April 26. Tried to upload images of a bag for quote/sale. Failed, emailed to let know of fault, no reply. DM no reply. Aug 26. Spotted a bag Im very intetested in. No reply on "chat to an expert"... See more
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Great product, excellent prices. quick delivery no hassle as DHL gives you choices of how you want your package received definitely makes so much difference especially like me as I work Mon/fri mornin... See more
Company replied
Fantastic place to shop pre loved handbags,I would not hesitate to shop here again Lucy and Elli were fantastic sorting a small issue nothing major,always got back to me and were both very pleasant.Th... See more
Company replied
What a fabulous service! Met Jordan who already had a stunning display of goods to show me after the smallest of wish lists! Without saying a word he was able to sell two bags to me as the quality... See more
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Company details
Written by the company
Buy & Sell Pre-Loved Luxury Goods
Contact info
Liverpool, United Kingdom
- luxecollectivefashion@gmail.com
- luxecollectivefashion.com
3.9
Great
3k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Great site to sell or buy from!
I sent my bag to be cleaned, authenticated, photographed for the site and for it to be sold. I took a few months for it to sell but I was happy to do that. They emailed to tell me when it had sold. Then you wait 18 days just incase the buyer wants to return it etc. Then they transfer the money into your bank and email you. Very good and straightforward. Thankyou.
12 December 2024
Unprompted review
Reply from Luxe Collective Fashion
Hi Sam,
Thank you so much for taking the time to leave us this wonderful review!
Here at Luxe Collective Fashion, we understand how stressful selling an item can sometimes be - so we always strive to make our selling processes as quick and easy as possible!
As such, our team is thrilled to hear that this has been achieved and that you've had such a positive experience selling to us via our consignment programme!
Thank you for considering to use our services again in the future, and we really look forward to you continuing both your selling and buying journey with us.
Many thanks - Elli
Over the moon with my 5 recent…
Over the moon with my 5 recent purchases! They were better than I expected and I have bought a lot of preloved items from elsewhere in the last 25 years! Luxe Collective is my go to now. Fabulous customer service too.
28 November 2024
Reply from Luxe Collective Fashion
Hi Yasmin,
Thank you so much for taking the time to leave this kind review!
We always strive to provide each customer with an exceptional shopping experience, and we're so glad to hear that this has been achieved on multiple occasions for you!
We hope that you love your pieces and look forward to helping you again in the future!
Many thanks - Elli
Amazing
Bought a fab vintage Gucci bag that arrived super quick and the condition was honestly top notch. It looked unused, so rare for a vintage piece. Will be saving up for my next piece to invest in from them.
Also love the ethics behind the company 👏🩷
4 December 2024
Unprompted review
Reply from Luxe Collective Fashion
Hi Laura,
Thank you so much for taking the time to leave this kind review!
We always strive to provide each customer with an exceptional shopping experience, and we're so glad to hear that this has been achieved on this occasion!
We hope that you love your Gucci bag and look forward to helping you again in the future!
Many thanks - Elli
Reply from Luxe Collective Fashion
Hi Ieva,
Thank you so much for this kind review!
We always strive to provide each customer with an exceptional shopping experience, and we're so glad to hear that this has been achieved on this occasion!
We hope that you love your Balenciaga bag and look forward to helping you again in the future!
Many thanks - Elli
Joke of a business
Joke of a business, they try and buy items of people from £60-£80 and go on to sale them on their website for hundreds of pounds.. do not sale your items to this website
2 December 2024
Unprompted review
Reply from Luxe Collective Fashion
Hi Zaynab,
Thank you so much for taking the time to leave us this review and we're so sorry to hear that you are disappointed with the offers you have recently received from our team.
We're so sorry to hear that you have been left feeling disappointed by the offers received from our team. Our goal is to always provide our sellers with fair and competitive prices, so please accept our sincerest apologies if you feel that this has not been achieved on this occasion.
We'd like to assure you that all of our offers are based on comprehensive market research. Our team regularly conducts continuous evaluations of other resellers and market trends to ensure that our offers are aligned with current market conditions.
