NO CUSTOMER SERVICE…….. I placed an order on 12/1 with this company and have yet to receive a notice of item shipped/tracking info. I surely felt I would have my order by Christmas for gifts! I can... See more
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Item arrived damaged couldn't be used . Behind with delivery date aswell and poor customer service had taken photos if the item damaged with the box it came in and your receipt for proof the item was... See more
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I ordered 2 pairs for £30ish in march and it didn’t arrive then I complained that nothing had arrived all of a sudden one pair arrived cheap looking silver earrings! I complained again now I’ve to sen... See more
Customer service nonexistent. I’ve sent 5 emails asking for returns address something so simple but yet to get a response. I can’t find phone number on the website. I would of left 5 star review if it... See more
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Company details
About Luvero
Written by the company
PROVOKE YOUR SENSES
Explore your fantasies and redefine the meaning of pleasure with sex toys, lingerie and bondage. With thousands of treats ready and waiting to play, discover pleasure-promising lines for all tastes, kinks and preferences at https://luvero.co.uk
About Luvero
Information written by the company
About Luvero
Luvero is an adult retailer founded back in 2019 straight out of the founders home office in North Wales. Today, we are now are proud to make a fun, fulfilling sex life available to everyone. We ship orders in discreet, boring brown boxes direct from our warehouses in the UK, straight to your door. We’re known for our wide variety of sex toys, vibrators, cock rings, lubricants, sex essentials and more. We give you access to affordable sex toys, but also stock luxury vibrators and many leading adult brands including Lelo, Jimmy Jane and Fleshlight. Our range of strokers and masturbators for him has made us a leader in men’s pleasure, while our bullets, clitoral vibes, and rabbits have made us a front-runner in pleasure products for her, too. Luvero is now the best place to buy sex toys online Cheap and luxury sex toys available online with fast delivery and backed by 12 months guarantee and excellent customer service is exactly our ethos. Our sex toy selection has also grown in leaps and bounds since we began all those years ago. We’re always adding brand new toys and essentials, and our excellent relationships with local and international brands mean that you can usually find sex toys and products right here before they’re released anywhere else. We’ve also struck up exclusive deals with luxury brands, giving our customers first access to fantastic new sex toys at incredible prices. You’ll find favourites like Doc Johnson, Big Teas Toys, Colt, Rocks Off, Tenga and more. Luvero is always evolving Our brand new sex toys celebrate advances in modern technology while our passionate team has grown. Our growth means that we can stock even more toys and brands at even better prices for even faster delivery, and we’re aiming to enhance our product selection and customer service, even more, every year. What makes Luvero different?- We stock over 6000 products from brands across the world.
- Fair and consistent pricing, no flash sales, every week!
- Forces, NHS and Student discount.
- We deliver to customers 7 days a week worldwide.
- We have a 30 day returns policy and a 1 year product guarantee.
- Flexible payment options including buy now pay later options from Clearpay, Klarna and PayPal Credit.
- All our parcels are tracked as standard, and if you place an order before 2pm it’ll be dispatched the same day.
- We offer free delivery on all orders to mainland UK addresses.
- Our team are on hand to help, no matter how small the query almost 24/7, contact us via the website or social media.
- Don’t just take our word for it, our customers rate us excellent, find us on Trustpilot.
Contact info
Unit 10 Edison Court Ellice Way, Wrexham Technology Park, LL13 7YT, Wrexham Technology Park, United Kingdom
- 03301334346
- customercare@luvero.co.uk
- luvero.co.uk
1.8
Poor
65 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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The doxy wand is the best toy I have…
The doxy wand is the best toy I have ever bought
5 September 2022
Reply from Luvero
Thanks for the review Rosemary, we appreciate it!
Horrible service
Horrible service, received broken item, sent it back, no refund, no replies. Been emailing customer service for a few months now, no response.
2 September 2022
Reply from Luvero
Hello Eva,
We have not recieved any response from you to our emails dated 28th July, 1st August, 3rd August and 4th September. We asked you to confirm the fault because we had inserted batteries and the toy worked fine. If we do not hear from you by 20th October we will destroy the product.
Please check your spam folder for our emails.
Many thanks
Adam
VERY QUICK DELIVERY VERY CHEAP PRICES…
VERY QUICK DELIVERY VERY CHEAP PRICES GREAT PRODUCTS AND A VERY GOOD CUSTOMER SERVICE
30 July 2022
Reply from Luvero
Thanks for the review Peter, we appreciate it!
Customer service nonexistent
Customer service nonexistent. I’ve sent 5 emails asking for returns address something so simple but yet to get a response. I can’t find phone number on the website. I would of left 5 star review if it wasn’t for this case as everything else was all good.
29 June 2022
Reply from Luvero
Thanks for the review Matt, we appreciate it and we are glad you found the returns form in the end and were able to return your items for a refund.
Amazing products fast discreet delivery
17 June 2022
Reply from Luvero
Thanks for the review Lee, we appreciate it!
