Luxair is the airline with which I have experienced the most delays by far. Flight after flight, being late seems to be the norm rather than the exception. What is even more frustrating is the pr... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Probably one of worst airport in Europe. Limited number of checkin counter, only 4 screening lane for security (and security staff worse than TSA, aggressive and rude even with elder people and babies... See more
We were scheduled to fly Luxair on 04 July 2025 from Krakow to Luxembourg. Despite completing mobile check‑in and receiving boarding passes the day before, the passes disappeared today—replaced by a m... See more
Was denied boarding because I forgot my passport trying to get home to Copenhagen. Didn’t show passport when flying down there and boarding in CPH. I was trying to get out of Luxembourg, so what’s the... See more
Company details
Information provided by various external sources
Luxair Luxembourg Airlines is a modern and efficient airline which connects Luxembourg and Saarbrücken to the major European cities and business centers.
Contact info
Sandweiler, Luxembourg
- luxair.lu
1.9
Poor
339 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Worst customer service on the planet
The worst customer service I have encountered in my 50 years! Avoid at all costs.
22 October 2020
Unprompted review
Best airline in europe for me as we…
Best airline in europe for me as we still get a service on board and bags are still included in the rate.No issue in case of a delay as it happen to me 1 time and i get the compensation after my complain.5 star for me
13 September 2020
Unprompted review
It is a safe and easy airline
It is a safe and easy airline. But if you hate when drunken Tourists are there and crying babies or you are German don't go with it.
Germans seems to don't like it. BTW I'm not German. I think for Europe it is a safe but easy airline. For Elite people I think it is not too lux but this is because Luxembourg is a small country. I think for a small country it is good. :)
23 April 2020
Unprompted review
Extremely poor customer service
I like flying Luxair. It’s most likely the best airline in Europe. Having said that, their customer service sucks. I’ve written to them numerous times about various subjects. Contact is only possible via their Internet page. Most of the time there is no reply and the few times I received a reply it was “We are extremely busy, will get back to you as soon as possible”. But they never revert. I’m offering Luxair to review their customer service and procedures. It’s needed ......
10 February 2020
Unprompted review
really bad customer service
The bad review is for the customer service which is so bad it's ridiculous.
I live in Luxembourg and work as a travel manager in a company and book many flights with this airline as we dont have much choice.
The flights and attendants on the flights are generally ok but the customer service behind is basically useless.
Specific requests are done only via their contact page and refunds take ages. When you try to reply to their email, it might take 1-2 weeks before receiving a reply, even more sometimes.
On top of this, over a month ago I requested a corporate account for the company I work for and never received a reply.
14 October 2019
Unprompted review
Best Airline in Europe
Best Airline in Europe! Very good customer service and its unbelievable 23 kg free baggage. Thank you Luxair! See you soon again
14 August 2019
Unprompted review
Choose another airline don't be late
Do not take this flight if you have an appointment i can confidently say that 1 time out of 3 you will be late. You do not trust me check airlinequality reviews.
16 June 2019
Unprompted review
Expensive trip too bad.
24 January 2019
Unprompted review
A Standard 0 Star for Unprofessional…
A Standard 0 Star for Unprofessional and Shabby Customer Service
This is Extremely Shabby Customer Service, No regard to peoples baggage. They lost my baggage on a simple direct flight to London and for over 3 days and still no sign of it ............. i must say for the baggage centre to take a break from 10am to 3pm is an absolute disgrace........
There has been no customer care on what next to do for lost baggages ( by them ) ................This has absolutely destroyed my time and i trust them to always repeat the same shabby , unprofessional customer service
14 August 2018
Unprompted review
A company always in delay
This company offers expensive tickets including 40mins delays without exception.
9 February 2018
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.