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Review summary

Created with AI, based on recent reviews

Looking at 85 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service and the helpful, patient, and knowledgeable staff. Many people highlight the efficient customer service, quick repairs, and reasonable prices, often noting that issues are resolved rapidly and professionally. However, some customers also mentioned occasional dissatisfaction with the product, with one person reporting that a camera installed by the company stopped working and the proposed repair was too expensive. Additionally, a few other people felt that the company had "lost its way" and would not use their services again.

What people talk about most

Service

Customers consistently note positive experiences with service. Reviewers frequently praise the efficiency and... See more

Staff

Users describe positive interactions with staff. Customers consistently praise the staff for being helpful,... See more

Product

People report ambiguous experiences with product. Many customers praise the availability of pre-owned phones... See more

Price

Clients share positive opinions on price, consistently finding them sensible, fair, and competitive. Many... See more

Customer service

Reviewers mention positive feedback about customer service. Customers consistently praise the exceptional... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Lewis arrived spot on time, can not fault anything with the service provided, Lewis is a genuine nice guy, my ps5 needed a deep clean and while it was being cleaned he redone the liquid stuff inside.... See more

Rated 5 out of 5 stars

Visited LW Repairs yesterday afternoon with a problem with my wife’s IPhone. Have used their services before so I knew they would be able to sort out the problem. Once again a very pleasant young man... See more

Company replied

Rated 5 out of 5 stars

L W Repairs is a wonderful little shop with a big service. I purchased a preowned secondhand phone without any sales pressure or hassle. The staff were so helpful and patient. Everything was tra... See more

Rated 5 out of 5 stars

Took my phone in for a replacement battery the person that served me immediately recognised the model. He gave me price options of a compatible battery or an iphone one. Told me it would be ready in a... See more

Company replied


Company details

  1. #4 of 30 best companies in Computer repair service

Written by the company

At LWRepairs, we provide high quality mobile phone, tablet, console & Mac repairs for all brands and faults. We also provide mobile phone unlocking and many other great services. We are an Apple Independent Repair Provider. Call on 0238 218 2396.


Contact info

4.9

Excellent

TrustScore 5 out of 5

1K reviews

5-star
4-star
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1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Excellent service

Excellent service, they found me another perfect iPad Pro quickly, as the one I wanted was sold and was all sorted in a few days . Well done the team

24 July 2025
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Reply from LWRepairs

Thank you very much :)

Rated 5 out of 5 stars

Fabulous phone shop!

These guys are never too busy to help and answer the most basic questions/queries with their amazing patience! They are very friendly and professional and nothing is too much trouble! 🙂

23 July 2025
Unprompted review
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Reply from LWRepairs

Thank you very much :)

Rated 5 out of 5 stars

A real trip in time….

A real trip in time….. genuine very knowledgeable staff who give you time and advice. It’s great to be able to put your trust in a business. I’ve had repairs done and purchased a phone and tablet.
Excellent service and competitive prices.

14 July 2025
Unprompted review
LWRepairs logo

Reply from LWRepairs

Thank you very much :)

Rated 5 out of 5 stars

Great Service

Great service, speedy repair to cracked screen (Apple approved) and done at place of work, easy, whats not to like !

Thank you.

8 July 2025
Unprompted review
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Reply from LWRepairs

Thank you very much :)

Rated 5 out of 5 stars

Excellent service as always

Excellent service as always. Friendly knowledgeable staff. Good quality items sold and set up for you. Lucky to have this local shop/service.

30 June 2025
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Reply from LWRepairs

Thank you very much :)

Rated 5 out of 5 stars

Great service

Great service - will use again next time the kids drop my iPad!

14 July 2025
Unprompted review
LWRepairs logo

Reply from LWRepairs

Thank you very much :)

Rated 5 out of 5 stars

Excellent and friendly service!

The guys were happy to help, happy to answer questions with no purchase obligations and gave me a cheap option in addition to the quote to fix the phone screen!