Reply from Luvero
Thanks for the review Cinthia, we appreciate it!
Great product and service excellent
27 May 2022
Reply from Luvero
Thanks for the review David, we appreciate it!
Both rings were too small to get on :-(
Both rings were too small to get on :-(
I have been asked if I could edit my review as Adam was sure they didn't deserve a negative review, unfortunately it won't allow me to give zero stars!!
9 May 2022
Reply from Luvero
Hi Steve,
Thanks for your review, I’m sorry to hear your rings didn’t fit. Did you check the sizing of the product before ordering? Next time we would recommend you measure and compare the sizes before ordering, we're not sure we deserve the negative service review, unfortunately we can’t offer a return for hygiene reasons but we hope you find the right size in the future.
Please think what your unfair review can do to small businesses relying on reviews for the right reasons.
Thanks
Adam
Can't see how they could have done it any better
They cancelled my order when I realised I placed a wrong one, and they returned the money immediately.
The corect order was also delivered almost overnight. I will order from them again with joy, and confidence.
3 March 2022
Reply from Luvero
Thanks for the review B, we appreciate it!
I did nit receive my delivery but still…
I did nit receive my delivery but still had to pay no way of saying and now losing out on money
17 February 2022
Reply from Luvero
Hi Gav, we can see your order was delivered and signed for on 03/02/2022. You can track your order and review the signature in your online account.
Thanks
Adam
Great wee shaver
Great wee shaver, this is my second one, I love it so was delighted when I managed to find it on here again
1 February 2022
Reply from Luvero
Thanks for the review Janis, we appreciate it!
Item arrived damaged couldn't be used …
Item arrived damaged couldn't be used . Behind with delivery date aswell and poor customer service had taken photos if the item damaged with the box it came in and your receipt for proof the item was from you. and proof the item was damaged . If you want better customer service shop else where
9 January 2022
Reply from Luvero
Hi Scott,
I'm sorry you received a defective product, unfortunately a small percentage of defective products do slip through the nets and we report all such products to our suppliers.
For the record, we have offered to refund or replace your product as long as you follow our returns policy. Unfortunately you've thrown the item away before reviewing our policy or contacting us so we're unable to support your return.
We understand this has frustrated you and we're saddened to read your emails threatening us with a negative review if we didn't refund you without returning the item.
As we stated via email we cannot simply offer a refund because you've said it's damaged without physical proof it actually was.
I hope you understand this is fair.
If you do happen to come across the defective item, our product guarantee covers you for 12 months, feel free to raise the return and we'll happily exchange or refund - depending on the timeframe.
All the best
Reply from Luvero
Thanks for the review Sheena, we appreciate it! Remember to check the sizes on our product pages to give you an indication of the size.
I still haven’t received my package…
I still haven’t received my package that I ordered nearly 2 weeks ago, please can you look into this.
13 December 2021
Reply from Luvero
Hi Claire,
As discussed via email, the separate delivery address you entered was incorrect and Hermes did try to contact you. We have since refunded you and are awaiting Hermes to return the order to us.
All the best
Becaise i dont recived my order and you…
Becaise i dont recived my order and you dont answer to tha emails. Never i well order frome you
16 November 2021
Reply from Luvero
Hello Gabriela,
I'm sorry you have felt the urge to leave a negative review after we have been communicating via email and there hasn't been any issues raised to us directly.
As per our email conversations, your order was due to be delivered on the 10th November by DPD but you requested them to move the delivery to the 11th November. DPD then attempted to deliver on the 11th but you weren't in. You then contacted DPD and asked them to return the parcel to sender which they did, we received it back on the 17th November and refunded you shortly after.
Many thanks,
Adam
well i bought a squirting vibraiter…
well i bought a squirting vibraiter from you as a present for a friend with delivery spent over £100 the water canister part of the vibraitor does not seem to sepperate from the body and the manufacturing quality rubbish
17 September 2021
Reply from Luvero
Hi Andrew,
I'm sorry to hear the product you purchased from us is not what you expected. We would like the opportunity to put this right for you, can you please contact our customer care team at customercare@luvero.co.uk.
We will do everything we can to resolve any product issues a customer has and we work closely with all our suppliers to resolve any that we are notified about.
Since this is the service review section about Luvero, I trust the service you received from us was excellent and your order arrived on time.
Many thanks
Adam
Reply from Luvero
Thanks for the review Kharris, we appreciate it!
Just got it today and it has come in…
Just got it today and it has come in the post broken
10 September 2021
Reply from Luvero
Hi Kieron,
As discussed via email we have requested the item to be returned to us following our returns policy, this has not happened yet so we're unable to help you right now. As soon as you've returned the product we can go ahead and get it replaced for you.
We will do everything we can to resolve any product issues a customer has and we work closely with all our suppliers to resolve any that we are notified about.
Since this is the service review section about Luvero, I trust the service you received from us was excellent and your order arrived on time.
Many thanks
Adam
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