Be very careful when ordering from Luxplus. What looks like a normal purchase can easily turn into a monthly subscription (89 kr/month) without it being clearly obvious. The checkout flow stro... See more
Company replied
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“This is one of the worst experiences I’ve had with an online company. I returned two perfumes as agreed for a refund, but I received neither my money nor the products back. They also continue ch... See more
Company replied
❤ I've been a customer for 5 years . I never had any issues with luxplus.se. During the time I was away and didn't need to shop , I just stopped my membership. Costumer service is fantastic. I... See more
Company replied
Never had an issue with any of my orders. The monthly fee is stated clearly several times on the page and the people complaining about that must not read anything at all. They have cleaning items I ca... See more
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Company details
Written by the company
Luxplus är en medlemsklubb där du kan få skönhets-, wellness- och vardagsprodukter till några av de lägsta priserna online. Med ett månadsmedlemskap får du tillgång till exklusiva erbjudanden och förmåner som växer månad för månad, såsom beauty cash och brand discount. Som medlem får du alltid möjlighet till gratis leverans. Luxplus is your way to beauty.
Written by the company
Contact info
Genvägen 1, 23162, Trelleborg, Sweden
- kundtjanst@luxplus.se
- luxplus.se
3.5
Average
27K reviews
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Be very careful
Be very careful, especially if you don't speak Swedish, you will enter a subscription when you buy from them and they will take money from your account every month without even tell you or warn you.
I could have read more carefully and traslate everything properly, but I have read that so many people made the same mistake so I doubt it was only me who fell for it. I received no email saying the I had entered a subscription
5 December 2023
Unprompted review
Reply from Luxplus Sverige
Dear Mar,
As a customer you actively have to choose whether you want to buy a product for membership prices or normal prices. Under the membership price we inform that you start a membership when you purchase a product for a membership price.
A membership is also added to your shopping cart when you purchase products for membership prices for the first time. Furthermore, you have received a confirmation to your email with information about your membership when you placed your first order.
You can also read more on our website: https://www.luxplus.se. You can cancel the membership when you log in to your account or if you send us a mail. I am sorry if you have not seen this and misunderstood our concept.
Have a nice day!
Kind regards,
Luxplus
2 of 6 various snacks of Kim's chips…
2 of 6 various snacks of Kim's chips was outdated. Some items you'll need to write their expiration date so people are aware that you sell over a half year old snacks, that way we who have some decent taste can avoid shopping awful snacks
31 May 2023
Unprompted review
Reply from Luxplus Sverige
Hi Zanna,
Thank you for your review, we are very sorry to hear this! Please contact our customer service kundtjanst@luxplus.se and we will help you further.
Best wishes,
Luxplus.
This is in relation to the customer…Miyase Christensen
This is in relation to the customer care service. I bought many products there for several years now. Most were good and no problems with. Once a perfume I bought smelled NOTHING like the original and dealing their customer care wasn't easy at all but worked at the end.
But this time I am really disappointed.
I ordered a product in mid-September, Rapid Lash, eyelash serum. I opened the package to start using it on November 2, and it was completely dry, not a drop left. Either the product was fake or so old that it had dried out. It cost 320 SEK, and considering I also have been paying membership fee, this felt like a big disappointment.
I wrote to Luxplus and asked for either a refund or a genuine product. There was back and forth emails, asking a picture or video of the product showing the defect, which I did, although how can one see the "defect" it's small grey tube (like a mascara) and you cannot see the inside. A week later, and after me again writing another email and asking for a response, I got another email asking for the product's batch number. I am (like all of us) a busy person and have no time for this kind of waste of time. I sent the batch number as well.
This has taken unnecessarily long, as they are slow in responding and asking qs and photos in increments. They could have asked for all they needed at once, without dragging the issue. I bought this to get improvement for Christmas, but it has certainly gotten late in the day.
They should respond and replace the product ASAP or refund, so that I can look for a genuine product elsewhere.
2 November 2023
Unprompted review
Reply from Luxplus Sverige
Hi
Thank you for your feedback. We are currently receiving an extraordinary large amount of inquiries and that is why the waiting time is longer.
We will solve your case as soon as we can.
Have a good day,
Luxplus
I rellay enjoy the great products with…
I rellay enjoy the great products with resonable member price of luxplus, their delivery is also soo fast, reaaly satisfied and recommend.
