Luxair Reviews 

We were scheduled to fly Luxair on 04 July 2025 from Krakow to Luxembourg. Despite completing mobile check‑in and receiving boarding passes the day before, the passes disappeared today—replaced by a message saying they couldn’t be generated and to go to the check‑in counter. By the time we arrived, the counter was closed and we missed our flight entirely. We ended up booking new flights and lost a full day during which we had planned afternoon activities. This was due to a system/app failure outside our control. We expect better reliability and customer service from Luxair.

I’m at City London and once again the flight is late
The same at Barcelona Varna
This is now 12 flights in a row
Only once has there been an apology from the cockpit
I agree with other reviewers they favour the locals but hey so does the country
Use Ryanair to stanstead and get the express you will be in London sooner

Someone named Ricardo helped me at the Lux Air counter in Luxembourg. He was very efficient and so kind! I never write reviews but he deserves it! He offered to check in my carry on which was a bonus. This was for flight KL1714 bound for Amsterdam and final
Destination Bali on 16th June. Thank you , Ricardo!

Flex few times from LCY to LUX and vice versa, 80% of the time they are late, and in terms of legroom it is one of the worst airlines I've ever experienced.

I fly 3 to 4 times a year from Luxembourg to Rome. The flight is always late from a minimum of 40 minutes to up to 2 hours and and half. Always with the same excuse 'late arrival of the plane'. This story is going on from at least before the Covid period. 80% of their flights are delayed, they must be one of the worst airline in Europe for on-time!

Not my review but I thought this might be helpful. Reason I wont be using them ever. There's a video review on YouTube from Josh Cahill (I was KICKED OUT of the LUXAIR Lounge by RUDE Staff!) And they told him they will sue him if he gives bad review they try to silence bad reviews apparently.

I bought a ticket for a flight 9 months in advance (ref. booking KRRO8D) . I realised the next day a mistake in my date selection. I called Luxair and spoke with a nice person who confirmed that my cancellation would be free of charge.

I bought a new ticket with one-day difference (still 9 months in advance).

The next day, I was reimbursed for a small fraction of my original ticket! Therefore, Luxair kept my money and does not want to reimburse me although they can clearly see that I bought a new ticket for the day before.

I called them again and they claim they will analyse my case and call me back. No news for several days since this last call.

They don't seem to care much for their customers!

Treating customers that bad is not acceptable for such a company!

UPDATE: I finally received the reimbursement from Luxair, thank you for that. I upgrade my note from 2 starts to 4 stars. The 5th star would have been granted should there be a communication from you to let me know ;-) I discovered the reimbursement on my credit card ;-)

Waiting at the gate for boarding, they informed us about a 10-min delay due to a technical problem (a faulty lamp in the cockpit). The delay was then extended for another 20 minutes and then for another 2 hours. Having waisted a few precious hours, the flight was finally cancelled. We had to return to the check-in counter where we had to queue for a long time (about 1 hour in my case). We were told they could not help (the lady at my counter was useless and completely unprofessional), but that we would receive an email with rerouting options. In my case, they offered me a new flight 2 days later. That was not acceptable to me due to previously made trip arrangements, so I started to look for a better option. I found and bought 2 new tickets for the outbound flight with Lufthansa the next morning for eur 817 (why was that not offered to me by Luxair?). After my return from the trip I filed an official claim for refund that I am entitled to. It was supposed to be settlled within 72 hours. After 8 days Luxair still has not replied even though I sent them additional 2 emails asking about my request status. My advice: try to avoid Luxair if possible!

Dynamic pricing very aggressive

Had to pay 75Eur for a hand luggage that didn't fit their testing station even though it has the announced dimensions and I still had luggage allowance for free.
Even worse was seeing people 5 places behind not having to do so because the airplane was full so all got to dispatch for free, and also to see people that boarded earlier having much larger luggage as carry on. And very rude personnel on the gate.

Josh Cahill on youtube showed how rude they are. Also trying to do a SLAP lawsuit... What jokers!
NEVER USE THIS COMPANY THEY ARE WORST EVER.

Flight to Luxembourg from London City cancelled at City Airport on virtually no notice, no sensible alternative given, no reasons given. Dreadful service and those on the cancelled flight were clear that this was a regular occurrenc.

Everything with Luxair is great except the fact that the flights to Bucharest and back are always late. Note that the chicken on the aircraft made me sick and I know it was the food on the airplane because I only have one meal a day. The rest is fine.

This is a shameful company, lost my flight on a direct flight from Madrid to Luxembourg, they are useless at finding it, people at Lux airport are rude and provide cero assistance, over the phone same story, no one takes any responsibility nor offer any help, disgrace of an airline

DON’T FLY THIS AIRLINE!!!! The service is terrible and been waiting for a refund for over year?! BEWARE!!!!

Refuses to compensate cancelled flight due to plane engine problems in last minute . Customer service (grown up men) via phone asks to shut up and not call anymore - Not giving information how to handle this situation, who else I should contact if I do not agree with denied compensation.

Was denied boarding because I forgot my passport trying to get home to Copenhagen. Didn’t show passport when flying down there and boarding in CPH. I was trying to get out of Luxembourg, so what’s the point. Had drivers license, medical identification. I think the gate operators just had their sadistic moment. So I had to leave the airport. There was no help from Luxair, just basically a f… off.

I have been flying with Luxair years and I am frequent traveler. Terrible! They cancel often flight from London to Luxembourg and the rebooking is done unfairly (employee of BIL before the frequent flyers for instance). Customer service ZERO! Arrogant, unpolite, sarcastic Terrible Avoid to fly Luxair

Chris was a punctual, pleasant and chatty delivery driver. The extractor was Well-packed and as described.

We are yet to install the item.

Luxair cancelled my 7am outbound flight at 9pm the night before, forcing me to rapidly alter my plans and adjust my schedule. My return flight is now delayed.

Their lack of reliability, and poor communication has become very costly for me. I will not be using them again.