Luxoliving Reviews 

Awesome furniture range and the customer service was great. Hazel was amazing in handling my queries.

Good customer service and answered all my questions , thanks Michelle!

Thank you so much for your amazing help. The customer service from Michelle was so calm and supportive. I hope this company keeps on growing as the foundation all depends on the customer service when there is a problem. She solved my problem.

Quick response and booked a courier for me without any questions. Good customer service.

Had an excellent experience with Luxo Living thanks to Miraflor. She was super helpful, attentive and made the whole process so easy, especially with changing my order. Really appreciate the great customer service – thank you, Miraflor!

Outstanding assistance from Miraflor! Thank you for solving my inquiry today and also explained step by step on how to collect an item from warehouse.

I bought the Serenity Vanity for my wife for Christmas and so far the quality looks great. Unfortunately it did not come with instructions, however Michelle from the assist team was able to promply send me a PDF version without an issue! Very pleased with the outcome!

Michelle was great!!
Helpful
Quick
Friendly

Customer Service at it's best! Special mention to Charlotte who personally resolved some issues I encountered around the delivery / assembly scheduling of some big items. She was prompt to seek solutions and followed up regularly to ensure the new logistics ran smoothly. Bravo. Delighted with my items too. A happy customer.

Nicole was excellent

I received excellent customer service from Charlotte. She was professional and very helpful when I called this morning regarding an issue with my delivery. She even followed up with a call after contacting the courier, which I really appreciated. I’m grateful for her support and very happy with Luxo Living’s pricing, even though I haven’t received the product yet.

Gil who was my case manager was great, patient and very responsive. The chairs which were ordered from Luxoliving when sat on for 1 hour made indentations in the cushions which never sprung back into shape. It was a horrible process as Luxolivings policy was that, if the issue happened for the first time, I was only allowed a replacement, no exchanges for a different product or a refund. Why would Luxoliving think that sending the same chairs from the same manufacturers the second time be any better?

After wasting time and sitting on the chairs, showing photos and videos of the defect. We got replacements on the same chairs with the same issue, again we had to sit on them to prove that it was indented and didn't spring back into shape before finally getting a refund. The whole process took close to 4 months.. Wouldn't recommend

Great, prompt service and question was answered within a minute. 10/10.

I spoke to Sean today regarding an order, and he was incredibly helpful. With Christmas just around the corner, I was expecting the process to be stressful and complicated, but Sean made everything easy and straightforward. Really great service—well done, Sean!

The agent Cherish was very helpful. Thank you!

Dondon was very helpful with providing a replacement for my product. He went above and beyond to help me. It was a smooth online experience.

Dondon was very helpful and quickly handled any issues that I had. Amazing customer service from him

My experience was great thanks to the excellent customer service I received. Charlotte was extremely helpful, had a very positive attitude, and was very kind and understanding about my situation. She listened carefully to my problem and fixed the issue straight away. She handled my return of purchase perfectly between the 19th and 20th of December, which made the process stress free and easy.

Later on, Don assisted me on the 20th of December when I returned a missed call. He was welcoming, upbeat, and extremely professional, making the interaction pleasant and reassuring. He took the time to keep me informed with clear updates about the return process, including how long it would take for the refund to be processed back into my account. Both staff members demonstrated excellent service and made the overall experience very positive

Charlotte provided really friendly and quality service. Sorted out my questions on the spot with great and friendly approach.