We took a bit of a risk ordering a table and chairs that we hadn't actually seen in person! But Luxus have been brilliant throughout. The online chat answered every question I had quickly and effectiv... See more
Company replied
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Review summary
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Reviews shaping this summary
Couldn’t be more delighted with my teak garden table and chairs. Very sturdy extremely good looking, and comfortable Delivery was certainly quicker than the website ordering suggested. Very well and s... See more
Company replied
Good solid, very high quality garden furniture. At one time I used to sell garden furniture, so I know what I am talking about, and this is better quality than anything I used to sell. Worth a special... See more
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We now have the Henley 10 seater Teak table and chairs (2 are end benches). Very impressed with the teak quality and its craftsmanship. The table design is very flexible and with stacking chairs and t... See more
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Company details
- #44 of 122 best companies in Garden Furniture Shop
- #36 of 76 best companies in Furniture Manufacturer
- #187 of 400 best companies in Home Furniture Shop
- #31 of 76 best companies in Outdoor furniture shop
Written by the company
Luxus Home and Garden are Award Winning manufacturers and distributors of sustainable, high-quality Teak Garden Furniture. Whether looking for seating for your garden or replacing your tired outdoor dining set, you're guaranteed to find the perfect match at our online store.
Award-Winning Service...
Written by the company
- Luxus Home and Garden are commited to good, responsive customer service.
- We have a longstanding commitment to treat all customers with respect, support and kindness.
Contact info
71-75 Shelton Street, Covent Garden, WC2H 9JQ, London, United Kingdom
- +44333 772 9013
- info@luxushomeandgarden.com
- luxushomeandgarden.com
Our Biggest Ever Sale!
4.7
Excellent
791 reviews
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Replied to 100% of negative reviews
Typically replies within 1 week
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Excellent and very responsive customer…
Excellent and very responsive customer service. Delivery went very smoothly and we are delighted with our new table and seating. Looks elegant, unusual, and is very comfortable. Highly recommended!
24 May 2026
Reply from Luxus Home and Garden UK
Hi Lynne,
Thank you for taking the time to leave us such a lovely review.
We are really glad to hear that everything went smoothly and you are happy with your new furniture.
If you need anything, we are always here to help.
Kind Regards
Luxus Customer Care Team
Reply from Luxus Home and Garden UK
Hi Andrew,
Thank you for taking the time to share a review.
We are glad to hear you are happy with your new furniture and that you found our customer service helpful. We are delighted you had a great experience, thanks for sharing!
If you need anything in the future, we are happy to help.
Kind Regards
Luxus Customer Care Team
Absolutely exceptional customer…
Absolutely exceptional customer service, a few problems occurred with my order and they sorted it very quickly more than once. Super friendly and helpful people.
The benches and chairs are good quality, strong and sturdy and look great. Thank you very much.
19 May 2026
Reply from Luxus Home and Garden UK
Hi Karen,
Thank you for your lovely review.
We are delighted that you are overall happy with your purchase. We apologise for the issues you had faced with your order, and we are happy to hear we could resolve this for you efficiently. We hope you enjoy your benches for many years to come!
If you ever need anything from us please don't hesitate to reach out.
Kind Regards
Luxus Customer Care Team
Beautiful chairs
Beautiful chairs delivered exactly when they'd been arranged for. Well packed and the cushions are fab. Thank you
24 May 2026
Reply from Luxus Home and Garden UK
Hi Mrs. Bee,
Thank you for your very kind review.
We are very happy to hear you are pleased with your new furniture, and we greatly appreciate your feedback.
If you need anything in the future, we are here to help.
Kind Regards
Luxus Customer Care Team
Company asked for suitable delivery…
Company asked for suitable delivery date, delivered on date suggested and rang ahead and put it in the required place. Great service
24 May 2026
Reply from Luxus Home and Garden UK
Hi Jill,
We are delighted you were happy with the delivery service.
Thank you for your kind review, we really appreciate your feedback.
If you need anything in the future, we are here to help.
Kind Regards
Luxus Customer Care Team
Happy customer!
