Luxstyle Reviews 9

I purchased 4 boxes of GLO1 and paid $77.78 AUD, however on medical advice I was unable to take them so I returned them to the address given for a full refund. This was 5 weeks ago, and several emails later they still will not refund my money. Please DONT BUY ANYTHING FROM THEM, THEY DONT HONOUR THEIR WORD.

It took awhile for my order to come, but I must admit this bag was beautiful. The box and cover was so nice. Honestly, you won’t be disappointed. Well, the smell is somewhat undesirable. But it will pass.

good quality, fast shipping, customer satisfied.”
PRODUCT IS OF GOOD QUALITY WHICH I WAS LOOKING FOR AND ALSO DELIEVARY WAS VERY FAST AS PER MY EXPECTATION

It happened to me that Lux style is freak, I reviewed the price but I havent order the items but they sent me the products cos I give them my address and email as well, I told them i don't want thier products because its expensive but they demand the payments now they send me bills every two weeks with penalties, I've paid ones because they treatend me if I won't paid the products the debts collector will collect the payment, now I don't want to pay them again cos I seen they have lots of complaints about what exactly is happened to me, we need to stop this kind of company , they only need money from the consumer .

Public warning about Luxstyle

2 March 2017
The Australian Competition and Consumer Commission has issued a Public Warning Notice about the alleged conduct of online retailer Lux International Sales ApS (a company based in Denmark that trades under the name LuxStyle). The ACCC received 127 complaints about LuxStyle since January 2017.

LuxStyle advertised its products on social media, directing potential customers to a website that did not display prices unless the consumer entered a mailing address and an email address. Consumers have complained that even though they did not proceed to order or purchase the goods and simply closed down the website window after viewing the price of the product, LuxStyle then posted the goods to consumers along with an invoice demanding payment and followed this up with subsequent invoices if consumers did not pay.

Consumers have reported that on some occasions where they did not pay, LuxStyle referred the matter to Australian-based debt collectors.

“The ACCC is very concerned that consumers are reporting that, in response to demands from LuxStyle, they have paid for goods that they did not order and do not want,” ACCC Deputy Chair Delia Rickard said.

“The Australian Consumer Law provides specific protection to Australian consumers. If a business sends unsolicited goods to an Australian consumer, the consumer is not required to pay for the goods, nor is the consumer required to pay to return the goods.”

“Consumers who have received goods from LuxStyle, or have been contacted by a debt collector about goods from LuxStyle, should lodge a report via the ACCC’s website at accc.gov.au,” Ms Rickard said.

The Danish Consumer Ombudsman is also conducting its own investigation into LuxStyle’s conduct, and has published information about reports from consumers in various European countries as well as Australia, New Zealand and Canada [Translation published by Consumer Protection Sweden

The Public Warning Notice has been issued because the ACCC has reasonable grounds to suspect that LuxStyle’s conduct may constitute a contravention of the Australian Consumer Law, by asserting a right to payment for unsolicited goods. It is available at: Lux International Sales ApS

Unsolicited products or services

When you receive products or services that you have not requested, this is called an 'unsolicited supply'.

If you receive unsolicited products or services:

you are not required to pay for the products or services
you are not liable for any loss or damage resulting from a supply of unsolicited services
if you contact the business in writing, expressing that you do not want the products, then the business should recover the products within one month
if you don’t contact the business, then the business may recover the products within three months from the day after you received the products
you cannot unreasonably refuse to allow the supplier to recover the products
you may be liable to pay compensation if you wilfully damage the products during this period.
If the supplier does not collect the unsolicited products within the above timeframes, you can keep the products with no obligation to pay for them.

You are not entitled to keep the products if the products were not intended for you, for example, the packaging was clearly addressed to another person.

More information on how to dispute a debt is available here: Disputing a debt

LUXSTYLE ARE SCAMMERS!!!!! They are sending products that were not ordered and asking people to pay for them. Do not trust them!!!!!!! They have been flagged by Authorities in Australia. Report them to the ACCC if they try to rip you off and do not send them products or money!!!!

Order Number LXUK5302178

This company is a complete scam company.
I was looking for they product in stylelux.co.uk, but change my mind when i viewed the price.
There was no option to "pay later" or similar witch i can accidentally press
I did not ordered anything but a few weeks later, I received a package in the mail and today a letter "Important! Avoid debt collection now"

Also known as Luxstyle Benelux, Luxstyle.co.nz, etc etc.

Big scam, same experience as every other English speaking person that has written a bad review via Trustpilot under all of the Luxstyles different monikers!
I have now had a second email threatening legal action, have replied advising of the unsolicited goods and services act 1974 AGAIN.
Told them I have gone to trading standards and also in the process of seeking legal advice from a solicitor LOL
(My 'invoice' was for £75 odd)
I have told them also that they will get f@@k all payment from me, and any more emails that I recieve, I am going to ignore/delete and spam.
I really wish that there was another way all of us 'customers' could chat, and share our experiences, and also to form some sort of alliance against these scammers.. Has anybody thought of creating a Facebook page?? (I just haven't got the time to do so, but would love for somebody to do this.)
Also noticed that they have reported every single negative complaint giving the same reasons! No reference number, no order number, no full name etc etc. also, We only ship to Belgium and Netherlands etc etc .

DO NOT UNDER ANY CIRCUMSTANCES SEND THEM ANY PAYMENT, and as another poster put it, delete emails and bin their threatening letters and get on with your day!!

Sarah Booth. Have you looked on Luxstyle Benelux too?

I saw their review on Facebook and thought I would take a closer look. since having my son, my hair has been falling out and I saw their product for eyelashes.
I started to look and had to put the products in my "cart" and put in my home address to be able to get a final price. Since it was ridiculously expensive, I did not proceed with the purchase.
Low and behold, a few days later I get an email that my "product" is ready to ship. I sent an email back right away to cancel it and suddenly they cannot because its already out. As soon as I sent the email, I get another one that its shipped, so I asked them to cancel it and they said they cannot. I call BULL on that because all they had to do was contact the delivery company to cancel the parcel.
I told them in every single email that I will NOT be paying for something that I DID NOT WANT.

They just sent me an email that I will be taken to the debt collectors because I failed to pay.. Bring it on, I have all the emails saying that I wont because I didn't want the product.

And I notice on here that they have reported every negative comment, so shows what kind of company they are.

Scammers to the highest degree.