I ordered several times from Luxware in the last year. Always good quality products, delivered within days - max 1 week. When I wasn't happy with a product, eg due to a damage, then customer service r... See more
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Update: Received my items after months... I still think that the customer service can do way, way better job by communicating in due time with their customers: delays are expected and perhaps accepte... See more
Company replied
Luxware is one of my favourite stores to purchase at because of their excellent customer service. If it were possible, I would have given them a perfect score of 100 out of 100 for their packing a... See more
Hi there This is my first order should be delivered within 3-5 working days but now more than two weeks even they didn’t send to me confirmation email or tracking number, just my money has left... See more
Company details
Written by the company
At Luxware, we provide the finest homeware in the market. With excellent craftsmanship and first-class talent, we are able to provide you with the important things that make your house a home. We have the plates to serve your family dinners . We have the bedding to make those cosy nights even more cosy. And we have every other little thing to make sure your home stays a home. With current partnership with Karaca, the leading homeware brand in Turkey established in 1973, we bring stellar quality products to the UK. And we wouldn’t be able to do this without our values which we take more seriously than anything else. Treating all of our customers with respect is at the very core of our business. We are wholly devoted to make your experience with us as excellent as ours with you and make an environment where everyone is welcome because at Luxware, we are a family.
Contact info
Luxware LTD, HA7 1EE, London, United Kingdom
- +447384782020
- info@luxware.co.uk
- luxware.co.uk
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Loved it good quality comes on time…
Loved it good quality comes on time overall good experience
9 October 2023
Reply from Luxware UK
Dear Customer,
We’re thrilled that you were satisfied with our services. Your feedback is appreciated, and we hope to be of help again soon!
Kind Regards
Very good website ,service is excellent
14 October 2023
Reply from Luxware UK
Dear Customer,
we appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out!
Kind Regards
Great service and product quality
Great service and product quality. Excellent value for money
9 October 2023
Reply from Luxware UK
Dear Customer, we are delighted to hear about your experience using our platform. The feedback from our clients is of significant importance to us as it serves as a stepping stone for future progress. Thank you.
it is clearly what you get is exactly…
it is clearly what you get is exactly what you ordered and a very efficient service
30 September 2023
Reply from Luxware UK
Dear Customer, we are thrilled to hear that you enjoyed your experience with us. Your feedback is vital to us. Thank you for sharing your experience.
Even 1 star is too much for this…
Even 1 star is too much for this company. It's been a week since I ordered and I still haven't received an email saying my order has been shipped. I sent multiple emails to cancel but no response. I definitely do not recommend you to shop from this site. I won't say their customer service is bad because they don't have that kind of service. I regret purchasing from here. I hope I can get my money back.
23 September 2023
Reply from Luxware UK
Dear Customer, we would like to look into this straightaway and arrange for a member to call you to help with your situation. If you could kindly provide your contact details and policy number as soon as possible, that would be appreciated. Thank you .
Reply from Luxware UK
Dear Customer, we would like to look into this straightaway and arrange for a member to call you to help with your situation. If you could kindly provide your contact details and policy number as soon as possible, that would be appreciated. Thank you .
Reply from Luxware UK
Dear Customer, we are really sorry to hear you had to experience inconvenience on our behalf. Please let us know of your contact details so we can try and resolve this matter at our earliest. Thank you.
Communication Needs to be Improved
Ordered a £350 light fitting online from Luxware. Supposed to receive my order in 3 to 5 business days. Nothing after 2 weeks. No address or telephone number on their website to chase up, however a quick online search shows a North London address near Barnet.
Made an enquiry using their online enquiry form and was told that it's been passed on to the relevant department. I asked how long this department will take to get back to me and which department this was, so far no response. Fortunately I paid on my Credit Card, which I would advise anyone buying online to do to get good consumer protection. Let's wait and see what happens.
Update.. My lights were despatched on the 1st of September but subsequently (see below) UPS didn't want to deliver.
However, I would have expected better and more prompt communication from Luxware.
20 August 2023
Reply from Luxware UK
Dear Customer, we are extremely sorry for the inconvenience you had to experience. We would like to inform you that the mismanagement was caused by the courier service as we had dispatched your order well within time. We apologise again for the trouble. Thank you for your feedback
Value of the product is good
8 August 2023
Reply from Luxware UK
Dear Customer, we are delighted to hear about your experience using our platform. The feedback from our clients is of significant importance to us as it serves as a stepping stone for future progress. Thank you.
With respect
With respect, but you lie a lot. I asked for a cupcake earlier and you didn’t send it to me. You ate the money. You're so ashamed they steal beautifully
16 August 2023
Unprompted review
Very bad customer service.
It is very bad customer service.
I am writing to express my disappointment with the lack of response to my previous request( I received my order with damaged parts.)
I have yet to receive any communication regarding the status of my inquiry after 2 months.
I never recommend your company to someone else.
10 August 2023
Unprompted review
Reply from Luxware UK
Dear Customer, thank you for bringing this to our attention. I looked into it and you are right the replacement of the broken items by the company took more days than expected. We apologize for the delay and assure you this is not how we do business and we would appreciate a chance to make it up to you.
Very bad experience They sent me the…
Very bad experience They sent me the wrong order and there is no number to contact
24 July 2023
My goods arrived damaged
My goods arrived damaged. I contacted the company on 3 separate occasions and I got no reply whatsoever. Very very disappointed.
23 July 2023
Excellent products..
Excellent products... love shopping from Luxware..
1 August 2023
Unprompted review
The customer service is very poor
The customer service is very poor, I said two weeks ago that I want to return the purchase I made and send me a return label, but I still haven't received anything.
22 July 2023
My orders were broken
My orders were broken
And they were not the size I expected and I’ve been trying to get in touch with someone for a refund and a return but no one’s responded to my emails or online chats.
22 July 2023
Lovely product range and prompt…
Lovely product range and prompt delivery. Very satisfied customer.
2 August 2023
Unprompted review
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