April 26. Tried to upload images of a bag for quote/sale. Failed, emailed to let know of fault, no reply. DM no reply. Aug 26. Spotted a bag Im very intetested in. No reply on "chat to an expert"... See more
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Great product, excellent prices. quick delivery no hassle as DHL gives you choices of how you want your package received definitely makes so much difference especially like me as I work Mon/fri mornin... See more
Company replied
Fantastic place to shop pre loved handbags,I would not hesitate to shop here again Lucy and Elli were fantastic sorting a small issue nothing major,always got back to me and were both very pleasant.Th... See more
Company replied
What a fabulous service! Met Jordan who already had a stunning display of goods to show me after the smallest of wish lists! Without saying a word he was able to sell two bags to me as the quality... See more
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Company details
Written by the company
Buy & Sell Pre-Loved Luxury Goods
Contact info
Liverpool, United Kingdom
- luxecollectivefashion@gmail.com
- luxecollectivefashion.com
3.9
Great
3k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Reply from Luxe Collective Fashion
Hi Maureen, thank you so much for this kind review!
We're so happy to hear that you love your new trainers and have had a positive experience shopping with us.
We hope you consider shopping with us again in the future!
Many thanks - Lucy
Incredible company
So impressed in the speed and care of shipping. The bag is in better condition that I could have hoped for my first designer bag.
29 October 2024
Reply from Luxe Collective Fashion
Hi Melayna,
Thank you so much for taking the time to leave us this wonderful review!
Our team is absolutely overjoyed to hear that you've had such a positive first-time experience shopping pre-loved with us!
We really hope that you love your new item and look forward to your future purchases!
Many thanks - Elli
Second purchase from this company.
Second purchase from this company. Both times - item was exactly as described and delivered on time. What more could you ask for?
28 October 2024
Reply from Luxe Collective Fashion
Hi Lorraine,
Thank you so much for taking the time to leave us this wonderful review!
Our team is absolutely overjoyed to hear that you've had multiple positive experiences shopping pre-loved with us!
We really hope that you love your new item and look forward to your future purchases!
Many thanks - Elli
The products arrive in excellent…
The products arrive in excellent condition, exactly as described on the website. Excellent customer service. Absolutely love it!
31 October 2024
Unprompted review
Reply from Luxe Collective Fashion
Hi Amna,
Thank you so much for taking the time to leave us this wonderful review!
Our team is absolutely overjoyed to hear that you've had such a positive experience shopping pre-loved with us and speaking with our customer care team!
We really hope that you love your new item and look forward to your future purchases!
Many thanks - Elli
Should have looked at other sites
Went quickly, was on their website less than 24hrs and they got most of the money, should have looked around, also payment took a long time.
7 October 2024
Unprompted review
Reply from Luxe Collective Fashion
Hi Victoria,
Thank you for taking the time to leave this review.
We're so sorry to hear that you're disappointed with the offer you received from our team, and please know that this was never our intent!
All offers made by our buying team are based on a range of different factors, including: popularity, brand, style, colour, size and condition.
In addition to this, all offers provide by our team are based on thorough market research, in which we conduct continuous evaluations of other resellers to ensure we are in line with the market. Offers are also subject to the item being in line with the current market trends.
As you were issued both an instant buyout offer and a consignment offer for this item, but chose the consignment offer, the payout period is slightly longer due to the nature of the offer.
Our consignment offer means that once your item is submitted to our HQ and passes through our authentication / quality checks, it will be listed on our website. Once your item has been sold on our website, you will receive your consignment offer payment 18 days later, after our payout period ends.
We cannot apologise enough if this was not made clear enough at the time of submission and for any confusion caused by this, but we really hope that this has helped clear things up!
Despite this, we really do appreciate your feedback and please be assured that we will pass this onto our buying team to consider moving forward.
Again, we really are so sorry to for any upset caused by this, but we hope you can understand based on the details listed above.
We hope that this has now helped clear things up, and if you have any further queries then please do reach out to us at customercare@luxecollectivefashion.com and we'd be more than happy to assist.
Many thanks - Elli
Seriously impressed!
Seriously impressed! Fantastic communication throughout the process! Sold a Celine bag and Chanel bag with in a few weeks of listing! Completely hassle free and really quick payment! Will definitely use again! Highly recommend!
29 October 2024
Unprompted review
Reply from Luxe Collective Fashion
Hi Camilla,
Thank you so much for taking the time to leave us this wonderful review!
Our team is thrilled to hear that you've had such a positive experience selling to us via our Consignment service.
Thank you so much for choosing to sell to us, and we really look forward to you continuing your selling journey!
Many thanks - Elli
Absolutely amazing experience of…
Absolutely amazing experience of selling my bag. I got a fair quote for my Saint Laurent bag. I sent it yesterday and today it was authenticated and I got paid straight away. Definitely recommend
29 October 2024
Unprompted review
Reply from Luxe Collective Fashion
Hi Maja,
Thank you so much for taking the time to leave us this lovely review!