18 November 2023
Reply from Luxplus Sverige
Dear customer,
We are very happy to read this review and to hear that you are satisfied with your experience with us 🌸
Kind regards,
Luxplus
TAKE CARE!
They subscribe you to their terms automatically if you buy something and they get money each month from you. It a scam! take care people
About your reply:
If you really didnt want to scam people and charge them every month you wouldn’t automatically include membership in the shopping basket. Furthermore, I should have received a refund of the money you had charged me without my knowledge when I asked for them since I never used again your services. So thats why i am here, to inform people that you want to scam them and be “members” of your site without their knowledge. I hope they will read this and rely on a more reliable site instead of yours
25 November 2023
Unprompted review
Reply from Luxplus Sverige
Dear,
For your information, it is stated in several places on Luxplus.se that we work with a membership. It is stated for example on the starting page, next to every product, under the section “About Luxplus”.
As a customer you actively have to choose whether you want to buy a product for membership prices or normal prices. Under the membership price we inform that you start a membership when you purchase a product for a membership price.
A membership is also added to your shopping cart when you purchase products for membership prices for the first time. Furthermore, you have received a confirmation to your email with information about your membership when you placed your first order.
You can also read more on our website: https://www.luxplus.se. You can cancel the membership when you log in to your account or if you send us a mail. I am sorry if you have not seen this and misunderstood our concept.
Have a nice day!
Kind regards,
Luxplus
This website scams you by charging SEK…
This website scams you by charging SEK 89 monthly without your consent. They only start the charges after a month, so you don't realize it.
18 November 2023
Unprompted review
Reply from Luxplus Sverige
Dear Rez,
For your information, it is stated in several places on Luxplus.se that we work with a membership. It is stated for example on the starting page, next to every product, under the section “About Luxplus”.
As a customer you actively have to choose whether you want to buy a product for membership prices or normal prices. Under the membership price we inform that you start a membership when you purchase a product for a membership price.
A membership is also added to your shopping cart when you purchase products for membership prices for the first time. Furthermore, you have received a confirmation to your email with information about your membership when you placed your first order.
You can also read more on our website: https://www.luxplus.se. You can cancel the membership when you log in to your account or if you send us a mail. I am sorry if you have not seen this and misunderstood our concept.
Have a nice day!
Kind regards,
Luxplus
not customer oriented
Yes, they offer good prices. But the customer care is not user friendly. In many big countries there are easy return policy and the brand complaints taken(example - Nykaa-Indian website)
But on this website once you buy the product, you cannot give the feedback(only rating) and you cannot do a return.
I noticed when you check a product it only shows rating of the product, but not the real reviews. How will the customer buy without knowing reviews? Is it a new scam?
Why should a consumer use the product that is not liked? At least exchange policy need to be there.
18 November 2023
Unprompted review
Reply from Luxplus Sverige
Hi Samika,
Of course you can return a product that you regret, but only if it is un-opened and unbroken packaging/sealing.
You can read more about our return policy here: https://www.luxplus.se/kundservice
Have a nice day!
Kind regards,
Luxplus
Not original perfume.
Not original perfume, it's a copy. Doesn't stay more than one hour.
After I purchased they took 89 Sek every month, they said it is membership.
25 July 2023
Unprompted review
Reply from Luxplus Sverige
Hi Fawas,
We buy our products from some of the largest and most established suppliers throughout the EU.
We also carry out quality control checks to ensure that products are up to standard before they are sent out to customers. We can guarantee with 100% certainty that all the products that you purchase from us are genuine.
Have a nice day!
Kind regards,
Luxplus
I ordered smt and i accidentally…
I ordered smt and i accidentally clicked on the membership so now i already payed 100$+ on 1 perfume and i cant stop the membership and i dont even buy smt from the site so the membership is not useful
10 August 2023
Unprompted review
Reply from Luxplus Sverige
Hello,
If you no longer wish to be a member of Luxplus, simply log onto your account at Luxplus via the lock icon in the top right corner of the page. From the “My Membership” page you can cancel your membership.
Alternatively we can cancel it for you if you prefer. Please send a mail if you wish to get help with the termination.
Regards,
Luxplus
The cost is higher on this site even…
The cost is higher on this site even after paying the membership of 89kr.
Also the promotional offer that u get only on first time was not that I personally liked it even after having membership.
Basically I dint find it worth buying products from this site in terms of cost.