Additionally, our offers take into account a variety of other factors, including:
- Popularity
- Seasonality
- Brand
- Style
- Colour
- Size
- Condition
It’s also important to note that not all items retain their value, even if they are in brand new condition. Market demand, trends, and other influences can impact the re-sale value of an item, regardless of its condition.
Despite this, we are really are so sorry to hear that our offers have left you feeling this way and please know that this was never our teams intent.
Your feedback on this matter is greatly appreciated and please be assured that we have now passed this onto the relevant department to consider moving forwards.
Additionally, if you ever wish to receive more detailed feedback about an offer, then please don't hesitate to reach out to our team at customercare@luxecollectivefashion.com and we'd be more than happy to provide this.
We understand that you have not accepted our offers on this occasion, however we would still really like to thank you for taking the time to submit to us and we hope that this experience does not prevent you from considering our services again in the future.
We hope that this has now helped provide clarity on this matter, but if you have any further queries then please do contact our customer care team and we'll be sure to assist in anyway that we can.
Many thanks - Elli
Super quick and efficient service for…
Super quick and efficient service for selling! I uploaded photos of my item and received a quote the very next day. The process to send the item was incredibly easy, and my bag sold within a day. I received my payment exactly within the stated time frame. Couldn’t ask for a smoother experience! 10/10 would highly recommend to anyone looking to sell.
25 November 2024
Unprompted review
Reply from Luxe Collective Fashion
Hi Lucy,
Thank you so much for leaving us this review!
We always strive for our selling process to be as quick and efficient as possible, so we're so happy to hear that this has been your experience!
Thank you so much for choosing to sell to us, and we really hope that you consider using our services again in the future.
Many thanks - Elli
Smooth and seamless experience
Smooth and seamless experience. Details of the product is informative and correctly detailed. Communication for delivering an expensive item has been executed well. Thank you and I will buy again!
26 November 2024
Reply from Luxe Collective Fashion
Hi Lucille,
Thank you so much for this kind review!
We always strive to provide each customer with an exceptional shopping experience, and we're so glad to hear that this has been achieved on this occasion!
We hope that you love your item and look forward to helping you again in the future!
Many thanks - Elli
Very good service
Luxe collective was very responsive & quick to respond to any questions I had.
One thing to improve on, high value items should be final sale and not have the full 14 days return policy. Other pre loved platforms are only final sale. Something to consider, but overall very happy with your service.
6 November 2024
Unprompted review
Reply from Luxe Collective Fashion
Hi,
Thank you so much for taking the time to leave us this review!
Here at Luxe Collective Fashion, we understand how stressful selling an item can sometimes be - so we always strive to make our selling processes as quick and easy as possible!
As such, our team is glad to hear that this has been achieved and that you've had such a positive experience selling to us!
In regards to our returns policy, when placing an order online we must allow a minimum of a 14 day as a returns policy if the item has not been seen or purchased in person. Whilst we understand it can be frustrating awaiting our 18 day payout period, by law we must allow this time frame for any customer to change their mind on their most recent purchase.
Thank you for choosing to sell with Luxe Collective, and we really look forward to you continuing your selling journey with us.
Many thanks - Elli
Easy & Quick
The selling process is so easy! Quickly took some photos and uploaded them, within a couple of hours the team emailed me a quote! Accept, QR code shortly arrived and took the post office! Super easy. I would highly recommend if you are looking to sell any items.
27 November 2024
Unprompted review
Reply from Luxe Collective Fashion
Hi Liam,
Thank you so much for leaving us this review!
We always strive for our selling process to be as quick and efficient as possible, so we're so happy to hear that this has been your experience!
Thank you so much for choosing to sell to us, and we really hope that you consider using our services again in the future.
Many thanks - Elli
Extremely impressed
I have recently sold a number of items to this company. Their service is superb (not often you can say that these days). From initially sending photos, them coming back with a price, me sending the item….the money was in my account within 3 days!
26 November 2024
Unprompted review
Reply from Luxe Collective Fashion
Hi Linda,
Thank you so much for taking the time to leave us this wonderful review!
Here at Luxe Collective Fashion, we understand how stressful selling an item can sometimes be - so we always strive to make our selling processes as quick and easy as possible!
As such, our team is thrilled to hear that this has been achieved and that you've had such a positive experience selling to us!