Our team is overjoyed to hear that you've had such a positive experience selling to us via our 'Instant Buy' service.
We always aim to make the selling process as quick and easy as possible, so we're so happy to hear that this has been achieved!
Thank you again for choosing to sell to us, and for recommending us to others! Our team really does appreciate it.
Many thanks - Elli
Outstanding customer service
Outstanding customer service, my queries were answered promptly, will definitely be using again!
17 October 2024
Unprompted review
Reply from Luxe Collective Fashion
Hi,
Thank you so much for taking the time to leave us this wonderful review!
Our team is absolutely overjoyed to hear that you've had such a positive experience with us!
We are always here to help in any way that we can!
Many thanks - Elli
Amazing company to sell goods to
Amazing company to sell goods to, very straight forward process and payment received promptly
Would highly recommend
24 October 2024
Unprompted review
Reply from Luxe Collective Fashion
Hi Abbie,
Thank you so much for taking the time to leave us this wonderful review!
Here at Luxe Collective Fashion, we understand how stressful selling an item can sometimes be - so we always strive to make our selling processes as quick and easy as possible!
As such, our team is thrilled to hear that this has been achieved and that you've had such a positive experience selling to us!
Thank you for considering to use our services again in the future, and we really look forward to you continuing both your selling and buying journey with us.
Many thanks - Elli
DON NOT BUY outside of UK - they will charge you 250 pounds extra of customs upon order receipt. SCAM
Please, make sure not to buy from Luxe if outside of the UK. They will charge you an extra 250 pounds in custom fees - non refundable.
It is a scam. More details below:
I am a usual customer of luxury clothing form other websites such as Vestiare, Farfetch etc.
I bought a LV bag from their website which I had to buy with express shipping - only option and extremely expensive btw - but this is not the bad part.
The bad part came when the dhl person presented at the door of my address told me that he could only had me the product if I paid the customs fees that Luxe collective owes to the EU as per selling items in the common area - these ascended to 250 pounds.
Of course, I was confused and asked Luxe for an explanation since this is a hidden cost that was never disclosed and obviously that needs to be taken care by the seller - just like other fees and taxes such as VAT; you buy the product at final price.
The team at Luxe gave me 2 options:
1/ I pay and I keep the item
2/ I return the item and pay the fee + return fee anyways.
This is a scam. Period.
But it gets even worse, I asked for option 1/ and suddenly they tell me that they were not able to coordinate with DHL and hence I only have the option 2/
Basically, I lost 350 pounds and no bag.
I believe these practices make very bad publicity for the fashion world and just want to make sure that if you are not based in the UK you do not get scammed in this manner.
I am willing to provide screenshots and other proof if needed. Just contact me directly
25 October 2024
Unprompted review
Reply from Luxe Collective Fashion
Hi F,
Thank you so much for taking the time to leave us this review. We're so sorry to hear that you have recently experienced these difficulties when placing an international order with us.
As outlined on our website, "as the customer, you are responsible for any duties and taxes imposed by your country when your item is delivered. Unfortunately, we do not have any foresight in regards to any potential fees that you may face and all items will be declared at full price when shipped outside of the United Kingdom". This information is clearly stated in our shipping policy and is also highlighted again at checkout. So, we are truly sorry if you felt these details were not clearly communicated to you prior to purchase.
When you contacted our team regarding your concerns, we confirmed that you had the following two options, which reflect our stated policies:
1. Pay the customs fees incurred to receive your item.
2. Have the parcel returned to our HQ, where any return charges incurred would be deducted from your total refund value.
During this process, you were also repeatedly advised by our team that should you wish to receive the parcel, then you were required to let us / the courier know as soon as possible to prevent the parcel from automatically being returned to us.
Unfortunately, by the time we received confirmation that you wished to pay the customs fees incurred, the courier had already actioned for this order to be returned back to our HQ. Please accept our sincere apologies for this, and know that it was sadly beyond our teams control. The courier is entitled to take such actions to ensure parcels are not held at customs indefinitely.
Despite this, please be assured that upon the return of your parcel to our HQ, a full refund for the value of the item purchased was issued. We want to assure you that no funds have been withheld by our team, and you have not lost any money (excluding original shipping costs).
At Luxe Collective Fashion, our goal is to always provide each and every customer with a smooth and hassle-free purchasing experience—regardless of where their shipping destination may be. We always strive to ensure that our policies are clearly displayed on our website and assist our international customers with any queries as best as we can. Therefore, we truly cannot apologise enough if, on this occasion, we did not achieve these standards. Please be assured that we have now escalated your feedback to review ways we can make this clearer for future international shoppers.
