They switched automatic pop-up randomly, no matter of settings in your app. NEVER save your bank cards in the app, because you cannot control charges then.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Purchased a Globe 5 contract with Lyca. Sim card delivered fine but little information how to activate or register it. Appeared to register o.k. online but no. Contacted customer service twice, recomm... See more
Hello ppl out there. If you're looking for a real headache go with lycomible. Their roaming isn't absolutely working , not for me or other friends traveled together. We called them many times no... See more
Instead of getting some 10 eur good-to-go internet as a tourist I paid 60 eur so far and was forced to get 3 month plan because that's cheapest they have. I spent some 8 hours troubleshooting how to o... See more
1.2
Bad
2k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Worst mobile service
Worst costmer service, worst tech system. I had recharged a 20€ bono, n I recieved a thx for lyca recharge text from lycamobile, but no recharge at all. I call costmer service for a solution.,Then they block the sim. And its already been 8 days without any solution, even I have sent all my details, type of bono, date and etc. But still no solution at all. It seems that they dont even care about losing there costmers,, awful experience what a shame.
14 October 2020
Unprompted review
6 days and still no service at all!
Lycamobile left me without service already for 6 days, I already sent emails each day to cs email and they haven't even response to me. I can not contact them directly because I don't have service and this is the only phone I have. I paid for 30 days plan but now, I haven't receive the service for 20% of the time. This is outrageous; and their customer service is a joke! Not service at all! Today I have found another email complaints email and I just received an automated email saying they will take up to 5 more days just to answer, this is a horrible experience! (I can't write emails in the review)
13 October 2020
Unprompted review
I have called Lyca mobile CS and i had…
I have called Lyca mobile CS and i had a great experience with an assistant named Imene El ouafi, she was very helpful and made sure i got all my questions answered, she really changed the way i thought of lyca mobile customer service.
Thank you again, hope the leaders reading this will raise your salary and appreaciet your effort!
8 September 2020
Unprompted review
Reply from Lyca Mobile ES
Dear Redwan Belhadri,
Thank you for taking the time to share your thoughts about Lycamobile Service. You are welcome to let us know if we are missing something to get you satisfied fully for an excellent star rating! Please feel free to reach us via email on trustpilotreview@lycatel.com. Your valuable feedback will help us to improve our service.
Regards,
Albert
Lycamobile team
Terrible customer service or no CS at…
Terrible customer service or no CS at all.
The connections breaks very often or just stops working.
It’s takes weeks to fix any problem.
6 September 2020
Unprompted review
Reply from Lyca Mobile ES
Dear Annie Mkrtchian,
We are sorry to hear about your experience with Lycamobile. We realise that you face connection issue and we apologies for the inconvenience. We called your Lycamobile number however ringing no response. Please share an alternate contact number to call and assist. Kindly reply us back to our email: trustpilotreview@lycatel.com
Regards
Albert
Lycamobile Team
The worst company!
The worst company!! Their customer service is completely useless. I didn't receive a confirmation email after my purchase so I couldn't activate my tariff and as a result, paid for a service I never received. I tried to contact them via email and calls but not a single person was able to help me, they always said that they would sort it out and contact me afterwards but never did. In the past 7 MONTHS, I've sent them many emails and they still didn't give me a refund and probably never will. Don't let them scam you!!
15 August 2020
Unprompted review
Reply from Lyca Mobile ES
Dear Cliente,
We are sorry to hear that you didnt receive the bundle activation email. For us to investigate further, please help us with the email address which you used for order and scanned copy of bank statement to trustpilotreview@lycatel.com
Regards,
Karthik
Lycamobile Team
good service.
18 July 2020
Unprompted review
Reply from Lyca Mobile ES
Dear Mandy,
Thank you so much for your positive feedback and for taking the time to post this review. We endeavour to maintain a high quality of service for our customers, and we are glad that you appreciated the service provided.
