Kelly was the BEST! Soo incredibly helpful, answered all of my crazy questions, helped me think about the possibilities for installation in the Loft, helped discern which color, stayed with me for ov... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Help with finalizing orders, if the order quote didn't come from the person handling the order, any salesperson was happy to help finalize the purchase. Questions are answered honestly and thoroughl... See more
Beautiful inventory of unique pieces and easy to navigate website. Payment smooth and secure. Look forward to receiving my item. Edited to add:I received the vase sooner then expected and it is even... See more
Spent two days surfing the internet. Persistence paid off finding LuxeDecor. Kudos for your webmaster. Site great! Easy to navigate. Response to online chat sealed the deal.
Company details
Information provided by various external sources
Welcome to LuxeDecor. LuxeDecor is the premier online showroom for luxury home decor & outdoor furniture, lighting, rugs, and home decor. Shop LuxeDecor Now!
Contact info
North Michigan Avenue 980, 60611, Chicago, United States
- luxedecor.com
4.5
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I tried to purchase a few items and the…
I tried to purchase a few items and the 15 percent welcome discount screen kept blocking my view of items. I finally clicked on it to get my discount code and it didn’t work. It was hassle factor so I removed a couple of items and placed an order without the code. I also have not received updates on when my item will arrive
13 April 2026
Quick and accurate response
Quick and accurate response. Appreciate the good service. Shayla was great to work with.
14 April 2026
Unprompted review
Missing Order and Unresponsive Customer Service
Ordered a light fixture three weeks ago. I got an email saying it would be delivered week of 4/6 though no tracking number provided. Still no sign of it as of today 4/14. Emailed customer service three days ago through website to enquire as to it's whereabouts. Crickets. Now I have to call and follow it up in time that I don't have. All such a headache and the reason why I usually stick to big box stores and online websites like Amazon that provide fast free shipping, reliable customer service and easy returns if need be. Never ordering from Luxe Decor again and neither should you.
26 March 2026
Reply from LuxeDecor
Dear Kylie,
Thank you so much for reaching out—I truly appreciate your patience.
I wanted to provide a quick update regarding your order placed on March 25, 2026, for the Canarm Meadow 3-Light Vanity Light in Matte Black with Natural Rattan Shades.
At the time of purchase, your order confirmation included an estimated shipping timeframe. As noted in our terms and conditions, these timelines are estimates and can occasionally change depending on the manufacturer’s availability. Shipping Policy | LuxeDecor
On March 26, once the manufacturer accepted your order, we shared an updated estimate of shipping during the week of April 6. In early April, we followed up again with the vendor for a status update. When you reached out to us on April 11, it was over the weekend while our office was closed, but we responded first thing Monday morning with the latest information we had received. At that time, the vendor let us know the item had become backordered, with a revised estimated availability of June 17.
I completely understand how disappointing that change in timing is. We received your cancellation request on April 14, and I’m happy to confirm that the vendor has approved it. Your order has been fully refunded, and a receipt was sent to your email this morning.
If you have any questions please dont hesitate to reach us via Contact Us or call us toll free Monday-Friday 9am-5pm CST at 888-733-3201. We’re always here to help.
helpful chat feature
I used the chat feature to ask a product question about dimensions. Shayla was able to not only answer my questions, but provided an additional very helpful image.
14 April 2026
Unprompted review
Very helpful and straight to the answer.
10 April 2026
Unprompted review
I had a damaged 1ST delivery and they…
I had a damaged 1ST delivery and they made good and promptly delivered a new one
8 April 2026
What a great company
What a great company! A product I ordered was erroneously listed as a set and the company stood behind their mistake to resolve the error. I so appreciate working with a company that is honest and does the right thing to support customer service!
6 April 2026
Item I purchased was back ordered and…
Item I purchased was back ordered and your website did not indicate this before I placed the order. Upon calling to cancel order the person I spoke with could not issue me a credit. I find this misleading!
6 April 2026
Reply from LuxeDecor
Dear Gwen,
Thank you for reaching out. I’m so sorry for any frustration or concern this may have caused—I completely understand wanting clarity, and I’m happy to help.
I do see that your order was placed today, April 6, 2026, for the Four Hands Marlow Georgina Wall Mirror. At the time of purchase, an estimated shipping timeframe is provided in the order confirmation email; however, these timeframes can sometimes change depending on product availability. If there are any updates after the manufacturer reviews the order, we’ll be sure to share those with you right away.
We’ve received your cancellation request and have already reached out to the vender and they confirmed the cancellation. We have refunded you in full and have emailed you a receipt.
If there’s anything else I can assist with in the meantime, please don’t hesitate to reach out. You can contact us Monday through Friday, 9:00 AM to 5:00 PM CST at 888-733-3201, or through our Contact Us page.
We truly appreciate your patience and the opportunity to assist you.
I have bought a few pieces of…
I have bought a few pieces of furnitures from Luxedecor. I like the quality products they offer and all good experiences ensure my confidence. I purchased a picture light this time.
5 April 2026
the associate who helped me with the…
the associate who helped me with the purchase over the phone was excellent. she clearly was very knowledgeable about the product. very positive experience thus far.
