Luxbags by Jiaxin Reviews 

122
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 45 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional product quality, noting that luxury items arrive looking even better than expected and match all provided descriptions perfectly. Consumers are also deeply impressed by the prompt delivery times, reliable tracking, and the professional, helpful attitude of the staff during all communications. However, some people mentioned minor issues regarding the packaging of their items, feeling that expensive luxury pieces could have been packed much more carefully. A few consumers also noted unexpected delivery charges, international import fees, or carrier restrictions that caught them completely off guard upon final arrival.

What people talk about most

Product

Consumers find product satisfaction to be high, frequently highlighting that items arrive in excellent... See more

Delivery service

Clients share positive opinions on delivery service, noting that orders arrive very quickly and are packed... See more

Staff

Customers had positive experiences with staff, frequently highlighting fast responses, helpful support, and... See more

Response time

People report positive experiences with response time, frequently highlighting prompt answers to questions,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Despite being vastly different time zones, response time was incredibly fast. Shipping was really quick as well once shipped and I had no issues with customs. Bag is exactly as described with all orig... See more

Rated 5 out of 5 stars

This is my 3rd bag. I bought from Luxbags. Outstanding quality and the details are 100 % perfect. Jiaxin responds really fast, no matter if you have questions to the bag or need support. Her knowledg... See more

Rated 5 out of 5 stars

Found exactly the bag I was looking for! Accurate description of bag condition, great photos to show it, and it shipped quickly and looked better than exacted. Jiaxin was very responsive and accommoda... See more

Rated 5 out of 5 stars

Jiaxin was very kind and patient with me while trying to source my bag. She sent me pictures, videos and was upfront about the condition and worked with me on a great price. Be prepared for packaging... See more


Company details

  1. Handbags Shop

Written by the company

Luxbags is a Hong Kong- and France-registered purveyor of authentic pre-owned designer handbags and accessories. Luxury fashion is aspirational, yet often remains out of reach. Waiting lists at fashion stores, limited editions, prohibitive pricing, and a second-hand market plagued by counterfeits and snobbish or indifferent customer service can frustrate your aspirations. At Luxbags, we aim to be different: we believe that luxury should be shared, not hoarded. Our vision is to empower, not to gatekeep. We offer a sustainable and accessible pathway to iconic handbags, minimising environmental impact while maximising style. Our mission is to provide exceptional value on authentic pre-loved designer pieces and deliver unparalleled customer service, becoming your trusted destination for pre-loved luxury. We curate a collection of inspiring pre-loved treasures that empower you to own your dream bag and fulfil your aspirations in fashion and beyond. We also engage professional cleaning and restoration services to give our bags a makeover before they go to their next owners. We believe that these bags all deserve a second chance at being cherished by a new owner, and we invite you to join us on this journey of extending the lifespan of our favourite bags. As a business that is committed to promoting sustainability, we are always seeking new ways of reducing our environmental impact. By providing a space for stylish and sustainable fashion, we hope to inspire others to embrace the second-hand luxury movement and contribute to a more socially and environmentally sustainable future.


Contact info

4.8

Excellent

TrustScore 5 out of 5

122 reviews

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Asks customers to review

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Replied to 100% of negative reviews

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4.8

All reviews

(122)

41 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great experience!

Wonderful buying experience! I scored a great deal on a rare vintage Dior Lizard Green Corset bag in great condition. Upon arrival, I noticed a small tear on the bottom of the bag, which wasn’t noted in the listing, only a stain in that area was mentioned. That said, the flaw is minor and doesn’t take away from the overall value, condition, or rarity of the piece. I’m very happy with my purchase and would definitely consider buying again in the future.

22 June 2025
Rated 5 out of 5 stars

Very responsive

Very responsive. I reached out with specific request, was assisted very quickly. The lady found a bag that I was looking for and it was delivered to me even earlier than expected.

12 May 2025
Rated 5 out of 5 stars

Second purchase from Luxbags

Second purchase from Luxbags! Really love the personable communication. Just a caution tho if you are purchasing from the US to monitor the tariffs rates as it is ever changing. I did get a hefty duties, but, that is to no fault of Luxbags.

8 May 2025
Rated 5 out of 5 stars

Great vintage purchase

Bag came wrapped with care. It was in excellent condition. Very pleased with the site in general. Will likely order from here again.

7 May 2025
Rated 5 out of 5 stars

Bottega Veneta Hobo

I am so thrilled I came across this website to begin with. The selection of bags is outstanding. My purchase was easy, I was updated with tracking information, and the bag arrived quickly and in perfect condition. I love my new Bottega Veneta Hobo bag and have already recommended this website to others!

28 April 2025
Rated 5 out of 5 stars

Another beautiful handbag

This is customer service at its finest. I received my authentic Bottega lightening fast and in perfect condition, just as described. I am truly a customer for life!

23 April 2025
Rated 5 out of 5 stars

Perfect Prada

Fast delivery, great expertise and nice communication - what else can we hope for? The bag itself is almost new. I will come back for a Chanel in due time.

20 March 2025
Rated 5 out of 5 stars

the saler is amazing the bag looks brand new

the saler is amazing the only thing is she forgot to ask ups to require a signature and i live in a building where alot of package get stolen and she didnt do it but i got my purse so its all good she was patient and cooperative with me and was prompt with my questiin and research the duty fees were really cheap to so she did a really good job on that as well and the bag looks brand new im very happy and would refer this website to ll my loved ones without hesitation im located in canada and the deliver only took a few days

6 March 2025
Rated 5 out of 5 stars

The store offers a stunning collection

The store offers a stunning collection, and although I couldn’t receive my bag due to some customs issues, my overall experience was excellent. Communication was seamless, and the refund process was impressively quick. I look forward to purchasing more bags from you in the future!

19 January 2025
Rated 3 out of 5 stars

Good condition bag, different color

The bag arrived in good condition, however the colour and size were not what I had expected. I ordered a Dark Brown bag and received something more Dark Purple. Be careful since their return policy is not actually 14 days, it’s 3 days from delivery!

27 December 2024
Rated 5 out of 5 stars

Just Fabulous!!

This is my third purchase from Luxbags and once again they did not disappoint!! My item arrived so quickly and in even better condition than I expected! Gorgeous bag!! Jiaxin was super helpful, patiently answering all my questions and making the entire process hassle free and enjoyable! Many thanks

19 December 2024
Rated 5 out of 5 stars

Very happy with my purchase

Bag in excellent condition as described. Jiaxin is very responsive. The whole purchase experience was really good from agreeing on price, choosing preferred shipment and fast delivery.

11 November 2024

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