Luxe Cheshire Reviews 

382
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 40 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of items, noting they are exactly as described and often in pristine condition. The team is frequently highlighted for being extremely helpful, knowledgeable, and providing excellent communication. Many people appreciate the fast and well-packaged delivery, with items often arriving promptly or even next day. Consumers consistently describe their overall experience as exceptional, finding the purchasing process easy and expressing high satisfaction with their luxury items. Many would confidently recommend the company and plan to make future purchases.

What people talk about most

Product

Reviewers mention positive feedback about product quality, with many describing items as pristine,... See more

Quality

Clients share positive opinions on quality, consistently describing items as top-quality, pristine, and... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently highlighting excellent and... See more

Staff

Customers had positive experiences with staff, consistently praising the team as amazing, helpful, and... See more

User experience

People report positive experiences with the user experience, with many describing it as perfect from start to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Bought a beautiful Chanel tote shopper for my wife’s birthday along with some Hermes boots. Both items were as advertised and the luxe Cheshire team were really helpful answering my questions. Well pa... See more

Rated 5 out of 5 stars

I made my first purchase with Luxe Cheshire and I would definitely recommend and I will definitely be buying from them again. The bag was an excellent price and was sent out really quickly. It was r... See more

Rated 5 out of 5 stars

Excellent customer service couldn’t do enough to help when I went to collect my purchases. Items are top quality and as described very pleased with everything

Rated 5 out of 5 stars

I have never shopped with Luxe so although I loved the bag I was unsure if I should make the purchase. I was able to speak with them directly and request further detailed information about the bag. Th... See more


Company details

Written by the company

We are a trusted online consignment store, specialising in authentic, pre-loved designer bags, shoes, clothing, and accessories. Alongside our e-commerce platform, we welcome clients to our private showroom in the UK, and are delighted to now also serve our growing community in Dubai, where we offer a personalised concierge service. At Luxe, our mission is to provide an exceptional experience for both buyers and sellers. Every purchase through us supports a more ethical and sustainable fashion future where timeless luxury finds a second life.


Contact info

4.9

Excellent

TrustScore 5 out of 5

382 reviews

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4.9

All reviews

(382)

39 reviews in the last 12 months

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Rated 5 out of 5 stars

Luxe Cheshire

I am super happy with the buying and selling process from Luxe Cheshire! I sold my chanel bag through them and sold extremely quickly with payment received at the end of that week!

I have also purchased from Luxe Cheshire and super happy with the bag received, it's beautiful! The comminication is excellent, always responsing back to my queries quickly and keeping me up to date. Will definitely be using them again to buy and sell 🥰 Thank you ladies!

15 December 2022
Unprompted review
Luxe Cheshire logo

Reply from Luxe Cheshire

We’re so happy that you not only sold your beautiful Chanel bag but managed to purchase a bag that you wanted too!

Rated 5 out of 5 stars

Wonderful service & products

Couldn’t recommend Luxe Cheshire enough. I have received my first purchase from them this week and I couldn’t be happier. My Chanel bag is exactly as described/photographed, in immaculate condition and the box even came wrapped with a bow which was lovely. All communication was smooth and any queries were responded to immediately. Will definitely be buying from them again in the future. Thanks again girls x

14 December 2022
Unprompted review
Luxe Cheshire logo

Reply from Luxe Cheshire

We’re so happy for you, enjoy your beautiful Chanel bag.

Rated 5 out of 5 stars

Excellent website and great service

Excellent website and great service. Rebeka and her team were very responsive and super to deal with.

1 December 2022
Luxe Cheshire logo

Reply from Luxe Cheshire

We’re happy that you enjoyed our service, we look forward to hearing from you in the future.

Rated 5 out of 5 stars

The girls were all really friendly very…

The girls were all really friendly very professional I was kept up to date all the time very happy with them selling my bag on behalf of me would definitely recommend and use again 🫶

2 December 2022
Unprompted review
Luxe Cheshire logo

Reply from Luxe Cheshire

Thanks Amanda we're so glad your beautiful bag sold so quickly.

Rated 5 out of 5 stars

Quick delivery.Nice and neat…

Quick delivery.Nice and neat packaging.Personal thank you note attached.
Keep up good work

21 November 2022
Luxe Cheshire logo

Reply from Luxe Cheshire

Thank you Kristine, we feel the personal touch makes all the difference, enjoy your beautiful purchase.