5 April 2026
Website stated 6 in stock and ships in…
Website stated 6 in stock and ships in 1-7 days. Purchased the item then had to call them after 12 days to learn item was not in stock and on back order till mid to late June!
28 March 2026
Reply from LuxeDecor
Dear GB,
Thank you for taking the time to share your feedback. I’m truly sorry for the frustration this experience caused—I completely understand how disappointing this must have felt.
Your order was placed on March 19, 2026, for the Global Views Nickel Palm Seed Pod Wall Art, with an estimated shipping timeframe of 1–2 weeks. As noted at the time of purchase, shipping timeframes are estimates and can change depending on availability. After the vendor reviewed the order, they later informed us that the item was in transit and expected to be back in stock in June. We understand this was not the update you were hoping for, and we shared this with you as soon as we received it.
When you reached out on April 2, 2026 to request a cancellation, our team acted right away and worked closely with the vendor. The cancellation was confirmed the following day, April 3, 2026, and a full refund was issued immediately. A confirmation email was also sent for your records.
We truly appreciate your patience throughout this process, and we’re always here to help if you have any further questions or need anything else. You can reach us Monday through Friday, 9:00 AM to 5:00 PM at 888-733-3201, or through our Contact Us page.
I would not recommend this company
I would not recommend this company. Waited three months to receive my order, didn’t work for me and after multiple tries to get me to keep the product they then charged a ridiculous amount to return them. My advice -don’t order unless you are positive it’s what you want.
3 April 2026
Unprompted review
Reply from LuxeDecor
Hi JP,
Thank you for reaching out. I am sorry to hear about any frustration regarding your order—this is certainly not the experience we want for our customers. I attempted to locate your order using the information provided but was unable to find it. At your earliest convenience, could you please provide your six-digit order number? This will allow me to assist you more quickly and efficiently. Thank you for your time, and I look forward to resolving this for you. If you have any questions please dont hesitate to reach us via Contact Us or call us toll free Monday-Friday 9am-5pm CST at 888-733-3201.
I placed an order with them and they…
I placed an order with them and they website said it would ship within 1 to 3 business days so I chose this company since all the other companies said it would take 4 weeks. Well, I have worker at my house ready to take out vanity but I just found out it would be another three weeks estimated before I receive it. I contacted the carrier and they said the company chose them since they are a slow carrier. I called to cancel order because I need it sooner and they told me I cant cancel since carrier picked it up and if I cancel there will be a 20% restocking fee plus the freight. Not to mention they said your 15% discount was waiting and that wasn't even available.
27 March 2026
Unprompted review
Reply from LuxeDecor
Dear Kathy,
Thank you for reaching out. I’m very sorry for the frustration and inconvenience this situation has caused—I truly understand how disappointing this must feel.
I’d like to share a bit more context regarding your order. It was placed on March 28, 2026, for the Elegant Lighting Soma 66-Inch Double Bathroom Vanity Cabinet in Mango Wood, with an estimated shipping timeframe of 1–4 business days. Tracking was provided on April 1, 2026, indicating that the order had received tracking information within that window. We understand that you reached out shortly after to request a cancellation.
Per our cancellation request, Cancellation Policy
Subject to brand-specific exceptions, orders generally may be cancelled prior to 1. processing, 2. production, and 3. shipment; exceptions apply. Refunds for eligible cancellations will be processed after the LuxeDecor team confirms with the manufacturer that the order has not been processed, is not in production, and has not been shipped. Custom and built-to-order items are not eligible for cancellation once production on order has begun at full refund. The item specific return policy applies to any cancellation request that cannot be executed. 30-Day Return Policy | LuxeDecor
At this time, our team is working closely with the vendor to see if cancellation is a possibility. As soon as we have more information, we will reach out to you right away.
If there’s anything you’d like us to look into further or if you have any questions, please don’t hesitate to contact us. You can reach us Monday through Friday, 9:00 AM to 5:00 PM at 888-733-3201, or through our Contact Us page.
We truly appreciate your patience and the opportunity to assist you.
Poor service
I was workin with your company for weeks. There are so many fabrics to choose from. When I choose the fabric on April 1 the price went up 400.00. I called to say I have been looking and trying to make up my mind on 6 chase lounges and was hoping your company would honor the original price and I was told that's a HARD NO. Not good customer service.
2 April 2026
Reply from LuxeDecor
Dear Marvin,
Thank you for taking the time to share your feedback—we truly appreciate it. I’m very sorry to hear that your experience has been anything less than positive, and I understand how this may have been disappointing.
Our sales team did share the pricing details with you prior to placing the order, as we always aim to be as transparent as possible so customers can make the best decision for their needs.
We truly value your business and appreciate the opportunity to assist you. If there’s anything further we can do to help or support you, please don’t hesitate to reach out—we’re always here for you. You can speak with us via Contact Us or call us toll free Monday-Friday 9am-5pm CST at 888-733-3201.
Friendly and easy to work with...
So far every one has been awesome to work with. I have not received my patio chairs yet. Hoping they are as beautiful in person as they are shown on their website,
2 April 2026
Excellent customer service…
2 April 2026
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