Thank you for considering to use our services again in the future, and we really look forward to you continuing both your selling and buying journey with us.
Many thanks - Elli
Fantastic to work with
Fantastic to work with. My item was reviewed, verified, listed and then sold in record time! Will definitely use Luxe Collective again :)
4 November 2024
Unprompted review
Reply from Luxe Collective Fashion
Hi Jayshree,
Thank you so much for taking the time to leave us this wonderful review!
Here at Luxe Collective Fashion, we understand how stressful selling an item can sometimes be - so we always strive to make our selling processes as quick and easy as possible!
As such, our team is thrilled to hear that this has been achieved and that you've had such a positive experience selling to us!
Thank you for considering to use our services again in the future, and we really look forward to you continuing both your selling and buying journey with us.
Many thanks - Elli
My favourite shop to order pre loved designer items!
I’ve ordered about 6 bags from Luxe Collective now and I couldn’t recommend them more. Delivery is so fast but also returns are so simple and easy. Brilliant company and amazing customer service!
11 November 2024
Unprompted review
Reply from Luxe Collective Fashion
Hi Nicole,
Thank you so much for this kind review!
We always strive to provide each customer with an exceptional shopping experience, and we're so glad to hear that this has been achieved on this occasion!
We hope that you love your item and look forward to helping you again in the future!
Many thanks - Elli
I had a great experience with…all luxcollective team.
I had a great experience with Luxcollective from listing my bags to selling them , it took a reasonable time and I got my money and I was sure my bag is in good hands going to a new home .
Customer service is exceptional, I wish all the team all the success.
21 November 2024
Unprompted review
Reply from Luxe Collective Fashion
Hi Omar,
Thank you so much for leaving us this review!
We always strive for our selling process to be as quick and efficient as possible, so we're so happy to hear that this has been your experience!
Thank you so much for choosing to sell to us, and we really hope that you consider using our services again in the future.
Many thanks - Elli
Remember to add the discount code at time of purchase
The company offers great rewards and discounts via email. I purchased an item and forgot to use the email discount code I’d been sent less than an hour before. I immediately emailed the helpline to check my options given I could have saved myself £50. The customer representative was very polite however informed me to they were unable to refund me the difference, add credit to my account or cancel the order. These are all very basic actions which a company should be able to offer.
The only option available was to let them post me the item, pay for return postage and then hope they still had the item in stock and code in date to then rebuy which wouldn’t be practical, not to mention a waste of resources.
I’ve been a returning customer several times now and I am fairly disappointed the hard no put forward to me on such a small mistake. It would be great if the customer service options could be improved to encourage return business as I think the company so far has been brilliant.
Update: I’ve updated my rating to reflect the service. Very happy we were able to come to resolution. Very prompt action following morning after the chat bot email discussions. Would use LC again
20 November 2024
Unprompted review
Reply from Luxe Collective Fashion
Hi Emma,
Thank you so much for taking the time to leave us this review.
We're so sorry to hear that you have recently experienced some difficulties when placing your most recent order with us.
We are currently trialling a new customer care tool, however it appears to have got its wires crossed on your recent query - we're so sorry about this!
I can confirm that our team would be more than happy to apply the discount code to the order in which you have already placed.
As per my recent email this morning, I have now refunded £50 back to your original payment method.
We would kindly ask for you to allow up to 5 working days for this to be reflective back to your original payment method of choice.
Despite this, we really would like to extend our sincerest apologies for any upset that has been caused to you by this matter in the meantime.
Please know that your feedback has been greatly appreciated.
We hope that this has now helped to provide more clarity on your recent experience, but if you have any further queries then please don't hesitate to reach out to our team at customercare@luxecollectivefashion.com.
We are always here to assist in anyway that we can.
Many thanks - Elli
Couldn’t recommend this more
I don’t usually write reviews, but this time i just have to. Ordered a Louis Vuitton pochette that came in immaculate condition. The bag is over 20 years old but looks like it was made yesterday. It’s my first purchase from Luxe Collective but definitely not my last. So so happy with the whole process overall! Thank you!
19 November 2024
Unprompted review
Reply from Luxe Collective Fashion
Hi Letizia,
Thank you so much for taking the time to leave us this wonderful review!