Do not hesitate to contact us. If you ever need any assistance, you can always reach us through the Customer Services or our website, where you can also find all the latest product features and offers.
Regards,
Karthik
Lycamobile Team
Very slow internet speed in twon.
17 July 2020
Unprompted review
Reply from Lyca Mobile ES
Dear Mohammad Reza Bayat,
Thanks a lot for sharing your feedback with us.
We are extremely sorry to hear about your experience with Lycamobile. We realise that you faced issues with Lycamobile data speed.
If you are unable to get data speed, please follow the below mentioned steps
1. Tap your Menu Key
2. Go to Settings
3. Tap More Networks
4. Go to Network Mode
5. Select the Network that you want. For 4G/LTE, choose the LTE/ WCDMA option. For 3G, choose WCDMA.
6. Tap OK and the device will apply the new settings and restart.
However, we endeavour to maintain a high quality of service for our customers. Therefore, please provide us with your Lycamobile Number and handset make and model to trustpilotreview@lycatel.com. This will enable us to investigate this matter in detail, to resolve the issue you experienced.
Regards
Karthik
Lycamobile Team
Reply from Lyca Mobile ES
Dear cliente,
Thank you so much for your positive feedback and for taking the time to post this review. We endeavour to maintain a high quality of service for our customers, and we are glad that you appreciated the service provided.
Do not hesitate to contact us. If you ever need any assistance, you can always reach us through the Customer Services or our website, where you can also find all the latest product features and offers.
Regards,
Karthik
Lycamobile Team
Reply from Lyca Mobile ES
Dear cliente,
Thank you so much for your positive feedback and for taking the time to post this review. We endeavour to maintain a high quality of service for our customers, and we are glad that you appreciated the service provided.
Do not hesitate to contact us. If you ever need any assistance, you can always reach us through the Customer Services or our website, where you can also find all the latest product features and offers.
Regards,
Karthik
Lycamobile Team
me comen los datos moviles es carisimo!!!!!!!!!!!!!11
me comen los datos moviles es carisimo
16 July 2020
Unprompted review
Reply from Lyca Mobile ES
Estimado cliente,
Muchas gracias por sus comentarios positivos y por tomarse el tiempo para publicar esta revisión. Nos esforzamos por mantener una alta calidad de servicio para nuestros clientes, y nos complace que haya apreciado el servicio brindado.
No dude en ponerse en contacto con nosotros. Si alguna vez necesita ayuda, siempre puede comunicarse con nosotros a través del Servicio al Cliente o nuestro sitio web, donde también puede encontrar las últimas características y ofertas de productos.
Saludos,
Karthik
Lycamobile Team
Its bit difficult to Top Up
Its bit difficult to Top Up. It should be made more easy..
Quite confusing, if I am applying and paying for a certain package so I must get that automatically and there should be no need activate it manually. SURPRISED
16 July 2020
Unprompted review
Reply from Lyca Mobile ES
Dear cliente,
Thank you so much for your positive feedback and for taking the time to post this review. We endeavour to maintain a high quality of service for our customers, and we are glad that you appreciated the service provided.
We take on board your valuable feedback as it's our customers who allow us to constantly improve our service, products and offers
Do not hesitate to contact us. If you ever need any assistance, you can always reach us through the Customer Services or our website, where you can also find all the latest product features and offers.
Regards,
Lycamobile Team
Super 👏👏👏👏
12 July 2020
Unprompted review
Reply from Lyca Mobile ES
Dear cliente,
Thank you so much for your positive feedback and for taking the time to post this review. We endeavour to maintain a high quality of service for our customers, and we are glad that you appreciated the service provided.
Do not hesitate to contact us. If you ever need any assistance, you can always reach us through the Customer Services or our website, where you can also find all the latest product features and offers.
Regards,
Karthik
Lycamobile Team
When you say there's a promotion it…
When you say there's a promotion it suppose to be for everybody
9 July 2020
Unprompted review
Reply from Lyca Mobile ES
Dear Anthonia,
Thanks a lot for sharing your feedback with us.
