Reception lost with message saying either ‘no sim’ or ‘no service’. Tried to contact Lyca and halfway through online chat the just cut connection. Tried to phone, hung on to be connected to ‘human’ an... See more
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Review summary
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What people talk about most
Reviews shaping this summary
Great until you need customer service. Their SIM cards randomly fail and then you are billed 10Mb/s. Customer service don’t speak English and frustrate you with redundant requests such as “proof o... See more
Company replied
My whole family have been using lycamobile for a long number of years, they started to go downhill when they stopped allowing you to stop the autorenewing. I have had at least 8 payments a month goi... See more
Company replied
I got a new phone and accidentally deleted my eSIM so could not access any services. I emailed the customer care team through the Lyca Mobile website requesting a new QR code to set up my eSIM but t... See more
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3.0
Average
3K reviews
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Anna C
Anna C. customer services up to the usual not being very helpful again. All I want to do is change from physical sim to esim. When I try, I get an error.
1 February 2026
Unprompted review
Reply from Lyca Mobile IE
Hi Conor,
We apologize that you encountered issues changing to an eSIM and that our support was unhelpful. To assist you further, please provide your Lyca Mobile number and the registered email address associated with your account. If you have already contacted Lyca Mobile customer support, kindly share the reference number as well.
These details will help us investigate the matter further and resolve the issue as quickly as possible.
You can also e-mail us anytime at trustpilotreview@lycamobile.com. We are here to help!
Regards,
Lyca Mobile Trustpilot Team
Abysmal support
Abysmal support, I ordered an esim which cost me 30 euros, the esim does not work, it shows 003530000000. I called the support line and they gave me a ticket number. Now I cannot get through to support , not even to get a refund.....
20 February 2026
Unprompted review
Reply from Lyca Mobile IE
Hi Michael,
We are very sorry to hear about your experience and completely understand how frustrating this must be, especially after purchasing the eSIM and being unable to use the service.
We would like to look into this urgently for you. Could you please share your mobile number, registered email address, and the eSIM number via private message. Once we have these details, we will review your case, check the activation status, and either ensure the eSIM is properly provisioned or assist you with a refund if preferred.
If you would like to reach us directly, you can email trustpilotreview@lycamobile.com anytime. We are here for you.
Regards,
Lyca Mobile Trustpilot Team
I had a really great experience with customer support.
I had a really great experience with Lyca’s service. They are very professional, efficient, and truly good at what they do. The whole process was smooth and whenever I had questions, their team was always ready to help.
A special thank you to Naresh from Dubai Lyca Team and Sai from Dublin, Ireland Lyca Team. Both of them were extremely helpful and guided me through the entire process step by step. They were patient, clear in their explanations, and made sure everything was handled properly.
I really appreciate their support and would definitely recommend Lyca to others looking for reliable and helpful service.
24 December 2025
Unprompted review
Reply from Lyca Mobile IE
Hi Sheri,
We're happy to hear that you had a great experience with our service. We appreciate your kind words about our team's professionalism and efficiency. We're glad they were helpful and provided clear guidance. Thank you for recommending us!
Regards,
Lyca Mobile Operations
I don't think I've encountered a more…
I don't think I've encountered a more incompetent phone service in my life.
End of Jan - my eSim started to have issues.
I tried to make contact to rectify to which the solution was to buy another esim and transfer the old esim to the new esim, even though I had already paid for the esim (Make it make sense).
Anyway, after haggling with the agent, I managed to get a refund for any topped up credit. Was like pulling teeth, but I got it.
The signal problems continued and Ive been trying ever since to move to another provider but since the signal problems are so bad, I can't receive calls or texts to get away from Lyca.
So today I've been contacting Lyca - was presented with the same solution again.
This time, I actually went for it, and low and behold, sure I can't even transfer my esim now.
It's incredulous, a complete waste of money for a service you wont even get and to get away from them, even more money.
I may have to just get an entirely new number altogether at this point.
18 February 2026
Reply from Lyca Mobile IE
Hi Joe,
We are very sorry to hear about the ongoing issues you have experienced with your eSIM and signal. We completely understand how frustrating this must be especially when the problem has been persisting since January and is now preventing you from switching to another provider. That’s certainly not the experience we want you to have.
