They switched automatic pop-up randomly, no matter of settings in your app. NEVER save your bank cards in the app, because you cannot control charges then.
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Purchased a Globe 5 contract with Lyca. Sim card delivered fine but little information how to activate or register it. Appeared to register o.k. online but no. Contacted customer service twice, recomm... See more
Hello ppl out there. If you're looking for a real headache go with lycomible. Their roaming isn't absolutely working , not for me or other friends traveled together. We called them many times no... See more
Instead of getting some 10 eur good-to-go internet as a tourist I paid 60 eur so far and was forced to get 3 month plan because that's cheapest they have. I spent some 8 hours troubleshooting how to o... See more
1.2
Bad
2k reviews
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You are stealing money
You are stealing money
Website is not working
Customer service don't respond emails
Customer service hang up on me
Managers won't call back
...to start with
16 March 2020
Unprompted review
Reply from Lyca Mobile ES
Dear Client,
Thank you for taking the time to leave us a review. I am sorry to hear that you did not have the experience we would expect. Our customers typically receive exceptional customer service and we feel that this is not the same in your case.
The Company strives to provide a professional service to its customers at all times, and we note that on this occasion the service you received did not meet our usual standards. We understand your frustration in not receiving help at the required time. Accept our apologies for same.
We sincerely hope that in the future you have no reason to complain about our service. We will share your feedback to our management. May be we can come up with more standard of service in future.
If there is something we can do for you now, please do not hesitate to let us know to assist you. Pleasant to see you as our Valuable Customer always.
Regards,
Lycamobile Team
Worst website ever....
14 March 2020
Unprompted review
Reply from Lyca Mobile ES
Dear Client,
We feel sorry to hear about your experience with us. We understand you had some issues with website, please brief us about your problem to understand. To check on this, please share your Lycamobile number, email address registered with us, reference number of your contact with our customer service. So that, we will investigate and get back to you with an update. Kindly reply us back to our email : trustpilotreview@lycatel.com
Regards,
Lycamobile Team
Probably the worst telecoms service in…
Probably the worst telecoms service in the world. Extremely poor customer service and no data protection to speak off. I’m constantly getting a calls from urecognized numbers On a daily basis since buying a Lycamobile sim - eve though I’ve only given the mobile telephone number to 2 family members. ( I’m only using the sim for cheap international calls which is the only reason I’d give Lycamobile 1 Star, others ie it would be zero)
UPDATE (as no right to reply offered to Lycamobile response below)
The Lousy Lycamobile response below typifies their sheer ineptitude. I was asked via email from Lousy Lycamobile to write a review which I have done. Therefore they have my email and my address and my name and my telephone number so why ask for it here? Are those emails they send out just fodder for cattle, trash for the junk mail box?, And why request me to email yet another email address. It’s endless email
addresses and umpteen customer service people. Endless. Endless. Endless. And no real solution or respect. Ridiculous. So I invite ,here publicly , Lousy Lycamobile please get in touch with me, your ‘valuable customer’.
As a service to potential and current customers I list below the telephone numbers constantly calling me on a
daily basis:
+34963393775
+34632222385
+34686894859
854949930
+34945959837
+34937377084
+34911898039
Only Lousy Lycamobile know who these people / numbers are ( unless its AI which could explain a lot -more artificial than intelligence methinks in this particular telecoms corporation) And I never answer numbers I don’t recognize.
Finally just to be crystal clear. I bought this sim card from the Lousy Lycamobile website only last month and yet I’m receiving unsolicited calls to my number that I’ve only divulged to 2 family members. Over to you Lousy Lycamobile.
14 March 2020
Unprompted review
Reply from Lyca Mobile ES
Dear Erik,
We are sorry to hear that you haven't had the experience we would expect. Our customers usually receive exceptional customer care and we are sorry to hear you feel yours was not. We sincerely hope that you will have no further cause for any complaint in relation to our service in the future. We understand your frustration in not receiving help at the required time. Accept our apologies for same.
If there is something we can do for you now, please do not hesitate to let us know to assist you. Kindly send us your problem along with the mobile number to our email address : trustpilotreview@lycatel.com
Pleasant to see you as our Valuable Customer always.
Regards,
Lycamobile Team
Lucas is really too expensive to call…
Lucas is really too expensive to call Nigeria mobile, even the bundle is incredibly expensive.
12 March 2020
Unprompted review
Reply from Lyca Mobile ES
Dear Evan,
We feel sorry to hear about your experience with us. We understand your problem about the international calling ratings. To check on this, please share your Lycamobile number, email address registered with us, reference number of your contact with our customer service. So that, we will investigate and get back to you with an update. Kindly reply us back to our email : trustpilotreview@lycatel.com
Regards,
Lycamobile Team
Reply from Lyca Mobile ES
Dear Phil,
Thank you so much for your positive feedback and for taking the time to post this review. We endeavour to maintain a high quality of service for our customers, and we are glad that you appreciated the service provided.
Do not hesitate to contact us. If you ever need any assistance, you can always reach us through the Customer Services or our website, where you can also find all the latest product features and offers.
