Luxury Watch Supply  Reviews 

4,685
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 725 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the seamless website navigation, the remarkable ease of entering daily raffles, and the incredible selection of high-end luxury timepieces available. Reviewers also note the exceptionally friendly staff members, describing that participating in the draws and interacting with the team is a genuinely fun and rewarding process. However, some people mentioned that it can be deeply frustrating not to win anything despite entering multiple competitions over a long period of time. Consumers also noted a noticeable lack of clear communication and information regarding exactly when specific draws take place or when competitions officially close.

What people talk about most

Product

Customers consistently note positive experiences with product, highlighting the brilliant selection of... See more

User experience

Customers had positive experiences with user experience, highlighting how easy it is to register, navigate... See more

Competition

Reviewers mention positive feedback about competition, highlighting that the process is easy and the odds for... See more

Website

People report positive experiences with website, finding it easy to navigate, use, and register on. Consumers... See more

Staff

Consumers find staff to be exceptionally professional, diligent, and responsive throughout the entire... See more

Reviews shaping this summary

Rated 5 out of 5 stars

It’s been a wonderful experience, being among other like minded watch enthusiasts. The questions and playing to win a unique time piece is a monthly ritual. Recently, winning at 3rd place... See more

Rated 5 out of 5 stars

Professional manage website that gives you the opportunity to obtain a unique watch. At the same time helping the environment with tree planting. Win win for everyone. I enjoyed the free points t... See more

Rated 5 out of 5 stars

So you won’t always win . But when you do , and I have two times , it is the most amazing experience . Your notified fast , like within a few hours fast . Your given options . Once you choose, it jus... See more

Rated 5 out of 5 stars

Won a Rolex Sky Dweller earlier this summer and love everything about Lux Watch Supply! Awesome watch, smooth process and Harry is great with communication and making sure user experience is top notch... See more


Company details

  1. Shopping & Fashion

Written by the company

We're the UK start-up putting luxury watch brands within reach. We started Lux Watch Supply to take players one step closer to the timepiece of their dreams – with the odds to make it a reality. For us, it’s all about keeping it simple. Buy a ticket, play the game, enter the draw, and you could win. We only ever release a limited number of tickets for each draw, so you’ve got a serious chance of walking away with a brand-new watch worth £10,000 or more.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

5k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 72% of negative reviews

Typically replies within 48 hours

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4.7

All reviews

(4,685)

705 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Making dreams come true

Winner of a draw, couldn't be more happy! Thanks a lot to the luxury watch team for making dreams come true! Can recommend to anyone, legit and super reactive to arrange everything afterwards!

29 May 2026
Unprompted review
Rated 2 out of 5 stars

After years of playing, my honest opinion

It’s a good concept if you eventually win, but it’s essentially like gambling with a very low chance of winning, even after years of playing. You’ll end up spending far more money over the years than buying the watch you like from the gray market. My advice is to save the money and then buy your watch, unless you enjoy the thrill of the game.

25 May 2026
Luxury Watch Supply  logo

Reply from Luxury Watch Supply

Hey, thanks for taking the time to share your thoughts - we really do appreciate honest feedback! 😊

You make a fair point, and we totally get it's not for everyone! Our draws are definitely more about the thrill of the chance to win something special at a fraction of the retail price, rather than a guaranteed outcome - so the excitement of the game is a big part of it!

That said, we hear you, and we always want to make sure our community feels like they're getting real value. Every entry goes toward a genuine shot at winning some amazing pieces.

We hope you'll stick around and maybe land that win you deserve but either way, we appreciate you being part of the Lux community! 🙌

Rated 5 out of 5 stars

Great communication and winning odds

I had started playing with very few ticket purchases at around March 2026, then around April 2026 started buying the maximum allowable tickets per each competition (would have bought around 3-4 of those competitions) which greatly increased the odds of winning. Saying so though it’s still similar to gambling (so play responsibly making sure you don’t loose up all your savings). I was fortunate enough to win the Daytona Godzilla which is quite a privilege to have such a luxury timepiece. Communications with Harry has been great throughout the process. It is a really good company and great setup for competitions making it fair for low ticket purchases with their low ticket comps.

18 May 2026
Unprompted review
Rated 5 out of 5 stars

I think this is a great concept I…

I think this is a great concept to encourage people to become involved in collecting superior timepieces. I have been collecting watches in excess of 30 years, and I think your site offers great value for the money and a chance to dream!

25 May 2026
Rated 3 out of 5 stars

Needs more verification

Lux Watch Supply offers a very unique way of getting your first Rolex. My family and I have entered their competitions and they do offer some free entry’s via reward points which is very cool because it can give anyone a chance at a Rolex of course with these competitions they need to make money and offer tickets that you can buy which is understandable. What worries me is that I am someone who is very active in the watch community and I have met no one who has won from Lux which makes me speculative. I’ll be sure to look into this deeper and try to verify the best I can Lux for my friends and fellow watch enthusiasts but as of right now there isn’t much I can say other than this is a very fun concept and I truly hope they are legit.

24 May 2026
Unprompted review
Luxury Watch Supply  logo

Reply from Luxury Watch Supply

Thank you for your honest feedback and for taking the time to share your experience. We really appreciate you and your family entering our competitions and engaging with the Lux Watch Supply community.

We completely understand your skepticism - transparency and trust are extremely important in this space, especially within the LuxFam community. While not everyone will personally know a winner, we do document and announce our winners across our platforms, and many choose to remain private & not share winners images, which we always respect. On the other hand, we have lots of active winners in our live draws, feel free to get in touch with any of them, you'll see they drop a trophy and I'm sure all of them would be happy to attest to our legitimacy.

Our goal has always been to create a fun, exciting, and accessible opportunity for enthusiasts to own watches they may not otherwise have the chance to purchase outright. We’re glad you’ve enjoyed the concept and the free-entry rewards system as well.

If you ever have questions or would like to verify anything further, we’re always happy to help and provide as much transparency as possible. We truly appreciate your support and your willingness to keep an open mind.

Rated 5 out of 5 stars

I won, and it's real!

I've entered these competitions for a couple of months now, and yes, I was skeptical at first. But after watching numerous live draws (streamed live on Instagram) and see other winners post, I was confident this was legitimate. Fast forward to the present, and I won a drawing and am OVER THE MOON with my prize! My watch was delivered, packaged VERY securely, and had direct communication with Harry the entire time. I couldn't have felt more secure about this, besides actually flying over to physically pick up my watch (which I wasn't going to do!). So add me as another data point as a past skeptic turned confirmed winner. My wrist has never looked better :)

1 May 2026
Unprompted review
Rated 5 out of 5 stars

As a lucky winner

As a lucky winner, I experienced nothing more than perfect, customized service in receiving my watch. I had the watch within in five business days delivered to a FedEx center 5 mint from my home.

Harry and the team communicated throughout the entire process. Bravo to Luxury Watch Supply.

18 May 2026

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