Kelly was the BEST! Soo incredibly helpful, answered all of my crazy questions, helped me think about the possibilities for installation in the Loft, helped discern which color, stayed with me for ov... See more
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Review summary
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What people talk about most
Reviews shaping this summary
Help with finalizing orders, if the order quote didn't come from the person handling the order, any salesperson was happy to help finalize the purchase. Questions are answered honestly and thoroughl... See more
Beautiful inventory of unique pieces and easy to navigate website. Payment smooth and secure. Look forward to receiving my item. Edited to add:I received the vase sooner then expected and it is even... See more
Spent two days surfing the internet. Persistence paid off finding LuxeDecor. Kudos for your webmaster. Site great! Easy to navigate. Response to online chat sealed the deal.
Company details
Information provided by various external sources
Welcome to LuxeDecor. LuxeDecor is the premier online showroom for luxury home decor & outdoor furniture, lighting, rugs, and home decor. Shop LuxeDecor Now!
Contact info
North Michigan Avenue 980, 60611, Chicago, United States
- luxedecor.com
4.5
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 24 hours
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Very knowledgeable.
1 April 2026
Unprompted review
Shipping is longer than indicated
This is my first time ordering from this company. The website indicated a 2-4 week shipping time frame. This changed to 3-6 weeks after I placed the order.
31 March 2026
Exceptional Service
I reached out via Chat to inquiry about a chair I wanted to purchase. Asked the sales associate (Kelly) if the vendor was able to hold the shipment until my new home was completed. I heard back in less than 4 hours, she created a sales quote for me and advised next steps. Great customer service...process was simple and great example of going above and beyond. Will shop here again!
31 March 2026
customer service was very helpful!
customer service was very helpful!! excited for my new couch!!
26 March 2026
Very responsive to my many questions…
Very responsive to my many questions via email. Easy to reach via phone when my order was delayed slightly by the shipper. Everything arrived just a few days late but as promised.
25 March 2026
Unprompted review
Great faucets
Ordered on the 18th, received on the 25th. The faucet handles are beautiful! Love them. Heavy and well made. Would recommend
25 March 2026
Pretty Disappointed
I ordered this item in September, was notified in it would arrive in January. After many emails and calls I received the item end of March and it has a small crack in the top. Very disappointing after such a long wait.
In response to your response, it didn't ask me for an order number. It is: 473283
23 March 2026
Unprompted review
Reply from LuxeDecor
Hi Tori, thank you for reaching out. I am sorry to hear about any frustration regarding your order—this is certainly not the experience we want for our customers. I attempted to locate your order using the information provided but was unable to find it. At your earliest convenience, could you please provide your six-digit order number? This will allow me to assist you more quickly and efficiently. Thank you for your time, and I look forward to resolving this for you. If you have any questions, please don't hesitate to reach us via Contact Us or call us toll free Monday-Friday 9am-5pm CST at 888-733-3201.
Best price and shipping available
22 March 2026
Quick customer service!
Shayla was quick to respond to my query and made a plan to get answers to my questions directly from the manufacturer, with a promise to follow up by email during business hours, since my request came outside of them.
22 March 2026
Unprompted review
Shipping is 5-8 weeks and it only…
Shipping is 5-8 weeks and it only informed me of that after I placed the order.
20 March 2026
Kelly -- patient and helpful
Kelly was patient and helpful. I wasn't sure of the details, but Kelly easily clarified everything, measurement, color choices, timeframe.
18 March 2026
Unprompted review
Globe color was not as described.
Globe color was not as described.
Stated ivory and what I received was
Yellow/gold .
18 March 2026
Reply from LuxeDecor
Dear Joan,
Thank you for reaching out, and I sincerely appreciate your patience as we work through this with you.
To recap, your order for three Maxim Lighting Manor 1-Light Oil Rubbed Bronze Glass Bell Pendants was placed on March 3, 2026, with an estimated ship date of 1–2 business days. Tracking information was provided on March 5, 2026 via FedEx, and the package was delivered on March 10, 2026 at 2:22 PM.
On March 13, 2026, you contacted us via LiveChat to let us know the items received were not the correct color. Our claims team responded promptly the same day and began working directly with the vendor. As of March 16, 2026, replacement items have been approved and will be shipped to you shortly.
We truly appreciate your understanding and patience while we resolve this matter. If you have any questions or need further assistance, please don’t hesitate to contact us or call us toll-free Monday through Friday, 9:00 AM – 5:00 PM CST at 888-733-3201.
Shayla was very helpful and…
Shayla was very helpful and knowledgeable in helping me order new Homecrest replacement cushions. She is definitely a great asset to LuxeDecor!
17 March 2026
Great experience with customer service…
Great experience with customer service today. I used the online chat and they were extremely quick to respond and very helpful. They answered my questions right away and made the process of getting a replacement part simple and easy. Really appreciate the fast and friendly support!
16 March 2026
Unprompted review
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