April 26. Tried to upload images of a bag for quote/sale. Failed, emailed to let know of fault, no reply. DM no reply. Aug 26. Spotted a bag Im very intetested in. No reply on "chat to an expert"... See more
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Great product, excellent prices. quick delivery no hassle as DHL gives you choices of how you want your package received definitely makes so much difference especially like me as I work Mon/fri mornin... See more
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Fantastic place to shop pre loved handbags,I would not hesitate to shop here again Lucy and Elli were fantastic sorting a small issue nothing major,always got back to me and were both very pleasant.Th... See more
Company replied
What a fabulous service! Met Jordan who already had a stunning display of goods to show me after the smallest of wish lists! Without saying a word he was able to sell two bags to me as the quality... See more
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Company details
Written by the company
Buy & Sell Pre-Loved Luxury Goods
Contact info
Liverpool, United Kingdom
- luxecollectivefashion@gmail.com
- luxecollectivefashion.com
3.9
Great
3k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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A Converted Pre-Loved Purchaser!
This was my first time ordering from Luxe Collective as I discovered them through their TikTok livestream showcasing and answering any questions or queries in relation to their current stock.
I was particularly interested in a pre-loved Louis Vuitton Alma PM bag and found reassurance in the positive engagement from returning customers in the livestream comments.
The bag was accurately advertised with a clear condition rating and I was extremely impressed by the speed of deliver as I placed my order around 1pm and received the bag by 3pm the following day.
The item arrived exactly as described, and I am absolutely thrilled with my purchase!
Additionally, I was pleasantly surprised that Luxe Collective accepts Klarna - making luxury items more accessible to those who prefer flexible payment options. This experience has completely converted me to purchasing pre-loved handbags and I will certainly be returning for future purchases.
Thanks again
22 January 2025
Reply from Luxe Collective Fashion
Hi Trudie, thank you so much for taking the time to leave us this lovely review!
Our team is so happy to hear that you have received your latest purchase in such a quick and secure manner. Additionally, we are glad to know that your item exceeded all expectations!
Thank you for shopping with us and we really hope that you love your new item!
Many thanks - Elli
Deeply Disappointed by Unprofessional Authentication and Unjust Return Fee
I had a very frustrating experience with Luxe Collective. I sent an item to sell, and after a long delay, I was informed that my item could not be authenticated. To make matters worse, I was told I’d have to pay £40 just to get my item back, which I find completely unreasonable.
What’s even more baffling is that the item was purchased directly from the boutique, yet it was rejected. This makes me seriously question the professionalism and credibility of their authentication team.
The lack of clear communication, the unreasonable return fee, and the questionable authentication process left me extremely disappointed. I expected better service and transparency. I dont recommend using this platform, especially if you value your time, money, and genuine items.
3 February 2025
Unprompted review
Reply from Luxe Collective Fashion
Hi Atsez, thank you so much for taking the time leave us this feedback.
We're so sorry to hear that on this occasion, your experience using our sell to us services did not meet your expectations.
Additionally, we're so sorry to hear that, on this occasion, this led to your submission being rejected by our team. Please know that, while we strive to ensure a smooth and positive experience for all of our sellers, authenticity is at the heart of everything we do. Here at Luxe Collective Fashion, we operate with a 100% authenticity or your money-back guarantee. This means that should our team every have any doubts regarding the authenticity of an item, then we cannot accept it for submission.
Additionally, as stated in our Terms and Conditions: "Any item found to be counterfeit will incur a £40 authentication and processing fee to have your item returned.". A copy of these terms is provided to all sellers when they receive an offer from our team.
By accepting the offer and submitting your item to our HQ, you subsequently agree to these terms.
However, if you have any concerns regarding the decision made by our team or if you have additional supporting evidence of the authenticity of your item, then we would of course be more than happy to review this matter in further detail for you.
Please feel free to contact our customer care team directly at customercare@luxecollectivefashion.com, providing your item’s Case ID and the email address associated with your seller account.
Our dedicated team will then be sure to assist you further with any queries concerns you may have.