When dealing with Luxus I experienced great, attentive customer service and prompt efficient delivery. The furniture itself is very handsome, substantial and clearly well made.
I hope it lasts as well as claimed it will - time will tell.
24 May 2026
Reply from Luxus Home and Garden UK
Hi there,
Thank you for taking the time to leave us such a positive review.
We really appreciate your kind comments, and we are delighted you love your new furniture.
We are always here if you need anything in the future.
Kind Regards
Luxus Customer Care Team
Brilliant throughout
We took a bit of a risk ordering a table and chairs that we hadn't actually seen in person! But Luxus have been brilliant throughout. The online chat answered every question I had quickly and effectively, the set was delivered quickly and on a day of our choosing, and we are thrilled with the table and chairs - it is amazing quality. The aftercare has also been excellent. I would definitely use Luxus again
24 May 2026
Reply from Luxus Home and Garden UK
Hi Amy,
Thank you for taking the time to leave us such a kind review.
We are delighted that you are happy with your furniture, and that everything went smoothly. We love to hear experiences like this, thank you for sharing!
If you ever need anything, we are here to help!
Kind Regards
Luxus Customer Care Team
Very nice garden furniture
Very nice garden furniture. Heavy and good quality. Good fast response, delivery could be better though it works.
24 May 2026
Reply from Luxus Home and Garden UK
Hi Tino,
Thank you very much for your positive review.
We are delighted to hear that you are happy with your furniture and the quality. We sincerely apologise that the delivery service was not satisfactory, we understand your delivery arrived late on the agreed date. Whilst this is very rare and often uncontrollable we will certainly take your feedback on board and strive to improve our service for future customers. Thank you for taking the time to share your experience.
If you ever need anything in the future, we are more than happy to help.
Kind Regards
Luxus Customer Care Team
Excellent customer service
Excellent customer service. I managed to order the wrong colour cushions! Not only was I able to deal with this issue in chat at 7pm on a Saturday evening, but an immediate swap for the right colour is being rearranged, and they were even kind enough to offer to do it free of charge. Would definitely recommend.
6 June 2026
Unprompted review
Reply from Luxus Home and Garden UK
Hi Claire,
Thank you for your lovely review.
Customer satisfaction is our number one priority we understand these things happen, and we are happy we could help you swap your cushions. We are delighted to hear that you are happy and thank you for taking the time to leave us a positive review.
We are always here should you need anything.
Kind Regards
Luxus Customer Care Team
Excellent company to deal with
Excellent company to deal with. Well made patio table and chairs, fast delivery with excellent communication, and quick to replace wrong cushion on one chair. Couldn't ask for better.
23 May 2026
Reply from Luxus Home and Garden UK
Hi Mr. Hewitt,
Thank you for your kind words.
We are glad your experience was a positive one, thank you for taking the time to share it and for your lovely comments. We are delighted you are pleased with your furniture.
Please do not hesitate to reach out if you need anything.
Kind Regards
Luxus Customer Care Team
Reply from Luxus Home and Garden UK
Hi Peter,
Thank you for leaving such a kind review.
We are delighted that you were happy with the service, and the quality of your furniture. We pride ourselves in these areas and its great to hear you are pleased.
If you ever need anything in the future, we are happy to help.
Kind Regards
Luxus Customer Care Team
Few issues but the customer servive…
Few issues but the customer servive quickly resolved the problems, ten stars all round
20 May 2026
Reply from Luxus Home and Garden UK
Hi Antony,
Thank you for your positive review.
We're sorry to hear you experienced a few issues with your order, but we're really pleased our customer service team was able to resolve everything quickly for you. We always aim to sort any problems as smoothly and efficiently as possible, so it's good to know this was the case here.
We really appreciate you taking the time to share your experience and for the positive feedback despite the initial issues. If you ever need anything, please do not hesitate to reach out.
Kind Regards
Luxus Customer Care Team
Recommended!
From purchase to delivery the process was easy. Great value, high quality garden furniture. The delivery team were on time, polite and tidy and positioned the new furniture while removing the packaging and an old table and chairs. Recommended.