Regards,
Lycamobile Team
Internet coverage has to be increased…
Internet coverage has to be increased in all areas. It does not give a good quality i.e instead 4g it always come as H++... when moved from one location to the other with in the city also.
Kindly consider this request and do the needfull.
7 March 2020
Unprompted review
Reply from Lyca Mobile ES
Dear Sir/Ma‘am,
Thank you so much for your feedback and for taking the time to post this review. We realise that you faced issues with internet speed,, and we apologise for the inconvenience.
We endeavour to maintain a high quality of service for our customers. Therefore, please provide us with your Lycamobile Number or a Reference number. This will enable us to investigate this matter in detail, to resolve the issue you experienced.
Regards
Lycamobile Team
The website was very confusing and I…
The website was very confusing and I lost money because it was not clear what I was buying. I tried to renew my plan but I cannot even tell if the renewal is successful.
5 March 2020
Unprompted review
Reply from Lyca Mobile ES
Dear Customer,
We feel sorry to hear about your experience with us. To check on this, please share your Lycamobile number, email address registered with us, reference number of your contact with our customer service. So that, we will investigate and get back to you with an update. Kindly reply us back to our email : trustpilotreview@lycatel.com
Regards,
Lycamobile Team
Helpful
Waiting on the line was long, but once I got through Chris was very helpful and very patient with me. The volume of the call was not great, so I advice wearing headphones, especially if you are outside, like I was. Thank you very much Chris :)
2 March 2020
Unprompted review
Reply from Lyca Mobile ES
Dear Mili Stefanova,
Thank you so much for your positive feedback and for taking the time to post this review. We endeavour to maintain a high quality of service for our customers, and we are glad that you appreciated the service provided. We will ensure that your kind words reach Chris.
Do not hesitate to contact us. If you ever need any assistance, you can always reach us through the Customer Services or our website, where you can also find all the latest product features and offers.
Regards,
Lycamobile Team
Needs improvement in Signal…
Needs improvement in Signal Connectivity , Offers are good
2 March 2020
Unprompted review
Reply from Lyca Mobile ES
Dear Naveen,
Thank you so much for your positive feedback and for taking the time to post this review. We endeavour to maintain a high quality of service for our customers, and we are glad that you appreciated the service provided. We will ensure that your kind words reach .
Do not hesitate to contact us. If you ever need any assistance, you can always reach us through the Customer Services or our website, where you can also find all the latest product features and offers.
Regards,
Lycamobile Team
kris is a very good opertor of…
kris is a very good opertor of lycamobile
26 February 2020
Unprompted review
Reply from Lyca Mobile ES
Dear Zeeshan Haider,
Thank you so much for your positive feedback and for taking the time to post this review. We endeavour to maintain a high quality of service for our customers, and we are glad that you appreciated the service provided. We will ensure that your kind words reach kris.
Do not hesitate to contact us. If you ever need any assistance, you can always reach us through the Customer Services or our website, where you can also find all the latest product features and offers.
Regards
Lycamobile Team
Its was great and very helpfull talking…
Its was great and very helpfull talking to representative named michel
22 February 2020
Unprompted review
Reply from Lyca Mobile ES
Dear Ali Safwan,
Thank you so much for your positive feedback and for taking the time to post this review. We consider customer’s satisfaction our priority. So once again, thanks for your kind words and we look forward to hearing from you again. We will also pass your compliment to Michael for the service provided.
Do not hesitate to contact us. If you ever need any assistance, you can always reach us through the Customer Services or our website, where you can also find all the latest product features and offers
Regards,
Lycamobile Team
I bought a lycamobile sim at exactly 6…
I bought a lycamobile sim at exactly 6 weeks ago, been trying to register online to no avail. Someone called me a week ago after my very bad comments, promised to do something about the problem. He also gave me a PIN for the top up of 5€ that I paid for, but uptil now nothing is working.
I tried to recharge at a nearby shop but it was possible because the sim is not registered.
Now I know that lycamobile is a fraudulent network. My next step is to report to the authorities. People should stop using lycamobile because it's the worst network in Spain. I hope they are not stealing customers data, too.
14 February 2020
Unprompted review
Reply from Lyca Mobile ES
Dear Edward,
Thanks a lot for sharing your feedback with us.
We realise that you faced issues with the registration. There are only two ways to register a SIM card. The registration can be done through the Lycamobile point of sale (https://www.lycamobile.es/es/help/store-locator/) or through our website at the following link:
https://lyca.idcapture.es/activate/
The above information was sent as an email to you as well. Kindly update if any issue is faced in registering the SIM through the above mentioned ways.
Kindly reply back for any assistance through the direct message initiated.
Regards
Lycamobile Team
Michael helped me a great deal
Michael helped me a great deal. He explained me everything in detail. Thanks a lot
4 February 2020
Unprompted review
Reply from Lyca Mobile ES
Dear Ramya Mishra,
Thank you so much for your positive feedback and for taking the time to post this review. We consider customer’s satisfaction our priority. So once again, thanks for your kind words and we look forward to hearing from you again. We will also pass your compliment to Michael for the service provided.