Again, we truly are so sorry for any inconvenience that this has caused you, but we hope that this explanation provides more clarity on our current processes. Thank you so much for your understanding during this time and if you have any further queries, then please don’t hesitate to contact our team directly using the email address above. We’re always here to assist you in any way we can.
Many thanks - Elli
Use different company!
I have been following luxe collective since they first started and felt it was a reputable company to sell my designer goods too! I was wrong. I honestly would have rather donated my item. My shoes was in a really good condition and this was shown in the images sent to luxe collective. The day of inspection i had received an email stating my item has been rejected due to tear on the inner heel, I went on to the dashboard to see “item quarantined” and an email to say I had to pay £20 to receive my item back. Immediately i wanted to speak to someone about my shoes, I was panicked as to how the tear was there, I emailed and messaged on Instagram waiting for customer service to reply, I have been waiting to resolve the situation. I have received an email this morning stating I have 7 days to pay for the return of the item or it will be disposed of! Now I have lost out on money, experienced a lot of stress and I feel let down to be honest. I have always tried support local brands but Luxe collective should be ashamed of themselves for misleading people.
30 January 2025
Unprompted review
Reply from Luxe Collective Fashion
Hi,
Thank you so much for taking the time to leave us this review.
We're so sorry to hear that you have recently experienced some difficulties when trying to sell with us.
Unfortunately, it is our company policy, that any items rejected due to quality issues are subject to a £20 quality control fee.
This fee is outlined in our terms & condition which were emailed to you at the time of our team issuing their offer.
Additionally such conditions must be accepted by yourself prior to submission via a tick box on our sell to us form which reads as follows: "If the item is not as described or must be returned for any reason that was not stated, a fee of £20 will have to be paid for the return of your item."
Upon sending an item to our HQ this means that you accept such terms and conditions.
This fee is in place to covers several costs, including tracked and insured return postage, quality control, and the initial postage label you receive from our team.
Please accept our sincerest apologies if this was not made clear enough to you and for any inconvenience caused.
We understand that this fee can be frustrating, and while we deeply value you as a loyal seller, we are sadly unable to make exceptions or waive this fee for individual sellers.
This policy is applied to all sellers to ensure fairness and consistency amongst our services.
Again, we really are so sorry about this, however we hope you can understand our reasoning for this decision.
Despite this, we really would like to extend our sincerest apologies for any upset that has been caused to you by this matter and the offers you have received, and please know that your feedback has been greatly appreciated.
We've now passed this onto the relevant department and we'll be sure to consider this moving forwards.
We hope that this has now helped to provide more clarity on our policy, but if you have any further queries then please don't hesitate to reach out to our team at customercare@luxecollectivefashion.com.
We are always here to assist in anyway that we can.
Many thanks - Elli
Reply from Luxe Collective Fashion
Hi, thank you so much for leaving us this lovely review!
Our team is so happy to hear that you have encountered a great experience with Luxe Collective.
Many thanks - Elli
Beautiful item, just as described
Beautiful bracelet and just as described. It is in perfect condition and no one would ever know it was a pre-loved item which made it much more affordable. It was described as condition A which means minimal wear with no visible signs, it was absolutely true.
I had a few queries about the item which were answered very quickly and I even asked for some details to be double-checked. Elli was very patient and delivered the very best customer service.
Do not hesitate to purchase from this website. This was quite a high value item and was delivered via DHL the very next day which can be tracked on a map so you can see how far away the driver is.
I will definitely be recommending luxecollective to all my friends and family.
5*, I am very happy. 😁
17 January 2025
Unprompted review
Reply from Luxe Collective Fashion
Hi, thank you so much for taking the time to leave us this lovely review!
Our team is so happy to hear that you have received your latest purchase in such a quick and secure manner.
Thank you for shopping with us and we really hope that you love your new item!
Many thanks - Elli
Reply from Luxe Collective Fashion
Hi Aimi, thank you so much for leaving us this lovely review!
Our team is so happy to hear that you have received your latest purchase in such a quick and secure manner.
