Despite being vastly different time zones, response time was incredibly fast. Shipping was really quick as well once shipped and I had no issues with customs. Bag is exactly as described with all orig... See more
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Review summary
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What people talk about most
Reviews shaping this summary
This is my 3rd bag. I bought from Luxbags. Outstanding quality and the details are 100 % perfect. Jiaxin responds really fast, no matter if you have questions to the bag or need support. Her knowledg... See more
Found exactly the bag I was looking for! Accurate description of bag condition, great photos to show it, and it shipped quickly and looked better than exacted. Jiaxin was very responsive and accommoda... See more
Jiaxin was very kind and patient with me while trying to source my bag. She sent me pictures, videos and was upfront about the condition and worked with me on a great price. Be prepared for packaging... See more
Company details
Written by the company
Luxbags is a Hong Kong- and France-registered purveyor of authentic pre-owned designer handbags and accessories. Luxury fashion is aspirational, yet often remains out of reach. Waiting lists at fashion stores, limited editions, prohibitive pricing, and a second-hand market plagued by counterfeits and snobbish or indifferent customer service can frustrate your aspirations. At Luxbags, we aim to be different: we believe that luxury should be shared, not hoarded. Our vision is to empower, not to gatekeep. We offer a sustainable and accessible pathway to iconic handbags, minimising environmental impact while maximising style. Our mission is to provide exceptional value on authentic pre-loved designer pieces and deliver unparalleled customer service, becoming your trusted destination for pre-loved luxury. We curate a collection of inspiring pre-loved treasures that empower you to own your dream bag and fulfil your aspirations in fashion and beyond. We also engage professional cleaning and restoration services to give our bags a makeover before they go to their next owners. We believe that these bags all deserve a second chance at being cherished by a new owner, and we invite you to join us on this journey of extending the lifespan of our favourite bags. As a business that is committed to promoting sustainability, we are always seeking new ways of reducing our environmental impact. By providing a space for stylish and sustainable fashion, we hope to inspire others to embrace the second-hand luxury movement and contribute to a more socially and environmentally sustainable future.
Contact info
Hong Kong
- jiaxin@luxbags.fr
- luxbags.fr
4.8
Excellent
122 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Great shopping experience!
29 October 2025
Quickly respond to questions
Quickly respond to questions. Updated me
me with shipping and delivery. Fedex delivery won’t release package to my 17 year old son while im on facetime that is the only part I did not like.
17 October 2025
Amazing
Amazing! Chat support was great for any questions before purchase, and item arrived in the described condition, well-packaged!
23 October 2025
The bag arrived in perfect condition
The bag arrived in perfect condition, just as described.
Excellent communication and quick response
and super fast shipping! I’m very happy with my purchase.
21 October 2025
Great!
Prompt responses, fair negotiation, quick shipping. Wish the purchase came with a dust bag and/or box, but that's okay. Condition was just as described. Super happy with my purchase!
20 October 2025
Unprompted review
They are so helpful & professional
They are so helpful & professional, quick response & delivery. the Hermes Kelly is in excellent condition as described, & very helpful when at the end I’ve asked for exchange as the colour is not what I wanted. Definitely will purchase again from them & highly recommended this seller.
2 October 2025
Very responsive
Very responsive, quick delivery to another country, and my wife is ecstatic.
17 September 2025
Wonderful communication and Customer…
Wonderful communication and Customer Service! Very happy transaction.
6 September 2025
Bag is great, just as hoped
Well, the website was good, and the quality of my bag is excellent just as described. But it does smell like cigarettes and the shipping was slow, but that is prob normal for Hong Kong - California.
24 August 2025
Seller was AMAZING
Seller was so kind and flexible. Communication was also amazing 10/10 would buy again!!
8 May 2025
Excellent experience
Experience was great from the original customer service responses to delivery. Bag in great condition.
30 July 2025
Birkin 35 - a seamless process
Jiaxin is so communicative, patient, and responsive during the entire process. She chatted with me, sent videos, answered questions, and was even proactive in checking on tracking info post-shipping. As a small business owner myself, I value her commitment to providing a great experience for clients. I purchased an Hermes Birkin 35 and couldn’t be happier with the condition it came in—better than expected. Excited to work with her in the future! Thanks Jiaxin!
15 July 2025
Communication was excellent
Communication was excellent. They are open to questions and queries and responded quickly. Love my purchase!!
17 July 2025
Jiaxin is amazing
Jiaxin is amazing, I love my vintage Dior saddle bag so much I made an unboxing video on my TikTok. Shipping was great, she was so responsive and nice and even gave me a good discount. Thank you queen
15 July 2025
Very happy with my experience
Very happy with my experience. Bag is gorgeous arrived as described. Shipping was seamless and timely.
8 July 2025
Love
Love. Well packaged and protected through transit. Came with a certificate of authenticity.
10 July 2025
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