They switched automatic pop-up randomly, no matter of settings in your app. NEVER save your bank cards in the app, because you cannot control charges then.
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Purchased a Globe 5 contract with Lyca. Sim card delivered fine but little information how to activate or register it. Appeared to register o.k. online but no. Contacted customer service twice, recomm... See more
Hello ppl out there. If you're looking for a real headache go with lycomible. Their roaming isn't absolutely working , not for me or other friends traveled together. We called them many times no... See more
Instead of getting some 10 eur good-to-go internet as a tourist I paid 60 eur so far and was forced to get 3 month plan because that's cheapest they have. I spent some 8 hours troubleshooting how to o... See more
1.2
Bad
2k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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See how their reviews and ratings are sourced, scored, and moderated.
Very easy to use.
1 July 2020
Unprompted review
Reply from Lyca Mobile ES
Dear Jacqueline Nash,
Thank you for taking the time to share your thoughts about Lycamobile Service. We pride ourselves on providing excellent service to every customer and appreciate your compliments and appreciation. Do not hesitate to contact us. If you ever need help, you can always contact us via customer service or our website. You will also find the latest product functions and offers there.
Regards,
Lycamobile Team
No puedo entrar desde la app
No puedo entrar desde la app
Me pone, your Lycamobile number is not registered.
Pero si entro desde las web, si está registrado
30 June 2020
Unprompted review
Reply from Lyca Mobile ES
Estimado cliente,
Muchas gracias por compartir sus comentarios con nosotros. Nos damos cuenta
que tiene problemas para acceder a la aplicación Lyca, y le pedimos disculpas por las molestias.
Nos esforzamos por mantener una alta calidad de servicio para nuestros clientes. Así que por favor proporciónenos su número de Lycamobile
y mensaje de error a trustpilotreview@lycatel.com. Esto nos permitirá investigar este asunto en detalle, para resolver el problema que experimentó.
Saludos,
Albert
Equipo de Lycamobile
Very useful 🖤
30 June 2020
Unprompted review
Reply from Lyca Mobile ES
Dear cliente,
Thank you for taking the time to share your thoughts on the Lycamobile service. We pride ourselves on providing exceptional service to each client and are delighted to receive their compliments and thanks.
Regards,
Albert
Lycamobile team
Very good service
29 June 2020
Unprompted review
Reply from Lyca Mobile ES
Dear cliente,
Thank you for taking the time to share your thoughts on the Lycamobile Service. We pride ourselves on providing excellent service to each customer and appreciate their compliments and thanks. Do not hesitate to contact us. If you ever need help, you can always contact us through customer service or our website. You'll also find the latest features and product offerings there.
Regards,
Albert
Lycamobile team
Reply from Lyca Mobile ES
Dear Nuri Shebani,
Thank you for taking the time to share your thoughts on the Lycamobile service. We pride ourselves on providing exceptional service to each client and are delighted to receive their compliments and thanks.
Regards,
Albert
Lycamobile team
They don't answer emails
They don't answer emails, but the website is good.
25 June 2020
Unprompted review
Reply from Lyca Mobile ES
Dear Stewart,
Sorry to hear such feedback from you, before you could take that decision we would like to resolve the issue. There has been a delay in our email responses since there is an increase in email flow from our customers at this junction.
However, if you can provide me your email id that you sent an email with your Lycamobile number to trustpilotreview@lycatel.com with brief about the issue, we would attend to that immediately and provide the best possible solution to keep you happy.
Regards,
Albert
Lycamobile Team
Easy to request sim card!
Easy to request sim card!! Just waiting to find out if coverage is good
23 June 2020
Unprompted review
Reply from Lyca Mobile ES
Estimado cliente,
En primer lugar, queremos agradecerle por dedicar voluntariamente su tiempo a escribirnos una reseña. El equipo aquí en Lycamobile está completamente dedicado a nuestro trabajo y el servicio al cliente es uno de los pilares fundamentales sobre los que se ha construido esta empresa. Nos da un gran estímulo para recibir comentarios positivos de usted.
Saludos
Equipo de Lycamobile
Reply from Lyca Mobile ES
Dear Customer,
First of all, we want to thank you for volunteering your time to write us a review. The team here at Lycamobile is completely dedicated to our work and customer service is one of the fundamental pillars on which this company has been built. It gives us great encouragement to receive positive feedback from you.
Regards
Lycamobile team
Good service
21 June 2020
Unprompted review
Reply from Lyca Mobile ES
Dear cliente,
Thank you for taking the time to share your thoughts about Lycamobile Service. We pride ourselves on providing excellent service to every customer and appreciate your compliments and appreciation. Do not hesitate to contact us. If you ever need help, you can always contact us via customer service or our website. You will also find the latest product functions and offers there.
Regards,
Albert
Very bad service!!!
19 June 2020
Unprompted review
Reply from Lyca Mobile ES
Dear cliente,
Thanks a lot for sharing your feedback with us. We are extremely sorry to hear about your experience with Lycamobile.