Appreciate the after care (stupid WhatsApp is super stressful to transfer chats)

26 June 2025
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Reply from LWRepairs

Thank you very much :)

Rated 5 out of 5 stars

The staff are very friendly and…

The staff are very friendly and helpfull .
I went in the shop to check out the phones ,as i needed one for my new business . I was very happy with how helpful the guys were , and i came away with what i wanted .

27 June 2025
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Reply from LWRepairs

Thank you very much :)

Rated 5 out of 5 stars

As they say “it’s easy when you know how”……..

As they say “it’s easy when you know how”
Well - the person who knows how is Lewis Watson. I had 4 different issues which were really worrying me, Lewis came to the house and resolved them all in about 20 minutes. He was very understanding and respectful and pleased to help and I was delighted to pay the very reasonable callout fee. I recommend him unreservedly.

23 June 2025
Unprompted review
LWRepairs logo

Reply from LWRepairs

Thank you very much :)

Rated 5 out of 5 stars

100% recommended

Amazing independent phone shop with very friendly and knowledgeable staff who go out of their way to help you.

12 June 2025
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Reply from LWRepairs

Thank you very much :)

Rated 5 out of 5 stars

5* phone fixed in Southampton

Been the man to go to for fixing screens since he started in his little van on day one all those years ago now.

5 * polite and speedy service

12 June 2025
Unprompted review
LWRepairs logo

Reply from LWRepairs

Thank you very much :) and for continuing to use us :0

Rated 5 out of 5 stars

I have used LW repairs on more than one…

I have used LW repairs on more than one occasion and I have always found them welcoming knowledgeable and easy to do business with, It’s good to see a local small shop doing well.

11 June 2025
Unprompted review
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Reply from LWRepairs

Thank you very much :)

Rated 5 out of 5 stars

How to be made to feel like a customer…

How to be made to feel like a customer that is the only customer they have. Excellent customer service, good communication, great prices and very prompt service. A small problem with front camera calibration, not allowing facial ID, was resolved in about 5 minutes. Brilliant.

7 June 2025
Unprompted review
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Reply from LWRepairs

Thank you very much :)

Rated 5 out of 5 stars

The charging port on my A51 had burnt…

The charging port on my A51 had burnt out and indeed more damage had been done. With much ‘faffing’ about my end , I ended up taking in a dead phone with zero battery life. Waz was the man to help me (poor chap) as I had explained I needed everything to be saved. No less than 900 videos and 4000 photos !!! I know exactly what you’re thinking !!! But I am still used to Pen , Paper and sending a Pigeon to deliver!!!! It was also very important to me that I saved my best friends what’s app messages and a voice mail I had of her, this was important to me as she passed away in March. I briefly mentioned to Waz why it was so important and I just broke down. Waz offered me tissues and was the sweetest gentleman . Very kind , understanding and really wanted to help me. I felt awful because I was so upset I couldn’t speak and left the shop without being able to even say thank you or indeed goodbye. Waz kept in contact with me and went out of his way to help me get some life into my phone so he could save all these things for me. Within side 24 hours. He’d achieved this and sent my phone off to be repaired., and was back within the time stated. This is the third time I have used LWRepairs, they are an amazing team, everyone I have spoken to who have used them agree. Thank you Waz you were amazing and I will never forget the empathy and kindness you showed me. Thank you.

22 May 2025
Unprompted review
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Reply from LWRepairs

Wow thank you so much Doug - i will pass this onto Waz :)

Rated 5 out of 5 stars

I called in with a Samsung Note 10 +…

I called in with a Samsung Note 10 + that I was having a lot of trouble charging, an hour and a half later, received a text on my wife's phone to say that it had been fixed and was ready to be picked up. Excellent service and it only cost me £49.99. Highly recommended

3 June 2025
Unprompted review
LWRepairs logo

Reply from LWRepairs

Thank you Clive! I'm glad we could help.

Rated 5 out of 5 stars

They are very friendly

They are very friendly, honest and knowledgeable.
Trustworthy as well. Fixed my technical problems thoroughly and efficiently. I would definitely recommend them.

26 May 2025
Unprompted review
LWRepairs logo

Reply from LWRepairs

Thank you Debbie!

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