Thank you again for your ongoing understanding and patience throughout this process. We hope that this has now helped to provide more clarity on the matter, but if you have any further queries then please don't hesitate to reach out to our team at customercare@luxecollectivefashion.com. We are always here to assist in anyway that we can.
Many thanks - Lucy
Please email me back for order 3512 I…
Please email me back for order 3512 I have constantly emailed in regards to my order my email is kayluv1978yahoocom I paid a week ago and emailed 5 times and no reply not good for business and not satisfied with service
11 October 2024
Unprompted review
Reply from Luxe Collective Fashion
Hi Lassiter,
Thank you so much for taking the time to leave us this review. We're so sorry to hear that you have recently experienced some issues when purchasing from our website.
Sadly our customer service team are struggling to locate your order with the order number provided and any emails from yourself in regards to this order.
In light of this, for our team to best help resolve the issues you faced as quickly as possible, we would kindly ask for you to reach out to our team via the following ways:
Website live chat
Website contact form
Instagram direct messages
We are always here to assist in anyway that we can.
Despite this, we really would like to extend our sincerest apologies for any upset that has been caused to you during this time and please know that your feedback has been greatly appreciated.
Many thanks - Elli
I have been awaiting the outcome of…
I have been awaiting the outcome of selling my Prada bag on a consignment basis with Luxe Collective. Normally I have sold on a straight buy out basis which has always been excellent with payment on same day item received or within 24 hours. I have only sold one item on consignment which was a high value item. Back in July the company suffered a major theft/break in where a large number of high value items were stolen. Unfortunately my bag was amongst the items taken. Every week I was advised of the progress of the insurance claim with any update included. I did not chase the claim as with any insurance claim it takes a matter of time as it works through the process. Today I am pleased to say that the claim has been settled and paid in full, the amount that was originally agreed for the eventual sale of my item. I cannot recommend this company enough, they are totally professional and I can see why they are so successful. I have recommended this company to others and would not hesitate to use again. Well done.
17 October 2024
Unprompted review
Reply from Luxe Collective Fashion
Hi Mandy,
Thank you so much for taking the time to leave our team this lovely review!
Our team cannot thank you enough for your ongoing patience and support during this difficult time. We understand that this was a very stressful and uncertain time for our sellers.
Whilst this incident was not something we could have ever anticipated, we are glad to finally be coming to the end of it having supported and updated each customer every step of the way.
Again, thank you again for choosing to sell with Luxe Collective and we look forward to you continuing selling to us in the future.
If you do need any other assistance in the meantime, our team is always here to help in any way that we can, so please do not hesitate to contact us!
Many thanks - Elli
I reached out to the post office about…
I reached out to the post office about my package I ordered from you all back in September you all never sent my package out it's been in Fort laurderdale at your store since Monday October 7th before the hurricane stuff it should not take this long to recieve a package. I been emailing no response I want my money back and I'm calling the better business bureau to report this company. Keep the boots cause I needed them by the 17th of October ordered around the 24th of September never should take this long and you all don't response to emails. So stop saying email yall because yall don't email back. Post customer service.
7 October 2024
Unprompted review
Reply from Luxe Collective Fashion
Hi Carla,
Thank you so much for taking the time to leave us this review. We're so sorry to hear that you have recently experienced some issues when purchasing from our website.
Sadly our customer service team are struggling to locate any emails from yourself in regards to this order.
In light of this, for our team to best help resolve the issues you faced as quickly as possible, we would kindly ask for you to reach out to our team via the following ways:
Website live chat
Website contact form
Instagram direct messages
We are always here to assist in anyway that we can.
Despite this, we really would like to extend our sincerest apologies for any upset that has been caused to you during this time and please know that your feedback has been greatly appreciated.
Many thanks - Elli
I received the bag I bought for my…
I received the bag I bought for my daughter no tags at all no box or any sign of authenticity at all . I Returned the bag for these reasons , now they are saying there will be no refund as there were no tags returned . This is unbelievable please stay away from this company . Gary Johnson M.D
8 October 2024
Unprompted review
Reply from Luxe Collective Fashion
Hi Gary,
Thank you for taking the time to leave this review.
We're so sorry to hear that the item you purchased did not come with any of its original packaging. As we buy all of our stock from the general public, we’re sadly unable to guarantee that an item will come with any of its original packaging / accessories, however we will always list what an item comes with in our product description.
On this occasion I can see that our team only listed this item as coming with one of our own branded Luxe Collective Fashion Dustbags, so we really cannot apologise enough if this process was not made clear to you prior to purchase.
That said, we'd like to assure you that regardless of packaging, every item we receive and sell goes through a rigorous authentication process.
Our team of expert authenticators thoroughly examines key details like hardware, materials, zippers, stitching, and typography before attaching a 'tag of authenticity' to each item. All of our items then get photographed with this tag before being uploaded to our website.
