv Cars
Hi Tracy, thank you for your kind feedback on Adal. We are proud to hear that he made your experience with us such a positive one, and we will ensure he is commended for his excellent service. We hope you think of us again if you or anyone you know needs a new car in future.
Meg was amazing from start to finish
Meg was amazing from start to finish. Highly recommend
9 July 2026
Reply from Luv Cars
Hi Kerry, thank you for taking the time to leave us a review. We are happy to hear that you had such a positive experience with our customer service team. We hope you enjoy your new vehicle.
Thanks for all your help great friendly…
Thanks for all your help great friendly people and very helpful I’d recommend them anytime
9 July 2026
Reply from Luv Cars
Hi Brian, thank you for taking the time to leave us a review. We are happy to hear that you had such a positive experience with our customer service team. We hope you enjoy your new vehicle.
This company is brilliant
This company is brilliant. Every member of staff I've spoken to have been friendly, professional and helpful. They have sorted my car finance with no problems. Would recommend to anyone. Big thank you to Ahad and Charlotte
26 June 2026
Reply from Luv Cars
Hi Tracy, thank you for your kind feedback on Ahad and Charlotte. We are proud to hear that they made your experience with us such a positive one, and we will ensure they are commended for their excellent service. We hope you think of us again if you or anyone you know needs a new car in future.
It was less stress and real
It was less stress and real, customer service is top notch. They guide you all through the process. In a nutshell Luv Cars is the best.
8 July 2026
Reply from Luv Cars
Hi, thank you for taking the time to leave us a review. We are happy to hear that you had such a positive experience with our customer service team. We hope you enjoy your new vehicle.
Reply from Luv Cars
Hi Bridget, thank you for taking the time to leave us a review. We are happy to hear that you had such a positive experience with our customer service team. We hope you enjoy your new vehicle.
Smooth made me feel comfortable and…
Smooth made me feel comfortable and we’re on the fone for all my questions
11 July 2026
Reply from Luv Cars
Hi, thank you for taking the time to leave us a review. We are happy to hear that you had such a positive experience with our customer service team. We hope you enjoy your new vehicle.
Ahad was very helpful with collecting…
Ahad was very helpful with collecting new car, process was seamless and easy
11 July 2026
Reply from Luv Cars
Hi Andrew, thank you for your kind feedback on Ahad. We are proud to hear that he made your experience with us such a positive one, and we will ensure he is commended for his excellent service. We hope you think of us again if you or anyone you know needs a new car in future.
Luv cars were excellent to deal with…
Luv cars were excellent to deal with Scott & Charlotte I dealt with were first class anytime I contacted them they were very polite and helpful any Questions or queries I had were dealt without any hassle
7 July 2026
Reply from Luv Cars
Hi David, thank you for your kind feedback on Scott and Charlotte. We are proud to hear that they made your experience with us such a positive one, and we will ensure they are commended for their excellent service. We hope you think of us again if you or anyone you know needs a new car in future.
I had a very good experience helpful…
I had a very good experience helpful staff it went very smoothly and I was able to get the car I wanted I would highly recommend using this company.
7 July 2026
Reply from Luv Cars
Hi, thank you for taking the time to leave us a review. We are happy to hear that our staff were helpful. Enjoy your new vehicle.
So easy and quick and a huge variety of…
So easy and quick and a huge variety of cars on offer
I genuinely am so happy with the service so 5 stars for me
Staff really lovely aswell
6 July 2026
Reply from Luv Cars
Hi Leona, thank you for taking the time to leave us a review. We are happy to hear that you found our processes quick and easy and that our staff made your experience a positive one. We hope you enjoy your new vehicle.
Reply from Luv Cars
Hi Godwin, we appreciate your positive feedback!
Reply from Luv Cars
Hi, we really appreciate the 5 star review. Enjoy your new vehicle.
Good friendly service.
4 July 2026
Reply from Luv Cars
Hi Stuart, thank you for taking the time to leave us a review. We are happy to hear that you had such a positive experience with our customer service team. We hope you enjoy your new vehicle.
Slow to send payment to dealer causing…
Slow to send payment to dealer causing a long wait
1 July 2026
Reply from Luv Cars
Hi, thank you for taking the time to share your feedback.
We’re truly sorry to hear about the experience not meeting expectations. This isn’t the level of service we aim
to provide, and we understand how frustrating this must have been for you.
Please know that your comments have been taken seriously, and we’ll be addressing this with the team to ensure improvements are made.
We would really appreciate the opportunity to discuss this further and work towards a resolution. Please contact our customer service department at your earliest convenience so
we can assist you directly.
Customerserice@luv-group.co.uk
Thank you again for bringing this to our attention.
When I was looking for a car service…
When I was looking for a car service couldn't be better. Plenty of interaction and vehicles to choose from. Once I had chosen my car and everything had been approved the service not so good. I couldn't get anyone on the phone, put on hold for ages. No assistance to arrange pick up of car from dealer. I organised that myself. Then when I arrived to pick up car the dealer said I had to contact luv cars to say I was happy with vehicle before they released funds. I wasn't told about that. Thankfully the garage gave me the car with email confirmation and I didn't have to wait for funds to be sent.
1 July 2026
Reply from Luv Cars
Hi Catriona, thank you for taking the time to share your feedback.
We’re truly sorry to hear about the lack of communication. This isn’t the level of service we aim to provide, and we understand how frustrating this must have been for you.
Please know that your comments have been taken seriously, and we’ll be addressing this with the team to ensure improvements are made. We would really appreciate the opportunity to discuss this further and work towards a resolution.
Please contact our customer service department at your earliest convenience so we can assist you directly.
Customerserice@luv-group.co.uk
Thank you again for bringing this to our attention.
Terrible service
Terrible service. Promised to keep in touch and didn’t. When at dealership buying my car we had to ring them three times to send the money over which by the time they did it they were ready for closing and didn’t get much time to go through the car. Made the whole process stressful when it should have been a nice experience. Would not recommend
27 May 2026
Reply from Luv Cars
Hi Nicola, thank you for taking the time to share your feedback.
We’re truly sorry to hear about your dissatisfaction with our communication. This isn’t the level of service we aim
to provide, and we understand how frustrating this must have been for you.
Please know that your comments have been taken seriously, and we’ll be addressing this with the team to ensure improvements are made. We would really appreciate the opportunity to discuss this further and work towards a
resolution.
Please contact our customer service department at your earliest convenience so
we can assist you directly.
Customerserice@luv-group.co.uk
Thank you again for bringing this to our attention.
Reply from Luv Cars
Hi Eryn, thank you for taking the time to leave us a review. We are happy to hear that you had such a positive experience with our customer service team and that we could take you through the process quick and easy. We hope you enjoy your new vehicle.
If you or any family members or friends…
If you or any family members or friends looking to finance a car Look no further use luv cars they are very reliable professional and guide you through step by step you can even drive away the car same day
3 July 2026
Reply from Luv Cars
Hi Mohammed, thank you for taking the time to leave us a review. We really appreciate the detailed feedback. We appreciate any recommendation of us for the future. Enjoy your vehicle.
This was such a easy process
This was such a easy process, Niamh was so nice and helped me every step of the way. They make looking for a car a easy process from start to finish. I definitely would use again.
2 July 2026
Reply from Luv Cars
Hi, thank you for your kind feedback on Niamh. We are proud to hear that she made your experience with us such a positive one, and we will ensure she is commended for her excellent service. We hope you think of us again if you or anyone you know needs a new car in future.
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