Ordered 3 items, at a great price, on Friday & they were delivered on Monday. No issues with the packaging or delivery. Not used this company before but will be happy to use them again.
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This company which is family run, not only sells all your top hair products at really great prices (and often offer an additional discount) but also give great customer service. You can tell they valu... See more
Amazing customer service! You can tell they’re a lovely family run company who really cares about their customers. I ordered a set of Davines products and unfortunately one had arrived damaged. Sa... See more
Company replied
Very poor experience. Luxury expensive items very poorly packed and subsequently damaged on arrival. No telephone number to contact customer services. You have to contact via email and receive AI auto... See more
Company replied
Company details
Written by the company
Welcome to LuxuriousLook.co.uk the online experts in everything haircare. Founded in 2013, we strive to provide you with a unique selection of handpicked brands so you can 'Be Your Best You'. By stocking a more refined set of brands than our competitors we ensure we have products that are well respected and proven, whilst still maintaining a full range to suit whatever your haircare need. Luxurious Look is a family run business and we are totally focused on providing outstanding customer service, we are also very open to feedback so if you see ways you think we can improve, how we could do things differently or any brands you'd like us to stock then please drop us a line.
Contact info
United Kingdom
- info@luxuriouslook.co.uk
- luxuriouslook.co.uk
3.8
Great
885 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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Great customer service!
Great customer service!
Jo at Luxurious look is very prompt in helping me with my order, love getting my davine products through them.
25 February 2024
Unprompted review
Excellent customer service
Excellent customer service from this small family run business. I made a purchase and added the code to get a free gift set. At checkout I was offered £5 off if u spent over £50 which I added. This cancelled the £75 worth gift set. Jo quickly helped me out and I ended up with both discount and gift set. Phew. Only one treat per order guys! Lesson learned.
14 February 2024
Unprompted review
Customer Service at its best
This company which is family run, not only sells all your top hair products at really great prices (and often offer an additional discount) but also give great customer service. You can tell they value their customers. You won’t shop elsewhere for your hair care once you’ve tried this online business.
13 February 2024
Unprompted review
Had to restock my usual stuff and saw…
Had to restock my usual stuff and saw an offer if spending over x amount. Popped that code in but then it asked again so popped a different code in …. The gift then disappeared. Emailed them and within 2 minutes had a reply and a response. Long story short , can only use 1 code and gift no longer applicable. As they value my recurring custom , they will pop the gift in too !!! Fast, efficient, fab customer service!!! Much appreciated.
13 February 2024
Unprompted review
Fantastic customer service
Jo has been wonderful sorting out a replacement product for me, proper customer service!
11 February 2024
Unprompted review
Ordered next day delivery on Monday
Ordered next day delivery on Monday , it’s now Friday and still nothing.
I have checked with DPD several times and they’re saying they haven’t received it, emailed this company they’ve said they’ll give me a refund but only when DPD confirm they’ve lost the parcel , it’s been 5 days since I bought it ?! C’mon… this could take forever ?!. I’ve ordered the same product from Amazon and it’s been delivered without problem. If I don’t receive my refund soon then I will raise a dispute with my bank for payment.
5 February 2024
Unprompted review
Reply from Luxurious Look
Hi Rachel, Thanks for getting in touch. I do understand your point of view and the team have worked quickly to resolve this for you. Your order was only placed at 6pm on Monday 5th, so until DPD confirm it is lost, it may just be delayed. I can see it has now been investigated and refunded for you within 4 days. Thanks again
Amazing customer service
Amazing customer service.
Thank you so much for all of your time and help. Will definitely buy my products from luxurious look now. Thank you Jo
6 January 2024
Unprompted review
Amazing Service. Well packaged, speedy delivery
I placed my first order with Luxurious Look at 9pm on 28th December and received on the 30th December. I didn't pay any additional fee for such speedy delivery and certainly didn't expect it to arrive this quickly during the festive period. Really amazing and I'm certain that I will be ordering again as they have an amazing range of products.
30 December 2023
Unprompted review
Absolutely blown away with the service…
Absolutely blown away with the service I received not only did everything arrive quickly over the Christmas period. I received my order on the 28th of December which I wasn’t expecting. Considering I ordered on Christmas Eve. And everything came beautifully wrapped and presented in a gorgeous box. I will be 100% ordering again. My new favourite beauty website. Thank you.
28 December 2023
Unprompted review
I won’t be ordering again from this…
I won’t be ordering again from this family company. I spent over the amount for the beauty bag and because I used a discount code they said I couldn’t have it. My daughter was looking forward to using the products. I was dealing with someone called Jo and didn’t like her tone in her emails. April
1 December 2023
Unprompted review
Royal Mail lost our parcel and they…
Royal Mail lost our parcel and they helped us out and promptly sent a replacement
7 December 2023
Unprompted review
First class experience.
First class experience when my Christmas order arrived with the conditioner broken and leaked all over my other products Luxurious Look came straight back to me to replace the broken item. This item arrived today with a nice email from the company.
Great service which will mean I will continue to shop with them.
6 December 2023
Unprompted review
Excellent Customer Service
Excellent Customer Service, Jo in particular went over and above to rectify the mistake I made with my order. Will be ordering again soon!
20 November 2023
Unprompted review
Fantastic customer service
Fantastic customer service. Everything arrived in perfect condition. Quality products at a great price. Very happy to have found luxurious look and will definitely be ordering again in the near future.
17 November 2023
Above and beyond service
I ordered the Moma shampoo to have overseas when my daughter arrives. She started using it whilst taking roaccutane for acne- it dries everything out and these shampoo's are so hydrating. The delivery was with DPD and the driver left it at a drop off point which was not suitable as the delivery request is one that ships to me overseas. I contacted the company and they went to the drop off spot and hand delivered to my requested delivery service! Above and beyond I would say!! Thankyou and well done!
11 November 2023
Unprompted review
It makes hair very dry
18 October 2023
Speedy delivery
18 October 2023
My Milkshake shampoo & conditioner are…
My Milkshake shampoo & conditioner are amazing my hair feels like ive been to the salon everytime i wash it, its smooth and soft and shiny amazing stuff. They came well packaged and delivery was so quick aswell, i will be buying more products from Luxurious Look.co.uk Thank you 😊
13 October 2023
Unprompted review
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