We are extremely sorry to hear about your experience with Lycamobile. We realise that you faced issues with Lycamobile promotion.
However, we endeavour to maintain a high quality of service for our customers. Therefore, please provide us with your Lycamobile Number and brief description of issue to trustpilotreview@lycatel.com. This will enable us to investigate this matter in detail, to resolve the issue you experienced.
Regards
Karthik
Lycamobile Team
Ordered sim
Ordered sim. No problems and now wait see if arrives ok.
As of today - 25th July - no SIM has yet arrived. Not good!
8 July 2020
Unprompted review
Reply from Lyca Mobile ES
Dear cliente,
Thank you so much for your positive feedback and for taking the time to post this review. We endeavour to maintain a high quality of service for our customers, and we are glad that you appreciated the service provided.
Do not hesitate to contact us. If you ever need any assistance, you can always reach us through the Customer Services or our website, where you can also find all the latest product features and offers.
Regards,
Karthik
Lycamobile Team
Very good !!👍👍👍
8 July 2020
Unprompted review
Reply from Lyca Mobile ES
Dear Cristina Zainea,
Thank you so much for your positive feedback and for taking the time to post this review. We endeavour to maintain a high quality of service for our customers, and we are glad that you appreciated the service provided.
Do not hesitate to contact us. If you ever need any assistance, you can always reach us through the Customer Services or our website, where you can also find all the latest product features and offers.
Regards,
Karthik
Lycamobile Team
I bought a bundle for internet...and i…
I bought a bundle for internet...and i have no internet!
4 July 2020
Unprompted review
Reply from Lyca Mobile ES
Dear cliente,
Thanks a lot for sharing your feedback with us.
We are extremely sorry to hear about your experience with Lycamobile. We realise that you faced issues with Lycamobile Internet.
However, we endeavour to maintain a high quality of service for our customers. Therefore, please provide us with your Lycamobile Number and bundle name to trustpilotreview@lycatel.com. This will enable us to investigate this matter in detail, to resolve the issue you experienced.
Regards
Karthik
Lycamobile Team
Reply from Lyca Mobile ES
Dear Sameer Latif,
Thank you so much for your positive feedback and for taking the time to post this review. We endeavour to maintain a high quality of service for our customers, and we are glad that you appreciated the service provided.
Do not hesitate to contact us. If you ever need any assistance, you can always reach us through the Customer Services or our website, where you can also find all the latest product features and offers.
Regards,
Karthik
Lycamobile Team
Customer service nightmare
Rejects my card every month, works online everywhere else bar Lyca, online customer service is in India, didn't fix problem, disconnected call, twitter takes ONE WEEK to get back to you, eventually let me top up with the same card it rejected before but for an amount higher than what I wanted
3 July 2020
Unprompted review
Reply from Lyca Mobile ES
Dear Customer,
Thanks a lot for sharing your feedback with us.
We are extremely sorry to hear about your experience with Lycamobile. We realise that you faced issues with Lycamobile topup.
However, we endeavour to maintain a high quality of service for our customers. Therefore, please provide us with your Lycamobile Number and brief description of issue to trustpilotreview@lycatel.com. This will enable us to investigate this matter in detail, to resolve the issue you experienced.
Regards
Karthik
Lycamobile Team
Reply from Lyca Mobile ES
Dear Cliente,
Thanks for taking the time to share your opinion on Lycamobile Service. We take pride in giving outstanding service to every customer and we're overjoyed to receive your compliments and appreciation.
Regards,
Lycamobile Team
Reply from Lyca Mobile ES
Dear Client,
Thanks for taking the time to share your opinion on Lycamobile Service. We take pride in giving outstanding service to every customer and we're overjoyed to receive your compliments and appreciation.
Regards,
Lycamobile Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.