Thank you for shopping with us and we really hope that you love your new item!
Many thanks - Lucy
Do NOT use
Do NOT use, what a con they are - be prepared to be wripped off.
Take your item, ask for you to jump through hoops decide no proof of purchase warrants it to be fake and then charge you to get your item back.
Great business model to con people out of their money and items
Just to clarify on your reply at NO point did you say the item was counterfeit hence asking for proof of purchase - hence you should be NOT claiming £40 as stated in your terms.
It’s a con well done you got me - I’ll spread the news on social…
9 January 2025
Unprompted review
Reply from Luxe Collective Fashion
Hi Zig, thank you so much for taking the time leave us this feedback. We're so sorry to hear that on this occasion, your experience using our sell to us services did not meet your expectations.
To clarify, while we do not require proof of purchase to sell with us, it may occasionally be requested by our in-house authentication team if there are concerns regarding the authenticity of an item. In such cases, the proof of purchase helps our team assess the item’s legitimacy, and if it cannot be provided, then this will also be factored into their decision-making process.
We're so sorry to hear that, on this occasion, this led to your submission being rejected by our team. Please know that, while we strive to ensure a smooth and positive experience for all of our sellers, authenticity is at the heart of everything we do. Here at Luxe Collective Fashion, we operate with a 100% authenticity or your money-back guarantee. This means that should our team every have any doubts regarding the authenticity of an item, then we cannot accept it for submission.
Additionally, as stated in our Terms and Conditions: "Any item found to be counterfeit will incur a £40 authentication and processing fee to have your item returned.". A copy of these terms is provided to all sellers when they receive an offer from our team. By accepting the offer and submitting your item to our HQ, you subsequently agree to these terms.
However, if you have any concerns regarding the decision made by our team or if you have additional supporting evidence of the authenticity of your item, then we would of course be more than happy to review this matter in further detail for you. Please feel free to contact our customer care team directly at customercare@luxecollectivefashion.com, providing your item’s Case ID and the email address associated with your seller account. Our dedicated team will then be sure to assist you further with any queries concerns you may have.
Again, we truly are so sorry for any inconvenience that this has caused you, but we hope that this explanation provides more clarity on our current processes. Thank you so much for your understanding during this time and if you have any further queries, then please don’t hesitate to contact our team directly using the email address above. We’re always here to assist you in any way we can.
Many thanks - Lucy
What an amazing company
What an amazing company . I have purchased a Chanel handbag, Valentino shoes and now an amazing pair of Louis Vuitton boots, in the original dust bags , almost perfect condition with the receipt in the box . I am extremely impressed . Efficient delivery as well . I will be back and I highly recommend this company.
Jayne Sullivan
8 January 2025
Unprompted review
Reply from Luxe Collective Fashion
Hi Jayne,
Thank you so much for taking the time to leave us this wonderful review!
We always strive to provide each customer with an exceptional experience, and we're so glad to hear that this has been achieved for you on your most recent purchase!
We hope that you love your pieces and look forward to helping you again in the future!
Many thanks - Elli
Excellent Gucci wallet exactly as described
I have bought a few items from Luxe Collective and the items are always exactly as described. Postage and delivery is very quick and they are packaged safely. Earning points is a bonus which helps on one of your next purchase. I would highly recommend.
31 December 2024
Reply from Luxe Collective Fashion
Hi Diana,
Thank you so much for taking the time to leave us this wonderful review!
We always strive to provide each customer with an exceptional experience, and we're so glad to hear that this has been achieved for you on your most recent purchase!
We hope that you love your pieces and look forward to helping you again in the future!
Many thanks - Elli
Fabulous team, great to work with
Working with Luxe Collective Fashion to sell my vintage designer bags, and designer shoes has been an absolute pleasure. They are responsive, helpful and I have had several successful transactions with them. I would highly recommend them.
18 December 2024
Unprompted review
Reply from Luxe Collective Fashion
Hi,
Thank you so much for taking the time to leave us this wonderful review!