Our team is absolutely overjoyed to hear that you've had such a positive first-time experience shopping pre-loved with us!
We really hope that you love your new item and look forward to your future purchases!
Many thanks - Elli
having to pay £20 just to get my bag…
having to pay £20 just to get my bag back is just pure greed, and their offers are just so low
18 November 2024
Unprompted review
Reply from Luxe Collective Fashion
Hi Shin,
Thank you so much for taking the time to leave us this review.
We're so sorry to hear that you have recently experienced some difficulties when trying to sell with us.
Unfortunately, it is our company policy, that any items rejected due to quality issues are subject to a £20 quality control fee.
This fee is outlined in our terms & condition which were emailed to you at the time of our team issuing their offer. Additionally such conditions must be accepted by yourself prior to submission via a tick box on our sell to us form which reads as follows:
"If the item is not as described or must be returned for any reason that was not stated, a fee of £20 will have to be paid for the return of your item."
Upon sending an item to our HQ this means that you accept such terms and conditions.
This fee is in place to covers several costs, including tracked and insured return postage, quality control, and the initial postage label you receive from our team.
Please accept our sincerest apologies if this was not made clear enough to you and for any inconvenience caused.
We understand that this fee can be frustrating, and while we deeply value you as a loyal seller, we are sadly unable to make exceptions or waive this fee for individual sellers.
This policy is applied to all sellers to ensure fairness and consistency amongst our services.
Again, we really are so sorry about this, however we hope you can understand our reasoning for this decision.
Despite this, we really would like to extend our sincerest apologies for any upset that has been caused to you by this matter and the offers you have received, and please know that your feedback has been greatly appreciated.
We've now passed this onto the relevant department and we'll be sure to consider this moving forwards.
We hope that this has now helped to provide more clarity on our policy, but if you have any further queries then please don't hesitate to reach out to our team at customercare@luxecollectivefashion.com.
We are always here to assist in anyway that we can.
Many thanks - Elli
Efficient and communicative at every stage
Efficient process, straightforward to set up the transaction, and good communication to keep me posted as each step was completed.
17 November 2024
Unprompted review
Reply from Luxe Collective Fashion
Hi Felicity,
Thank you so much for leaving us this review!
We always strive for our selling process to be as quick and efficient as possible, so we're so happy to hear that this has been your experience!
Thank you so much for choosing to sell to us, and we really hope that you consider using our services again in the future.
Many thanks - Elli
Great service and sold my item for me…
Great service and sold my item for me without any issues, great communication and quick payment
12 November 2024
Unprompted review
Reply from Luxe Collective Fashion
Hi Cat,
Thank you so much for taking the time to leave us this review!
We're so happy to hear that you found our selling process quick and easy!
Thank you for choosing to sell to us and we really hope you consider using our services again in the future.
Many thanks - Lucy
Amazing company have sold bags and…
Amazing company have sold bags and bought bags as well couldn’t recommend enough !!!
4 November 2024
Unprompted review
Reply from Luxe Collective Fashion
Hi Charlotte,
Thank you so much for this kind review!
We're so pleased to hear that you have had a positive experience both buying and selling from us.
Thank you for choosing us, and we really look forward to your future purchases / sales!
Many thanks - Lucy
Excellent Process - Efficient & Professional
The process with LuxeCollective is professional, informative and efficient. From the moment I uploaded the first item to sell, emails to confirm the upload, an offer, the item being received, cleaned, evaluated and sold, let alone payment were prompt and appreciated. Have sold multiple items so far with Luxe and have been very pleased with the process and the offers. Highly recommend to anyone wanting to find a new home for their collection of beautiful items. Very trustworthy.
11 November 2024
Unprompted review
Reply from Luxe Collective Fashion
Hi Tracy,
Thank you so much for taking the time to leave us this wonderful review!
Here at Luxe Collective Fashion, we understand how stressful selling an item can sometimes be - so we always strive to make our selling processes as quick and easy as possible!
As such, our team is thrilled to hear that this has been achieved and that you've had such a positive experience selling to us!
Thank you for recommending our services, and we really look forward to you continuing your selling journey with us!
Many thanks - Lucy
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