Luxusbetten24 Reviews 

I cancelled my order and requested confirmation four times, but received no response. The email address listed for contact is completely ignored, yet I keep receiving automatic updates from the same address about my order supposedly arriving. The phone number provided does not exist. Extremely unprofessional— do not order here.

If there was zero, then I would put 0. DO NOT BUY FROM THIS COMPANY; I ordered bed start of December with delivery time 4 weeks, it is start of February and nothing has been received. Only AI bots are replying with irrelevant info and there is no way to contact them. E-mails and whatsapp messages are being ignored, there is no one to communicate via phone. SUCH A SCAM COMPANY

Placed an order in November and still don't have the bed I ordered. Very little communication outside of generic "we understand your frustration" type responses. Have tried to get a refund but they always say they're doing they're best and don't address it. Worst part is I reached out on Instagram only to be repeatedly mocked by the person managing the account. Seriously avoid this company. Insanely unprofessional and bordering on a complete scam

I ordered a bad on the 23 of November 2025, and it took two months to receive which got me worried and thought it was a scam, but I called and got help and my bed was delivered, very beautiful and they gave me a free bedding cover for free as a sorry gift. The bed is comfy and very good product, I recommend.

We ordered the couch in November. The promised delivery time was 2-3 weeks. Now it's almost the end of January and the couch is still not here.
There is no clear communication when it is coming and the delivery company is not very informative.
You cannot reach the company on the phone or email.

I ordered a bed from Luxus Betten on November 27th, with a stated delivery time of 3–4 weeks. After waiting the full four weeks with no update, I had to call them myself. I was then told they had delays due to Black Friday and Christmas sales, and that delivery would instead be mid-January. While disappointing, we accepted this.

Now it’s January 20th and they are no longer responsive by phone at all, and the only communication we’ve received is a vague email saying they cannot yet provide a delivery date and that our case has been “passed to a specialist.”

This level of service is shocking, especially considering that their beds are far from cheap. Delays can happen, but what is completely missing here is transparency and proactive communication. I still don’t know where my order is, whether it’s in production, or when (or if) it will arrive.

The couch arrived in time and in perfect condition. I've been using it for 1 month now and no complaints.
Still feels like new and my cats are scratching it all the time.

Good quality of sofa I have ordered. Very satisfied with price and service.
Customer support team is available for any questions. Delivery has been provided meeting deadline.
Kindly recommend.

I am very disappointed, I have ordered a sofa around two months ago and have received an information that it will be sent within the first week of January. Yet no news yet!!!!
I have been trying to contact them non stop the delivery time on the website is 2-3 weeks so its a complete lie just like their service!

Hello, i order sofa at luxusbetten24 in 19 of october and date of delivery was 19 of December and i still dont have my sofa. Delivery in luxusbetten24 working so bad. If you wont your delivery will be in time i dont recommend to buy at luxusbetten24.

The delivery drivers were very helpful, the quality is top notch, and the colour is exactly what was expected. This sofa really made my flat feel like a home, and pulled the room together.

I what to share my disappointment with this company, i place a order of a halkast on 01-12-25 ,ad on the wbe site they inform they will delivered the order in 5/6 workings days, that didn't happen.
Today 17-12-25 still no order delivered, since the first week i order i send email to ask when the item it will shipped for me to stays at home to receive the item, but accoridng with the emails i received was still in processing, and this is the same info i get from them all the time i ask about the order, yesterday i decide to ask again and if they dn't give me a date then i want my money back, they inform me:We appreciate your patience, Carla, and we understand how frustrating delays can be. Your order #96710, placed on 01-12-2025, is still being processed and unfortunately has not yet shipped, so there are no tracking details available at this time. The 5–6 working day delivery window mentioned at the time of your order is always an estimate, and in some cases, fulfillment might take longer due to high demand or special handling requirements.

We acknowledge your request for cancellation and a refund due to this unexpected delay. Since your order is now over 16 days old and has not been dispatched, we will need to transfer your request to our human agent team for a manual review regarding the cancellation and refund process.

Our team has received your inquiry and will get back to you within 3–5 business days. Right now, due to the high season and Black Friday orders, response times may be a bit longer. Please rest assured that your request is important, and we are working as quickly as possible. Kindly avoid sending multiple messages, as this may delay our response. Thank you for your understanding.

Die Antwort wurde von einem KI Agenten beantwortet
Now i need to wait again and in a hope i will get my money back, because this website we cannot trust on the deliver times and when we send email in less then 5 minutes we get an answer , that it's a fact from from IA, not from a real person, i guess.
Because if it's real person they should inform better the customer about whats going wrong. let's ee if i will get may money back or i need to inform other parts about this company, in way to get my money back.

We received the sofá on time and when we asked for status, we always received a call to inform us.

Very nice bed with high-quality material.Just like how it is shown on the website.

High quality products and service. The communication about the delivery was great, they kept an active communication until we could agree on a delivery date. The assembly service was also great, it took approximately 45 minutes for them to build the bed. I absolutely recommend it, as for the market nowadays the prices are quite accessible.

Great product and was a seamless delivery happy with what we got and I would recommend

I recieved the bed in good order and so far I’m very happy with it. The quality is very good and sleep a lot better since receiving it!

The one minor misconception I had was that a team would put the bed together for me on delivery, but it appears that’s an additional service you must pay for.

Great experience with this company.
Easy shopping platform, what you see is what you get.
Quick delivery, nice follow up customer service.
Quality of the product is also great.
All in all very recommended.