We realise that you faced issues with Lycamobile number. However, we endeavour to maintain a high quality of service for our customers. Therefore, please provide us with your Lycamobile Number and brief description of issue to trustpilotreview@lycatel.com. This will enable us to investigate this matter in detail, to resolve the issue you experienced.
Regards,
Albert
horrible customer service
horrible customer service. after multiple tires and selecting English as my language I could not speak to one representative who knew English. Finally i gave up
18 June 2020
Unprompted review
Reply from Lyca Mobile ES
Dear cliente,
We are extremely sorry to hear about your experience with Lycamobile.
We understand that you could not speak to English speaking customer service executive. Please provide us with your Lycamobile Number and brief description of issue to trustpilotreview@lycatel.com. This will enable us to investigate this matter in detail, to resolve the issue you experienced.
Regards,
Albert
Reply from Lyca Mobile ES
Dear cliente,
Thanks a lot for sharing your feedback with us. We are extremely sorry to hear about your experience with Lycamobile.
We realise that you faced issues with Lycamobile number. However, we endeavour to maintain a high quality of service for our customers. Therefore, please provide us with your Lycamobile Number and brief description of issue to trustpilotreview@lycatel.com. This will enable us to investigate this matter in detail, to resolve the issue you experienced.
Regards,
Albert
Reply from Lyca Mobile ES
Dear Karl,
Firstly, we want to thank you for willingly spending your time to write us a review. The team here at Lycamobile is completely devoted to our work and Customer service is one of the foundation pillars on which this company has been built. It gives us great encouragement to get positive feedback from you.
Do not hesitate to contact us. If you ever need any assistance, you can always reach us through the Customer Services or our website. Where you can also find all the latest product features and offers
Regards,
Lycamobile Team
Very fast and good
17 June 2020
Unprompted review
Reply from Lyca Mobile ES
Dear George,
Firstly, we want to thank you for willingly spending your time to write us a review. The team here at Lycamobile is completely devoted to our work and Customer service is one of the foundation pillars on which this company has been built. It gives us great encouragement to get positive feedback from you.
Do not hesitate to contact us. If you ever need any assistance, you can always reach us through the Customer Services or our website. Where you can also find all the latest product features and offers
Regards,
Lycamobile Team
Love you so much lyca
16 June 2020
Unprompted review
Reply from Lyca Mobile ES
Dear cliente,
Thank you for taking the time to share your thoughts on the Lycamobile service. We pride ourselves on providing excellent service to each client and appreciate their compliments and thanks.
We take your valuable comments into account, as it is our customers that allow us to constantly improve the way we do business. Do not hesitate to contact us. If you ever need help, you can always contact us through customer service or our website. You'll also find the latest features and product offerings there.
Regards,
Lycamobile team
Reply from Lyca Mobile ES
Dear Becky Osagie,
First of all, we want to thank you for volunteering your time to write us a review. The team here at Lycamobile is completely dedicated to our work and customer service is one of the fundamental pillars on which this company has been built. It gives us great encouragement to receive positive feedback from you.
Do not hesitate to contact us. If you ever need help, you can always contact us through Customer Service or our website, where you can also find the latest features and product offerings.
Regards
Lycamobile team
Very good im extremely happy thank youy
16 June 2020
Unprompted review
Reply from Lyca Mobile ES
Dear cliente,
Thank you for taking the time to share your thoughts about Lycamobile Service. We pride ourselves on providing excellent service to every customer and appreciate your compliments and appreciation. Do not hesitate to contact us. If you ever need help, you can always contact us via customer service or our website. You will also find the latest product functions and offers there.
Regards,
Lycamobile Team
Reply from Lyca Mobile ES
Dear Sandeep,
Thank you so much for your positive feedback and for taking the time to post this review. We endeavour to maintain a high quality of service for our customers, and we are glad that you appreciated the service provided.
Do not hesitate to contact us. If you ever need any assistance, you can always reach us through the Customer Services or our website, where you can also find all the latest product features and offers.
Regards,
Lycamobile Team
Reply from Lyca Mobile ES
Dear cliente,
Thank you so much for your positive feedback and for taking the time to post this review. We endeavour to maintain a high quality of service for our customers, and we are glad that you appreciated the service provided.
Do not hesitate to contact us. If you ever need any assistance, you can always reach us through the Customer Services or our website, where you can also find all the latest product features and offers.
Regards,
Lycamobile Team
Good work carry on
10 June 2020
Unprompted review
Reply from Lyca Mobile ES
Dear cliente,
Thank you so much for your positive feedback and for taking the time to post this review. We endeavour to maintain a high quality of service for our customers, and we are glad that you appreciated the service provided.
Do not hesitate to contact us. If you ever need any assistance, you can always reach us through the Customer Services or our website, where you can also find all the latest product features and offers.
Regards
Lycamobile Team
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