9 May 2026
Reply from Luxus Home and Garden UK
Hi Ian,
Thank you for taking the time to leave us a review!
We are delighted you were happy with the service and your new furniture. Thank you for your recommendation, we are glad you are happy.
If you need anything in future, we are here to help.
Kind Regards
Luxus Customer Care Team
Efficient and prompt service
Answered an on line question regarding assembly promptly. Once ordered delivery was very prompt.
Very happy with quality of chairs.
8 May 2026
Reply from Luxus Home and Garden UK
Hi Hilary,
Thank you for taking the time to leave us a review!
We're glad to hear your question was answered quickly and that delivery was prompt once you placed your order. It's also great to know you're happy with the quality of the chairs.
We really appreciate your feedback, and if you need anything in the future, please don't hesitate to get in touch.
Kind Regards
Luxus Customer Care Team
Fabulous service from start to finish
Fabulous service from start to finish. Customer service Danielle is superb. The lads who delivered and set up were very kind and respectful.
8 May 2026
Reply from Luxus Home and Garden UK
Hi Helen,
Thank you for your kind review.
We're really pleased to hear you were happy with the service from start to finish and that the delivery and setup went smoothly. It's great to know everything was handled well and that you're satisfied with the experience.
We appreciate your feedback and, if you need anything in the future, please don't hesitate to get in touch.
Kind Regards
Luxus Customer Care Team
Excellent product and good customer…
Excellent product and good customer service. Took a while for the product to arrive as I live in the Channel Islands, but this was mainly due to the shipper not Luxus.
Would definitely recoomend
25 March 2026
Reply from Luxus Home and Garden UK
Hi Alex,
Thank you for your positive review.
We're really pleased to hear you're happy with the furniture and the customer service. We also appreciate your understanding regarding the longer delivery time to the Channel Islands and we are glad you are happy.
Thanks again your recommendation, it means a lot. If you need anything in the future, we're always happy to help.
Kind Regards
Luxus Customer Care Team
Painless process from order to…
Painless process from order to delivery. Table and chairs are excellent quality and look fantastic.
12 May 2026
Reply from Luxus Home and Garden UK
Hi Stephen,
Thank you for your lovely review.
We're so glad to hear everything went smoothly from ordering through to delivery. It's great to know you're pleased with your table and chairs and that they're looking fantastic in your space.
We really appreciate you taking the time to share your feedback. If there's ever anything we can help with in the future, please do not hesitate to reach out.
Kind Regards
Luxus Customer Care Team
Table arrived when promised
Table arrived when promised. Good quality. Easy to put up. Looks good.
12 May 2026
Reply from Luxus Home and Garden UK
Hi there,
Thank you for your positive review.
We're pleased to hear your table arrived as promised and that you were happy with the quality. It's great to know it looks just as you hoped!
We appreciate your feedback, and if you need anything in the future, please don't hesitate to get in touch.
Kind Regards
Luxus Customer Care Team
New garden furniture
Good organised company
With Good communication and good quality products 👌
13 May 2026
Reply from Luxus Home and Garden UK
Hi Jon,
Thank you for your review.
We're pleased to hear you were happy with our communication and the quality of our furniture. It's great to know everything went smoothly for you.
If you need anything in the future, please don't hesitate to get in touch.
Kind Regards
Luxus Customer Care Team
The furniture and service was generally…
The furniture and service was generally great. We had an issue with the parasol and cushions colour not matching,
In the end we settled for a different colour for the cushions as none on offer matched any of the parasols.
However delivery was quick and my emails were responded to speedily.
7 May 2026
Reply from Luxus Home and Garden UK
Hi Miriam,
Thank you kindly for your positive review.
We are delighted you were happy with the service you received, however we sincerely apologise for the issues you encountered here. We have raised all of your comments internally, thank you for your patience and understanding.
If you need anything in future, please do not hesitate to reach out we are happy to help.
Kind Regards
Luxus Customer Care Team
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