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Review summary

Created with AI, based on recent reviews

Looking at 85 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service and the helpful, patient, and knowledgeable staff. Many people highlight the efficient customer service, quick repairs, and reasonable prices, often noting that issues are resolved rapidly and professionally. However, some customers also mentioned occasional dissatisfaction with the product, with one person reporting that a camera installed by the company stopped working and the proposed repair was too expensive. Additionally, a few other people felt that the company had "lost its way" and would not use their services again.

What people talk about most

Service

Customers consistently note positive experiences with service. Reviewers frequently praise the efficiency and... See more

Staff

Users describe positive interactions with staff. Customers consistently praise the staff for being helpful,... See more

Product

People report ambiguous experiences with product. Many customers praise the availability of pre-owned phones... See more

Price

Clients share positive opinions on price, consistently finding them sensible, fair, and competitive. Many... See more

Customer service

Reviewers mention positive feedback about customer service. Customers consistently praise the exceptional... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Lewis arrived spot on time, can not fault anything with the service provided, Lewis is a genuine nice guy, my ps5 needed a deep clean and while it was being cleaned he redone the liquid stuff inside.... See more

Rated 5 out of 5 stars

Visited LW Repairs yesterday afternoon with a problem with my wife’s IPhone. Have used their services before so I knew they would be able to sort out the problem. Once again a very pleasant young man... See more

Company replied

Rated 5 out of 5 stars

L W Repairs is a wonderful little shop with a big service. I purchased a preowned secondhand phone without any sales pressure or hassle. The staff were so helpful and patient. Everything was tra... See more

Rated 5 out of 5 stars

Took my phone in for a replacement battery the person that served me immediately recognised the model. He gave me price options of a compatible battery or an iphone one. Told me it would be ready in a... See more

Company replied


Company details

  1. #4 of 30 best companies in Computer repair service

Written by the company

At LWRepairs, we provide high quality mobile phone, tablet, console & Mac repairs for all brands and faults. We also provide mobile phone unlocking and many other great services. We are an Apple Independent Repair Provider. Call on 0238 218 2396.


Contact info

4.9

Excellent

TrustScore 5 out of 5

1K reviews

5-star
4-star
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1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Honest, quick help.

These guys sorted out my phone again. And quickly!
I’ve been using them for a while now and won’t be going anywhere else! They’re honest, fairly priced and go out of their way to get your mobile back working again as soon as possible.
Thank you.

24 September 2025
Unprompted review
LWRepairs logo

Reply from LWRepairs

Thank you very much for your review :)

Rated 5 out of 5 stars

Brilliant service - great local business

Brilliant service. Competitively priced. Great to see a local business which is excellent doing so well. Had repairs done before in Southampton and in London. Always a poor experience with no guarantee. LW repairs offer a 12 month warranty which reassures

22 September 2025
Unprompted review
LWRepairs logo

Reply from LWRepairs

Thank you very much for your review :)

Rated 5 out of 5 stars

Fantastic service

I took my mobile into LW repairs as it had stopped working. they were not sure what was the problem .
I left it with them and in a couple of hours they had fixed it for me.
They were so friendly and helpful ,I will always go to them if I have a problem and will recommend them to my friends

20 September 2025
Unprompted review
LWRepairs logo

Reply from LWRepairs

Thank you very much for your review :)

Rated 5 out of 5 stars

Fantastic friendly service

I needed to buy a better phone but had a tight budget. Dylan was super helpful with which model would be best and had lots of helpful advice. Thank you so much for navigating me through an expensive but necessary purchase!

9 September 2025
Unprompted review
LWRepairs logo

Reply from LWRepairs

Thank you very much for your review :)

Rated 5 out of 5 stars

LW will come to you!

Have used LW before for my previous iPhone and my current one needed a battery replacement.
I didn't realise they offered a mobile service - how handy that is!
Lewis arrived on time, went back to his van with my phone and about 45 minutes later it was fixed. And all I had to do was answer the front door. Plus, the price was the same as if I had taken it into the shop.
Great service!

12 September 2025
Unprompted review
LWRepairs logo

Reply from LWRepairs

Thank you very much for your review :)

Rated 5 out of 5 stars

LWRepairs the best around

LWRepairs are the most helpful and genuine people I have ever had the privilege to deal with
They are always happy to help with any mobile or iPad issues you may have
They are so friendly, polite and honest

8 September 2025
Unprompted review
LWRepairs logo

Reply from LWRepairs

Thank you very much for your review :)

Rated 5 out of 5 stars

No nonsense advice and quick repairs

Have been using Lewis for many years .
Excellent repair structure, sensible prices and professional advice .
Always my go to guy and recommended loads of friends .

10 September 2025
Unprompted review
LWRepairs logo

Reply from LWRepairs

Thank you very much for your review :)

Rated 5 out of 5 stars

Always very helpful

Always very helpful . I’ve been in a few times with minor problems. Always very quick helpful and sort my problems very quickly.

21 August 2025
Unprompted review
LWRepairs logo

Reply from LWRepairs

Thank you very much :)

Rated 5 out of 5 stars

Great to have Xbox repaired in time for…

Great to have Xbox repaired in time for granddaughter’s visit for holidays,
It’s fantastic to get a company to do door to door service without the extortionate prices
Great work thanks to Lewis and the crew at LWRepairs

8 August 2025
Unprompted review
LWRepairs logo

Reply from LWRepairs

Thank you very much :)

Rated 5 out of 5 stars

Phone has moisture warning in charging port and sets an alarm everytime i plugged charger in, and wouldn't charge!

When i booked this i was told id be without my phone anything from 90-120 minute which was fine. When Lewis arrived, he was 15 mins early which was great... he was polite and courteous, After 5 mins he knocked the door again saying he had the wrong part for my phone, and went all the way back to his shop and returned again, and the whole thing including him having to return to the shop all within the hour, so I was very happy. He took my payment and then asked if the video he took, he was allowed to put on the company's Tiktok account, which I agreed, I have Tiktok so will keep and eye out for it, and will comment on that also.

Thank you again for your service, and I will deffo tell my friends and family about LWRepairs!
Trish x 😀😀

7 August 2025
Unprompted review
LWRepairs logo

Reply from LWRepairs

Thank you so much Trish and for understanding :)

Rated 5 out of 5 stars

Dropped my Mobile - lost screen !

This Company was recommended by a friend, though found that my Husband had used their service before.
I had dropped my Mobile and had lost the screen. Took into Shop, spoke with Waz, who was very helpful. Assured me that it could be repaired, they fitted a new screen, it cost less than original quote. All sorted within a 2 hour window ! What a great service ! Thank you WAZ

31 July 2025
Unprompted review
LWRepairs logo

Reply from LWRepairs

Thank you very much :) I will pass this onto Waz

Rated 5 out of 5 stars

Thoroughly recommend LW Repairs

Visited LW Repairs yesterday afternoon with a problem with my wife’s IPhone. Have used their services before so I knew they would be able to sort out the problem. Once again a very pleasant young man who served us resolved the issue within minutes much to my wife’s delight and did not even charge us for his service. To show her appreciation she did purchase an accessory for her phone prior to leaving. Excellent service once again from LW Repairs.

4 August 2025
Unprompted review
LWRepairs logo

Reply from LWRepairs

Thank you very much :) I'm glad we could help ans for purchasing somehting

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