Customer Service at it's best! Special mention to Charlotte who personally resolved some issues I encountered around the delivery / assembly scheduling of some big items. She was prompt to seek soluti... See more
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Review summary
Created with AI, based on recent reviews
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I ordered a bunk bed from luxo. The bunk bed arrived on time. I havent seen the bed assembled yet, as the assembly team will be doing that in a couple of days. The customer service, however, were very... See more
I spoke with Ramelyn over the phone as I was a little concerned about my delivery and some information that I had showing my order was dispatched on 1 January 1970!!! She was so lovely and helped me w... See more
I called regarding my Click & Collect order, and Michael answered the phone. He was fantastic, friendly and kept us informed about when our order would be ready. Great customer service!
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Company details
Written by the company
50% OFF RRP & SAME DAY delivery on modern furniture, outdoor furniture, beds, mattresses, sofas & more! Shop online or in store. 24/7 customer service.
Contact info
160 Newton Road, 2164, Wetherill Park, Australia
- 02 9189 7999
- sales@luxoliving.com.au
- luxoliving.com.au
4.4
Excellent
810 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 58% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
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Good job mira
31 December 2025
Unprompted review
Needed done questions answered and…
Needed done questions answered and Cherish was super helpful. Greatly appreciated. Thank you!
31 December 2025
Unprompted review
Michelle was really helpful with my…
Michelle & Mira was really helpful with my request.
31 December 2025
Unprompted review
Hazel
Hazel was very helpful and made sure to follow up on my inquiry and call me back to give me further information in regards to my delivery
31 December 2025
Unprompted review
Helpful
Miraflor was very helpful with assisting with my recent order.
31 December 2025
Unprompted review
Mira was great
Mira was great. Helpful and got my stuff sorted in minutes.
31 December 2025
Unprompted review
Michelle was very helpful
Michelle was very helpful, professional and very kind. Really Appreciate her help.
31 December 2025
Unprompted review
Mira assisted me with checking stock…
Mira assisted me with checking stock levels/closing times and she was fast, polite and friendly. If she had not assisted me I would not have purchased my orders
31 December 2025
Unprompted review
great service and help
great service and help, please, use this feedback to Mira excellent service that she provided to me today.
31 December 2025
Unprompted review
Helpful and assisted with fats tracking…
Helpful and assisted with fats tracking my order
17 December 2025
Unprompted review
Customer service is amazing
Hazel helped me with providing quick details of my order. And they are 100% genuine. Love my new bed!
5 December 2025
Unprompted review
Great Experience with Customer Support
Lexo didn't have the item in stock and notified me proactively. I phoned in and Hazel was very attentive and first walked me through what similar items where available and then even did more reearch and sent me through a list of options. My item arrived ahead of Christmas with time to set it up for my daughter! Thank you
5 December 2025
Unprompted review
Mira was very helpful and quick with my…
Mira was very helpful and quick with my request today.
30 December 2025
Unprompted review
Great customer service
Great customer service. Fixed the problem. Followed up and emailed confirmation. A pleasure to deal with.
30 December 2025
Unprompted review
Excellent customer service
Hazel was great with handling my request. A few emails to and from, and she had my issue sorted in 24hrs. Such a great first time experience shopping with Luxo Living. I can’t wait to receive my bar stools! Everything on this site looks so good!
30 December 2025
Unprompted review
Thank you Mira!
Mira was a great help and allowed me to call and add additional items to my order that I had already purchased and was awaiting delivery on.
30 December 2025
Unprompted review
Excellent customer service
Hazel was professional, warm, responsive and helpful. She provided excellent customer service and was very quick to respond to my requests.
30 December 2025
Unprompted review
Contacted Luxoliving to move forward…
Contacted Luxoliving to move forward delivery date. Mira for was so helpful.
30 December 2025
Unprompted review
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