31 October 2023
Reply from Luxplus Sverige
Hi,
Thank you for your review. I'm sorry you feel this way, sometimes we have offers for our new members and that's why the price can differ.
Have a nice day!
Kind regards,
Luxplus
Reply from Luxplus Sverige
Dear Customer
We are very happy to read this review and to hear that you are satisfied with your experience with us 🌸
Kind regards,
Luxplus
Always a great experience shopping from…
Always a great experience shopping from here!
29 October 2023
Reply from Luxplus Sverige
Hi Gigi,
Thank you for your kind review, it makes us so happy to hear.
Wish you a lovely day!
Kind regards,
Luxplus
I shopped 1000 Kr and paied 79 Kr for…
I shopped 1000 Kr and paied 79 Kr for delivery but received wet and destroyed box. It was disappointed!!!
26 October 2023
Reply from Luxplus Sverige
Hi Fatemeh,
We are sorry to hear about this, please send us an email to kundtjanst@luxplus.se with pictures and order details and we will help you further.
Looking forward to your reply!
Kind regards,
Luxplus
Best Varity and price
The only platform in Sweden where you can find best Varity of products for any think like skin, body and hair care and other things with the best price in the market.
I always has a subscription even I do not use it every month. Totally worth it.
25 October 2023
Reply from Luxplus Sverige
Hi Muhammad
Thank you for this wonderful review! We are very happy to hear that you like our selection of products and feel like the membership is worth it 😍
Kind regards,
Luxplus
NEVER ORDER SOMETHING
NEVER ORDER SOMETHING! THEY ARE CRIMINALS. WIHTOUT KNOWING YOU WILL HAVE AN MEMBERSHIP AND THEY WILL CHARGE A LOT OF MONEY. NEVER ORDER HERE!
1 November 2023
Unprompted review
Reply from Luxplus Sverige
Dear customer,
It is stated in several places on Luxplus.se that the membership prices are only for members and that one becomes a member when purchasing products for membership prices. It is stated for example on the starting page, next to every product, under the section “subscription” and “terms”. As a customer you actively have to choose whether you want to buy a product for membership price or normal price. Under the membership price we inform that you start a membership when you purchase a product for a membership price. A membership is also added to your shopping cart when you purchase products for membership prices for the first time. Furthermore, you have received a confirmation to your email with information about your membership when you placed your first order.
We are sorry if you have not seen this and misunderstood our concept.
Kind regards,
Luxplus
Reply from Luxplus Sverige
Hi Odion
Thank you for your review 🌟
Kind regards,
Luxplus
Im so happy with the products
Im so happy with the products, shipping, prices, deals...
I recommended LuxPlus to all my friends ;)
20 October 2023
Reply from Luxplus Sverige
Hi Bouitania,
We are very happy to read this review and to hear that you are satisfied with your experience with us 🌸
Kind regards,
Luxplus
Always great service fast and wonderful…
Always great service fast and wonderful products
14 October 2023
Reply from Luxplus Sverige
Hi Sara
Thank you for your review! 🌸
Kind regards,
Luxplus
Reply from Luxplus Sverige
Hi Maria,
We are very happy to read this review and to hear that you are satisfied with your experience with us 🌸
Kind regards,
Luxplus
I received an involve for membership…
I received an involve for membership that I did not sign up for, they say that they give information about the membership when you purchase things at membership price if that’s so why don’t they include the fee on the invoice when you buy the product so you can decide yourself if you actually want to buy the product still at that price with membership fee, which is way more then the normal price. Why send the invoice for membership fee weeks later after the purchase was made. This is just shameful why would I want w buy or be a member of such a business
13 September 2023
Unprompted review
Reply from Luxplus Sverige
Hi,
The 30 first days of membership are free of charge, thereafter the membership will continue automatically for a fee of 89 kr per month until you cancel it.
It is stated in several places on Luxplus.se that the membership prices are only for members and that one becomes a member when purchasing products for membership prices. It is stated for example on the starting page, next to every product, under the section “subscription” and “terms”. As a customer you actively have to choose whether you want to buy a product for membership price or normal price. Under the membership price we inform that you start a membership when you purchase a product for a membership price. A membership is also added to your shopping cart when you purchase products for membership prices for the first time. Furthermore, you have received a confirmation to your email with information about your membership when you placed your first order.
Have a nice day!
Kind regards,
Luxplus
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