Luxe Cheshire Reviews 370

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 40 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, knowledge, and friendly demeanor, making every interaction a pleasure. The quality of the products is frequently highlighted, with many people noting that items are exactly as described, often in perfect or like-new condition, and always authentic. The service provided is often described as first-class, efficient, and professional, with consumers appreciating the smooth purchasing and selling processes. Reviewers are particularly impressed with the quick and well-packaged delivery, as well as the excellent communication throughout their experience.

What people talk about most

Product

Customers consistently note positive experiences with product, highlighting the immaculate quality of items,... See more

Staff

People report positive experiences with staff, consistently praising the team as amazing, helpful, and... See more

Delivery service

Customers had positive experiences with delivery service. Many reviewers highlighted the speed of delivery,... See more

Service

Users describe positive interactions with service. Customers consistently praise the amazing, swift, and... See more

Quality

Consumers find quality to be positive. Many reviewers consistently praise the immaculate and excellent... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Bought a beautiful Chanel tote shopper for my wife’s birthday along with some Hermes boots. Both items were as advertised and the luxe Cheshire team were really helpful answering my questions. Well pa... See more

Rated 5 out of 5 stars

I made my first purchase with Luxe Cheshire and I would definitely recommend and I will definitely be buying from them again. The bag was an excellent price and was sent out really quickly. It was r... See more

Rated 5 out of 5 stars

Absolutely gorgeous ladies it was a total pleasure purchasing a bag from this store. I was reassured with all my questions answered professionally . I choose to collect my bag from their beautiful sto... See more

Rated 5 out of 5 stars

Would highly recommend Luxe Cheshire. The most fabulous experience. The lady which owns it is super lovely, very knowledgeable and the showroom is stunning. I will definitely be back and recomm... See more


Company details

Written by the company

Buy and sell authentic pre-loved designer items. We have a showroom based in Cheshire by appointment only.


Contact info

4.9

Excellent

TrustScore 5 out of 5

370 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

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Rated 5 out of 5 stars

Happened across this site and what a…

Happened across this site and what a Gem....!!!
Found the item I was looking for at great price.
Item arrived exactly as described in excellent condition- beautifully packaged in Luxe Cheshire tissue.
Thankyou for amazing experience shopping with you xx

18 October 2024
Rated 5 out of 5 stars

Seamless Service

Sold my bag through consignment & the process was seamless. The communication was amazing throughout and the bag sold super quickly! Thank you so much.

4 October 2024
Unprompted review
Rated 5 out of 5 stars

Happy Purchase

Been very happy with my purchases I have made and very quick service & delivery promptly. Highly recommend

13 September 2024
Rated 5 out of 5 stars

Great service and bag!

I was interested in a bag and the owner sent me an additional video. She was really patient while I made up my mind and when I did eventually decide the bag was posted out straight away. Great communication and packaged really well. Thanks!

16 September 2024
Unprompted review
Rated 5 out of 5 stars

Great service

Great service, products and staff. Happily buy form them again and recommend hight to others. Thank you

3 September 2024
Unprompted review
Rated 5 out of 5 stars

Highly recommend

Highly recommend, really speedy postage and Dior Sandals like new. Would certainly use them again. Thank you.

3 September 2024
Unprompted review
Rated 5 out of 5 stars

Have never sold on consignment before…

Have never sold on consignment before so was a little hesitant but honestly the process is so seamless! My bag and purse sold on the Monday and I got paid on the Friday… couldn’t recommend more x

2 September 2024
Unprompted review
Rated 1 out of 5 stars

They took my money but never sent the…

They took my money but never sent the bag and i never received a refund.

13 August 2024
Luxe Cheshire logo

Reply from Luxe Cheshire

We did not take your money, you paid with a fraudulent transaction which was flagged by stripe (the provider), the credit card that you paid with was never paid to us. The chargeback was refunded to the card you paid with and therefore the bag was not paid for or indeed sent out. This all happened on November the 1st and we have all the evidence in writing. We fail to see what you’re trying to gain from doing a review. This will be reported and removed.

Rated 5 out of 5 stars

I’m really happy with my first…

I’m really happy with my first purchase. I bought the Hermes sandals with a discount and a YSL T shirt. Whilst I was a bit nervous being my first order I couldn’t be happier. Great communication. Fast delivery and the items were even better than the pictures. Will definitely be purchasing from them again. Thank you!

8 August 2024
Unprompted review
Rated 5 out of 5 stars

First Time, certainly not my Last !

First time selling a bag and buying one at the same time ! A bit apprehensive as a first time user of Luxe Cheshire but all fear disappeared as I found the ladies very thorough, patient and helpful ! I was able to take my time and consider all options with no obligation. After many questions I was satisfied I had made the right decision. I hope to continue buying and selling with Luxe Chesire - thank you so much Ladies, My Chanel is a fantastic addition.

30 July 2024
Unprompted review
Rated 5 out of 5 stars

Just the BEST

Just the BEST , company to buy from , can’t recommend them enough. The whole buying , communication , delivery and receiving the most gorgeous channel bag , has been fabulous. If you’re thinking of using LUX CHESHIRE, don’t hesitate, you won’t be disappointed. X

31 July 2024
Unprompted review

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