Here at Luxe Collective Fashion, we understand how stressful selling an item can sometimes be - so we always strive to make our selling processes as quick and easy as possible!
As such, our team is thrilled to hear that this has been achieved and that you've had such a positive experience selling with us!
Thank you for choosing to use our services again, and we really look forward to you continuing your selling journey with us.
Many thanks - Elli
Absolutely prestige quality and fast…
Absolutely prestige quality and fast and efficient service. Would highly recommend
27 December 2024
Reply from Luxe Collective Fashion
Hi Gemma,
Thank you so much for taking the time to leave this kind review!
We always strive to provide each customer with an exceptional experience, and we're so glad to hear that this has been achieved for you!
We hope that you love your pieces and look forward to helping you again in the future!
Many thanks - Elli
Can’t fault this company
Can’t fault this company, got a bag I’ve wanted for a while, prob sell it back to them this month lol xx
27 December 2024
Reply from Luxe Collective Fashion
Hi Kirsty,
Thank you so much for taking the time to leave this kind review!
We always strive to provide each customer with an exceptional shopping experience, and we're so glad to hear that this has been achieved through our selling services too!
We hope that you love your pieces and look forward to helping you again in the future!
Many thanks - Elli
EDIT following update - Faulty product and refund not given!
EDIT: Customer service were very apologetic and I can definitely appreciate that mistakes happen. They can see the clear miscommunication on reflection. Apart from this incident I have mainly seen good reviews, so think I would purchase from them again.
Hi! Received a product that turned out to be faulty. This was acknowledged and sincere apologies given, and a free returns label provided for a full refund, as well as reassurance that they would look into their professional photography setup. Returns label received and item sent back, and now they are refusing the return and sending it back to me, and also said that I am welcome to sell the bag back to them!! I’ve emailed all the proof of the discussions via email and tried reaching out via instagram and no reply. Such a shame as everyone had been lovely up until this point!!! Awful, really ruined the experience!!!
27 December 2024
Unprompted review
Reply from Luxe Collective Fashion
Hi Sonam,
Thank you for taking the time to leave this review.
We are so sorry to hear that you are disappointed with the delay in response you have recent received from our team.
Sadly due to the festive period coupled with a high volume of queries, our team are currently experiencing a small delay in regards to our response time in which we truly cannot apologise enough about.
Rest assured our team are working as quickly as possible to respond to all queries in chronological order so that each customer receives a response.
I can see that our team have since responded to your query in order to resolve this for you.
We hope that this has now helped provide clarity on this matter, but if you have any further queries then please do contact our customer care team and we'll be sure to assist in anyway that we can.
Many thanks - Elli
Brilliant seller programme
Brilliant seller programme
Item was sold swiftly and I was paid out after it
Thank you Luxe collective
18 December 2024
Unprompted review
Reply from Luxe Collective Fashion
Hi Humera,
Thank you so much for taking the time to leave us this wonderful review!
Here at Luxe Collective Fashion, we understand how stressful selling an item can sometimes be - so we always strive to make our selling processes as quick and easy as possible!
As such, our team is thrilled to hear that this has been achieved and that you've had such a positive experience selling with us via our consignment programme!
Thank you for choosing to use our services again, and we really look forward to you continuing both your selling with us.
Many thanks - Elli
Pleased. Easy
Was selling a pair of Fendi earrings, luckily I decided to wait and see if they would sell, which they did. I had to wait the obligatory 18 days after purchase to receive my funds. All was handled in a professional manner.
17 December 2024
Unprompted review
Reply from Luxe Collective Fashion
Hi Morag,
Thank you so much for taking the time to leave us this wonderful review!
Here at Luxe Collective Fashion, we understand how stressful selling an item can sometimes be - so we always strive to make our selling processes as quick and easy as possible!
As such, our team is thrilled to hear that this has been achieved and that you've had such a positive experience selling with us via our consignment programme!
Thank you for choosing to use our services again, and we really look forward to you continuing both your selling with us.
Many thanks - Elli
Reply from Luxe Collective Fashion
Hi Chris,
Thank you so much for taking the time to leave us this review!