We sincerely apologise for the inconvenience caused, particularly regarding being advised to purchase another eSIM and the difficulties you faced when trying to resolve this previously. We understand how concerning it must be to feel stuck without being able to receive calls or texts, and we regret that your recent attempt to transfer the eSIM was unsuccessful.
We would really like the opportunity to properly review your case and work towards a resolution. Please kindly share your Lycamobile number, registered email address, and any reference numbers you may have received from previous contacts with our support team via private message. Once we have your details, we will escalate this matter to our technical team as a priority and investigate the root cause of the signal and eSIM transfer issues.
You can also email us anytime at trustpilotreview@lycamobile.com. We are here to help!
Regards,
Lyca Mobile Trustpilot Team
Best avoided: sometimes OK data connections; usually awful/none; no customer support
The prices can look good, but the actual service is very poor, and the customer service nonexistent.
I've been using an eSim for their "Ireland Plus" (including 30 GB data) for the past two weeks. Every day, I've had trouble with the data, ranging from very slow connections to no connections at all. Emails to the customer service (cs AT lycamobile.ie) have gone unanswered. Overall, this has been a very diappointing expereince.
I had used Lyca several times over the past few years, but this is the first time that I have had such major issues. I hope that they can resolve them, and return to the better provider that they were. Until then, I recommend not using them.
2 February 2026
Unprompted review
Reply from Lyca Mobile IE
Hi Dave,
We are sorry to hear about the data connectivity issues you experienced with your Ireland Plus eSIM, as well as the lack of response from our customer service team. We sincerely apologize for the inconvenience caused.
To help us investigate this matter further, could you please share your Lyca Mobile number and the e-mail address you used to contact us. If you have previously contacted our support team, kindly provide the reference number as well. This information will help us review your case thoroughly and forward it to the appropriate team for resolution.
You can also e-mail us anytime at trustpilotreview@lycamobile.com. We are here to help!
Regards,
Lyca Mobile Trustpilot Team
Stay away
I signed up online for an esim , which I couldnt get to work and found I was double charged for. When I got through to their helplines I was told I had to email the issue which I did and several emails later I failed to get a single response beyond an acknoledgement. Despite having no service I didnt reliase I was still being charged monthly. I couldn't stop the payments as I had paid by debit card and not direct debit. Ended up having to cancel my debit card to stop them. Overall the experience cost me €128. I reported it as fraud to my bank but didnt get anywhere as I had signed up.
11 May 2025
Unprompted review
Reply from Lyca Mobile IE
Hi Caoimhín,
We are sorry to hear about your experience. We completely understand how frustrating this must have been for you. This is not the experience we want for our customers, and we truly want to make it right. Could you kindly share your Lycamobile number, email address, and any reference number you received from customer service via our private channel One of our team members will personally reach out to you and resolve this as quickly as possible.
You can also email us anytime at trustpilotreview@lycamobile.com. We are here to help!
Regards,
Lyca Mobile Trustpilot Team
Reply from Lyca Mobile IE
Dear Sangappa,
We are glad our online support met your needs. Thank you for your positive feedback; it means a lot to us.
Regards,
Lyca Mobile Trustpilot Team.
Avoid this company at all costs
Avoid this company at all costs. Customer service is non existent and when they do answer they are verbally abusive to customers. Its so bad you are almost in shock. YOU HAVE BEEN WARNED
6 February 2026
Unprompted review
Reply from Lyca Mobile IE
Dear Customer,
We are very sorry to hear about your experience and completely understand your frustration. Being treated poorly by customer service is unacceptable, and this is not the standard we aim to provide.
Please share your Lycamobile number and registered email address via our private channel so our team can review your account and assist you further. You can also contact us directly at trustpilotreview@lycamobile.com
We appreciate you bringing this to our attention and we are here to help.
Regards,
Lyca Mobile Trustpilot Team
Absolutely not tourist-friendly.
Absolutely not tourist-friendly.