Do not hesitate to contact us. If you ever need any assistance, you can always reach us through the Customer Services or our website, where you can also find all the latest product features and offers
Regards,
Lycamobile Team
I ordered lyca sim n paid 20€ But don’t got it n but not refund
I ordered lyca sim n paid 20€
almost 15 days before but I didn’t got sim n also email for refund but no response it’s not good service
4 February 2020
Unprompted review
Reply from Lyca Mobile ES
Dear Monika,
We are sorry to hear your experience caused by the delivery of the SIM card. In reference to our telephone conversation, we process your refund request on our side. It takes 5 to 7 business days for the funds to be reflected in your bank account.
We will keep you informed of the refund status as soon as possible.
Regards,
Lycamobile team
Problems with my account not solved
My account is still in an inconsistent state. I can login via lycamobile.es website but cannot login via mobile app. If I try to login using the mobile app I get the message, that the number is not registered yet. Using the access via web portal I cannot edit my profile and payment data. I have asked for solutions regarding these problems but got no ones. I have asked whether it is possible to renew my current bundle using my account balance instead based on my linked credit card and got no answer too.
My account seems to be corrupt in any way.
The service rating does not regard to my first issue related to a refund. The refund issue was solved very well.
But in the corrupt account case described above I have asked two times already without any response.
25 January 2020
Unprompted review
Reply from Lyca Mobile ES
Dear Sir,
Thanks a lot for sharing your feedback with us. We realise that you did not receive the SIM and order confirmation for the order which was made on the website. We also realise that a new SIM was purchased for use at the airport.
Therefore, as per request, we have cancelled the order and the amount has been refunded back to your account. This must be showing in you bank within a maximum of 5-7 days. We hope that you are able to use the existing number without issue, and we hope the problem you faced with the refund of the order has been dealt with satisfyingly.
Provided you are satisfied with the resolution, you may also reconsider your earlier 1-Star REVIEW. A positive REVIEW and feedback would mean a lot to us.
We also welcome any additional feedback you may have. Please do not hesitate to contact us if we can be of any assistance.
Regards
Lycamobile Team
Reply from Lyca Mobile ES
Dear Ingrid Rodrigues,
Thank you very much for your positive comments and for taking the time to publish this review. We strive to maintain a high quality of service for our customers, and we are pleased that you have appreciated the service provided. We consider customer satisfaction to be our priority, so once again, thank you for your kind words.
Do not hesitate to contact us. If you ever need help, you can always contact us through Customer Service or our website. Where you can also find the latest features and product offers.
Regards
Lycamobile team
Reply from Lyca Mobile ES
Querido Madhav,
Muchas gracias por sus comentarios positivos y por tomarse el tiempo para publicar esta reseña. Nos esforzamos por mantener una alta calidad de servicio para nuestros clientes, y nos complace que haya apreciado el servicio brindado. Consideramos que la satisfacción del cliente es nuestra prioridad, así que una vez más, gracias por sus amables palabras.
No dude en ponerse en contacto con nosotros. Si alguna vez necesita ayuda, siempre puede contactarnos a través del Servicio al Cliente o nuestro sitio web. Donde también puede encontrar las últimas características y ofertas de productos.
Saludos
Equipo de Lycamobile
Medium quality of voice.
22 January 2020
Unprompted review
Reply from Lyca Mobile ES
Estimado señor / señora,
Muchas gracias por sus comentarios positivos y por tomarse el tiempo para publicar esta reseña. Nos esforzamos por mantener una alta calidad de servicio para nuestros clientes, y nos complace que haya apreciado el servicio brindado. Consideramos que la satisfacción del cliente es nuestra prioridad, así que una vez más, gracias por sus amables palabras.
No dude en ponerse en contacto con nosotros. Si alguna vez necesita ayuda, siempre puede contactarnos a través del Servicio al Cliente o nuestro sitio web. Donde también puede encontrar las últimas características y ofertas de productos.
Saludos
Equipo de Lycamobile
Signals start to drop very frequently
22 January 2020
Unprompted review
Reply from Lyca Mobile ES
Dear Sir/Ma‘am,
Thanks a lot for sharing your feedback with us. We realise that you faced issues with the signal, and we apologise for the inconvenience.
However, we endeavour to maintain a high quality of service for our customers. Therefore, please provide us with your Lycamobile Number or a Reference number. This will enable us to investigate this matter in detail, to resolve the issue you experienced.
Regards
Lycamobile Team
Your staff member was completely rude
Your staff member was completely rude, did not bother listening to my issue, kept repeating the same talking points over and over again, and when I asked her why she wasn’t helping me, she hung up on me.
15 January 2020
Unprompted review
Reply from Lyca Mobile ES
Dear Terrance,
Thanks a lot for sharing your feedback with us. We realise that you faced issues in the service, and we apologise for the inconvenience.
However, we endeavour to maintain a high quality of service for our customers. Therefore, please provide us with your Lycamobile Number or a Reference number. This will enable us to investigate this matter in detail, to resolve the issue you experienced.
Regards
Lycamobile Team
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