Rated 5 out of 5 stars

Excellent

Excellent
Thank you

24 November 2022
Luxe Cheshire logo

Reply from Luxe Cheshire

You're very welcome, thank you for supporting sustainability.

Rated 5 out of 5 stars

First Chanel bag

Just received my first Chanel bag after great communication and service. I love it and would recommend Luxe to my friends 💓

28 November 2022
Unprompted review
Luxe Cheshire logo

Reply from Luxe Cheshire

We are so happy for you Alexandra, enjoy your beautiful pre-loved Chanel bag.

Rated 5 out of 5 stars

First time buyer…Will definitely be back

Received my first purchase and it was just perfect! Exactly as described and quick delivery. Already looking forward to making another purchase. Would definitely recommend x

23 November 2022
Unprompted review
Luxe Cheshire logo

Reply from Luxe Cheshire

Thank you, we look forward to you shopping with us again.

Rated 5 out of 5 stars

Great people and highly recommended

Recently purchased a Rolex watch from Luxe Cheshire and I found them fantastic people to deal with. They have great product knowledge and found it a pleasant experience buying from Rebekah.

29 October 2022
Luxe Cheshire logo

Reply from Luxe Cheshire

Hi Gio, Thank you for visiting us at our Cheshire showroom, we hope your partner enjoys her beautiful watch.

Rated 5 out of 5 stars

Love My Bag! ! have just made my first purchase from…

I have just made my first purchase from Luxe Cheshire and I am delighted! My LV bag arrived this morning and it is exactly as described. The transaction was smooth, very friendly and helpful. My WhatsApp messages were answered in minutes too. All went without a hitch- swift delivery and my bag was so carefully and prettily wrapped with a ribbon on top! I can highly recommend Luxe Cheshire and I wouldn’t hesitate to buy from them again. Thank you again! 😘

14 November 2022
Unprompted review
Luxe Cheshire logo

Reply from Luxe Cheshire

We are so happy that you love your pre-loved Louis Vuitton bag, we feel the personal touches add to your experience when shopping with us. We look forward to you shopping with us again.

Rated 5 out of 5 stars

Stunning shoes and bracelet

Stunning shoes and bracelet, I always use this company for keepsakes. Advice for buying Alexander Mcqueen trainers size up I only got a size 5 EU 38 because that's all that was being sold. Thank god I did because a size 4 ( my normal size would have been too small). The 5's fit like a glove

27 October 2022
Luxe Cheshire logo

Reply from Luxe Cheshire

Hi Grace, that's very true, we recomend where possible on shoes whether to size up or down. We thank you for shopping sustainably and look forward to you shopping with us again.

Rated 5 out of 5 stars

Luxe - Perfect for pre lover high end products

I came across Luxe on Instagram by Rachel Lugo and decided to follow. I immediately fell in love with 2 bags 🙈 but had a number of questions. They were responsive for my requests of information and I ended up buying both. I picked up the bags as local to north west and was greeted by Georgina who was lovely. My bags are spot on to the description they said and will be buying again soon.

24 October 2022
Luxe Cheshire logo

Reply from Luxe Cheshire

Denise we are so happy that you love your purchases so much, thank you for visiting us at our showroom in the heart of Cheshire. Georgina always welcomes everyone with a smile and we are looking forward to you visiting us again.

Rated 5 out of 5 stars

Really pleased With the lovely red…

Really pleased With the lovely red Jimmy Choo’s - great condition as described with box and original packaging. Arrived wrapped with a personal note and within 2 working days of ordering

24 October 2022
Luxe Cheshire logo

Reply from Luxe Cheshire

Clare, we are so happy that you love your shoes so much, they were so pretty and at such a great price for Jimmy Choo's! We look forward to you shopping with us again.

Rated 5 out of 5 stars

Excellent service

Excellent service. Ordered my Fendi boots and got them within a week. Very well packaged and the product was amazing, loved them. Excellent quality and exactly how the pictures were shown. Great communication too. I will definitely be ordering from these again

21 October 2022
Unprompted review
Luxe Cheshire logo

Reply from Luxe Cheshire

Kelly, we are so happy that you love your beautiful Fendi boots so much. We look forward to you shopping with us again.

Rated 5 out of 5 stars

Burberry gloves

The item I bought was as described. A beautiful barely worn pair of gloves. The shipping was fast and I am very pleased that Klarna is available. It means I can purchase again in the future

10 October 2022

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