Despite this, we understand that on this occasion you decided to return the item back to our HQ, which you were of course more than welcome to do. However, upon receiving and inspecting your return, our team noticed that the item did not have its 'tag of authenticity' still attached.
As mentioned on our website: "returned products must be returned in the same condition as sent out, unworn and with all tags still attached & in the original packaging. Any item that doesn’t meet the criteria set out in the return policy will be rejected and returned to the sender".
For this reason, on this occasion we were sadly unable to accept your item back for return. We're so sorry about this and for any disappointment caused, however we hope you can understand our reasoning. In line with this policy, your item was promptly returned back to your original shipping address.
Again, we really are so sorry for any upset caused by this, but this is a strict no-tolerance policy that applies to all of our customers. Thank you for your understanding during this time, and we hope this response provides further clarity on the situation. If you have any further queries, then please feel free to email us at customercare@luxecollectivefashion.com and we’d be more than happy to assist with these.
Many thanks - Elli
Fantastic place to shop pre loved…
Fantastic place to shop pre loved handbags,I would not hesitate to shop here again Lucy and Elli were fantastic sorting a small issue nothing major,always got back to me and were both very pleasant.Thank you so much no doubt I’ll be back ☺️ kerry (oops I spelt your name wrong elli) sorry
14 October 2024
Unprompted review
Reply from Luxe Collective Fashion
Hi Kerry,
Thank you so much for taking the time to leave us this wonderful review!
Our team is absolutely overjoyed to hear that you've had such a positive experience shopping pre-loved with us!
We really hope that you love your new item and look forward to your future purchases!
Our team is always here to help in any way that we can, so please do not hesitate to contact us for any future queries.
Many thanks - Elli
I was disappointed with my recent…
I was disappointed with my recent experience. Despite bringing in a nearly new Louis Vuitton item, the store was unable to offer a price, which was unexpected. Unfortunately, this made the experience less than ideal. Will not use again.
13 October 2024
Unprompted review
Reply from Luxe Collective Fashion
Hi William,
Thank you so much for taking the time to leave us this review. We're so sorry to hear that you have recently experienced some issues when selling your item with Luxe Collective.
Due to the nature of our business, as seasonality and demand for our products fluctuate, so does our ability to offer quotes on particular items. This can come down to a variety of factors such as brand, styles, colour-ways and condition.
In order for our team to provide a detailed explanation in regards to why our team were unable to issue an offer on your item, we would kindly ask for you to reach out to our team at customercare@luxecollectivefashion.com with the Case ID that this is in regards to. We are always here to assist in anyway that we can.
Despite this, we really would like to extend our sincerest apologies for any upset that has been caused to you during this time and please know that your feedback has been greatly appreciated.
Many thanks - Elli
Just sold 4 items on luxe collective
Just sold 4 items on luxe collective, super easy instructions and fast responses, this is a ridiculously well oiled machine! Thank you so much 😊
9 October 2024
Unprompted review
Reply from Luxe Collective Fashion
Hi Kate,
Thank you so much for taking the time to leave us this wonderful review!
We're so glad to hear that you received superb service from our team and felt supported at each step of our selling process!
Thank you for choosing to sell to us and we really hope that you consider using our services again in the future.
Many thanks - Elli
Always great service and fabulous…
Always great service and fabulous items.
Great prices as well, many thanks
26 September 2024
Reply from Luxe Collective Fashion
Hi Sarah,
Thank you for this kind review!
We're so happy to hear that you loved your items and have had a positive experience shopping with us!
Many thanks - Elli
Gucci soho disco
Beautiful bag marked as in excellent condition and it really was! I spend a fortune on bags and this is definitely the way forward from now on. Will definitely be buying again from luxecollective
26 September 2024
Reply from Luxe Collective Fashion
Hi Charlotte,
Thank you so much for leaving us this review!
Our team is so happy to hear that you have received your latest purchase in such a quick and reliable manner.
Thank you for shopping with us and we really hope that you love your new Gucci Bag!
Many thanks - Elli
The entire process was so easy!
The entire process was so easy!
Upload photos to their site, get an offer, accept, ship the product with a prepaid label. Product is authenticated, cleaned and placed on sale. Product sells and i receive a cash transfer. So easy to sell your product and a great way to get a good price . Thanks
20 September 2024
Unprompted review
Reply from Luxe Collective Fashion
Hi Natty,
Thank you so much for taking the time to leave us this wonderful review!
Here at Luxe Collective Fashion, we understand how stressful selling an item can sometimes be - so we always strive to make our selling processes as quick and easy as possible!
As such, our team is thrilled to hear that this has been achieved and that you've had such a positive experience selling to us!
Thank you for considering to use our services again in the future, and we really look forward to you continuing both your selling and buying journey with us.
Many thanks - Elli
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