We're so pleased to hear that you have enjoyed our services and thank you so much for recommending us to others! Our team really appreciates it.
Many thanks & Merry Christmas - Lucy
So easily to sell
So easily to sell, they keep you updated and very straight forward. If I ever get gifted another bag I don’t like I’ll be using them again 😂
Thank you ☺️ x
17 December 2024
Unprompted review
Reply from Luxe Collective Fashion
Hi Beth,
Thank you so much for taking the time to leave us this wonderful review!
Here at Luxe Collective Fashion, we understand how stressful selling an item can sometimes be - so we always strive to make our selling processes as quick and easy as possible!
As such, our team is thrilled to hear that this has been achieved and that you've had such a positive experience selling with us!
Thank you for choosing to use our services again, and we really look forward to you continuing both your selling and buying journey with us.
Many thanks - Elli
Great service
Great service. Fast payout. I have brought and sold bags with Luxe, would recommend
18 December 2024
Unprompted review
Reply from Luxe Collective Fashion
Hi,
Thank you so much for taking the time to leave us this wonderful review!
Here at Luxe Collective Fashion, we understand how stressful selling an item can sometimes be - so we always strive to make our selling processes as quick and easy as possible!
As such, our team is thrilled to hear that this has been achieved and that you've had such a positive experience selling with us via our instant buyout service!
Thank you for choosing to use our services again, and we really look forward to you continuing both your selling and buying journey with us.
Many thanks - Elli
Excellent company and experience
Just purchased a Saint Laurent handbag for my wife for Christmas. The bag arrived on time and I’m confident she’ll love it.
This is the second handbag I've bought from this brilliant company this year and I've been thoroughly impressed with everything—from the savings to the delivery and the quality of the item. LCF are a fantastic and trustworthy company with a very professional service.
I’ll definitely be returning for more purchases in the future
Ryan
18 December 2024
Unprompted review
Reply from Luxe Collective Fashion
Hi Ryan,
Thank you so much for taking the time to leave us this wonderful review!
Our team is thrilled to hear that your Saint Laurent handbag has arrived in time for Christmas and that you’re confident your wife will love it.
It means so much to us that you’ve chosen Luxe Collective Fashion for your purchases this year, and we can’t wait to welcome you back in 2025!
We look forward to continuing to provide you with fantastic savings and top-quality service.
Wishing you and your wife a very Merry Christmas!
Many thanks - Lucy
Designer items to sell? Look no further than Luxe
I cannot believe the speed of service from Luxe Collective Fashion, I uploaded my Gucci holdall around 11.30pm to sell and received a quote the following morning. I accepted the offer and within 2 days of sending my bag to them, which was covered by insurance, the money was paid into my account. I used customer services to ask a question and got an immediate response from Elli, her customer service was exceptional, she was polite, very friendly and reassuring. The whole experience was way above my expectations. I did look at another company before finding luxe, where you upload your details including photos onto WhatsApp and even emailed their customer service department due to no response, that was 3.5 weeks ago and I’m still to receive a reply. Just through selling one bag, I have experienced exceptional service from Luxe and appalling service from a competitor. I would highly recommend Luxe Collective Fashion to anyone looking at selling designer items, so much so, that I’ve submitted 10 other products for sale with them this evening.
Thank you luxe and thank you Elli
11 December 2024
Unprompted review
Reply from Luxe Collective Fashion
Hi Jane,
Thank you so much for taking the time to leave us this wonderful review! It is greatly appreciated by the whole team here at Luxe Collective Fashion.
Here at Luxe Collective Fashion, we understand how stressful selling an item can sometimes be - so we always strive to make our selling processes as quick and easy as possible!
As such, our team is thrilled to hear that this has been achieved and that you've had such a positive experience selling with us!
Thank you for choosing to use our services again, and we really look forward to you continuing both your selling and buying journey with us.
If you do have any further queries in the future, then please do not hesitate to contact contact our customer care team and we'll be sure to assist in anyway that we can!
Many thanks - Elli
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