Luxe Cheshire logo
Visit website

Luxe Cheshire Reviews 370

•
TrustScore 5 out of 5

4.9

Write a reviewVisit website
Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 40 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, knowledge, and friendly demeanor, making every interaction a pleasure. The quality of the products is frequently highlighted, with many people noting that items are exactly as described, often in perfect or like-new condition, and always authentic. The service provided is often described as first-class, efficient, and professional, with consumers appreciating the smooth purchasing and selling processes. Reviewers are particularly impressed with the quick and well-packaged delivery, as well as the excellent communication throughout their experience.

What people talk about most

Product

Customers consistently note positive experiences with product, highlighting the immaculate quality of items,... See more

Staff

People report positive experiences with staff, consistently praising the team as amazing, helpful, and... See more

Delivery service

Customers had positive experiences with delivery service. Many reviewers highlighted the speed of delivery,... See more

Service

Users describe positive interactions with service. Customers consistently praise the amazing, swift, and... See more

Quality

Consumers find quality to be positive. Many reviewers consistently praise the immaculate and excellent... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Bought a beautiful Chanel tote shopper for my wife’s birthday along with some Hermes boots. Both items were as advertised and the luxe Cheshire team were really helpful answering my questions. Well pa... See more

Rated 5 out of 5 stars

I made my first purchase with Luxe Cheshire and I would definitely recommend and I will definitely be buying from them again. The bag was an excellent price and was sent out really quickly. It was r... See more

Rated 5 out of 5 stars

Absolutely gorgeous ladies it was a total pleasure purchasing a bag from this store. I was reassured with all my questions answered professionally . I choose to collect my bag from their beautiful sto... See more

Rated 5 out of 5 stars

Would highly recommend Luxe Cheshire. The most fabulous experience. The lady which owns it is super lovely, very knowledgeable and the showroom is stunning. I will definitely be back and recomm... See more

Company details

Written by the company

Buy and sell authentic pre-loved designer items. We have a showroom based in Cheshire by appointment only.

Contact info

4.9

Excellent

TrustScore 5 out of 5

370 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Highly recommend Luxe Cheshire

Highly recommend Luxe Cheshire. First class service, answered all my enquiries right away. My bag was delivered on time and looks brand new. Absolutely love it. Definitely buy from them again

28 March 2025
Rated 5 out of 5 stars

Fab experience buying a Chanel Bag!

Fab experience buying a Chanel bag with Luxe Cheshire. The girls were very helpful before making my purchase answering any questions I had and the delivery was super fast with my beautiful new bag. Thanks girls!!

25 March 2025
Unprompted review
Rated 5 out of 5 stars

Delighted!!

Smooth transaction - absolutely no problems and delighted with my purchase!
Thanks so much - will use again. X

25 February 2025
Rated 5 out of 5 stars

5 star

Just purchased a Chanel mini Kelly and I couldn’t be happier.I would definitely buy from Luxe Cheshire again and definitely recommend them.Delivery was very quick too

21 February 2025
Unprompted review
Rated 5 out of 5 stars

Celjne jacket

Received my Celine jacket today which I only purchased on Monday evening. Service is amazing and the item is as described which I am very happy with. Cannot fault luxe Cheshire at all very happy customer

5 February 2025
Unprompted review
Rated 5 out of 5 stars

Great service

Great service! Very attentive to my many questions and the bag came as pictured with all authenticity card / receipt. Thank you luxe Cheshire!!

14 January 2025
Unprompted review
Rated 5 out of 5 stars

I purchased a bag from luxe Cheshire…

I purchased a bag from luxe Cheshire for the first time and I am absolutely delighted with my bag, it’s like new and so beautifully packaged, the service from the girls was amazing and they answered all my questions. Would highly recommend.

7 January 2025
Unprompted review
Rated 3 out of 5 stars

Luxe Cheshire offers decent service and…

Luxe Cheshire offers decent service and quality products, with some positive communication throughout the buying and selling process. The items I've purchased arrived in nice packaging and matched their descriptions. While selling on consignment was a new experience, it went smoothly. Overall, an average experience with room for improvement.

28 October 2024
Unprompted review
Luxe Cheshire logo

Reply from Luxe Cheshire

As we are unsure who you are as we’ve not sold for anyone with the name Arti? Presumably this is your Trustpilot name.
We’re sorry you felt it was only a three star review. In order for us to understand your review it would be beneficial if you can clarify what the room for improvement would be as you have said the experience went smoothly and it was good. Your feedback is appreciated, however you haven’t actually said what the reasons are for the three star review? The Luxe Team

Rated 5 out of 5 stars

100% satisfied

Ordered for the first time from Luxe Cheshire and everything went smoothly. The team was very responsive to my questions before and after I ordered and I am delighted with my purchase.

26 November 2024
Unprompted review
Rated 5 out of 5 stars

Fabulous personalised service

I have bought a couple of items now from Luxe Cheshire and I couldn't be more thrilled. Each time I have received a warm welcome and shown various options of items that I have liked. Their professional and honest opinion on style, look, leather type, use and wear was really appreciated. If you are looking for genuine, high end designer luxury items - this is the only place I would trust for that type of investment.

11 November 2024

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look