I bought two eSIMs only for mobile data for myself and my wife while traveling in Ireland, and they put me on a subscription without me confirming that I actually wanted it to be recurring on the website when buying the eSIMs.
After that, even after leaving the country, they charged me for months, and I was unable to cancel the subscription because “I do not know the phone numbers and I can’t provide the whole list of numbers I called.” I did not call anyone while there and was unable to reconnect the eSIMs a second time via the QR code I received at the time of purchasing the eSIMs, just to see what my phone number was.
Their customer support is very, very bad; they kept asking the same questions over and over again without even reading what I was writing to them. I told them many times that I CAN’T re-add the eSIMs to see their phone numbers, and they just kept asking me to provide the phone numbers for about a month, so I eventually ended up blocking my credit card to avoid any further charges.
6 February 2026
Unprompted review
Reply from Lyca Mobile IE
Dear Denis,
We are sorry to hear about your experience, we completely understand how frustrating this must have been for you. This is not the experience we want for our customers, and we truly want to make it right.
Could you kindly share your Lycamobile number, email address, and any reference number you received from customer service via our private channel.
One of our team members will personally reach out to you and resolve this as quickly as possible.
You can also email us anytime at trustpilotreview@lycamobile.com. We are here to help!
Regards,
Lyca Mobile Trustpilot Team.
Shocking in every single sense of the Word
Shocking in every single sense of the word. You have been warned. Woeful, abysmal, and goodbye.
6 February 2026
Unprompted review
Reply from Lyca Mobile IE
Hi M M,
We are sorry to hear about your experience and that your issue was not resolved to your satisfaction. This is not the level of service we aim to provide especially to the new customers. Please brief about the issue along your Lyca Mobile number and e-mail address these will help us to check and resolve the issue.
You can also e-mail us anytime at trustpilotreview@lycamobile.com. We’re here to help!
Regards,
Lyca Mobile Trustpilot Team
The connection is not working
I have a National S 3M plan. Everything works fine. My family also purchased two of these plans on January 27.01. 2026. 29.01.2026 they stopped working, the internet and calls disappeared. I contacted technical support. They sent me instructions. 1. Please restart the handset.
2. Then latch onto our network in manual mode. Lycamobile Services/SIM Toolkit: Mode: Manual: Ireland
3. Then Settings -> Phone Settings -> Network -> Network Selection -> Manual -> Lycamobile -> EIR.
It didn't help. They asked me to answer questions. I answered. They sent a letter 4.02.2026.
Dear Customer,
Thank you for getting touch with us.
We would like to inform you that we have initiated your network issue with our concerned technical team.
Your Ticket ID is: 110492102.
Today is 06.02.2026 but there is no connection.
My family is forced to stay on GoMo. They don't want to use it anymore Lyca. 42 euros were wasted.
27 January 2026
Unprompted review
Reply from Lyca Mobile IE
Hi Alex,
We are very sorry to hear about the issues you and your wife have experienced with the National S 3M plan. We understand how frustrating it must be to lose internet access and calling capability after only a short period, especially after paying for the service Please contact us at trustpilotreview@lycamobile.com with your Lycamobile numbers, registered email address, and any reference details you may have. One of our team members will review your case and work toward a resolution as quickly as possible.
Regards,
Lyca Mobile Trustpilot Team
I am moving my numbers to 48
I am moving my numbers to 48. But they are unsuccessful. The 48 agent told me that the lycamobile rejected my port out requests. When I talked to lycamobile agents after they knew I am going to port out my numbers they just ignored me. We will never never never go with lycamobile again!!
2 February 2026
Unprompted review
Reply from Lyca Mobile IE
Hi Amanda Yu,
We are sorry to hear about the difficulties you have experienced while trying to port your numbers and understand how frustrating this must be. This is certainly not the experience we want for our customers.
Please share your Lycamobile numbers and any reference details via our private channel so our team can review the rejected port-out requests and assist you in resolving this as quickly as possible. You may also contact us directly at trustpilotreview@lycamobile.com
We appreciate you bringing this to our attention and are here to help.
Regards,
Lyca Mobile Trustpilot Team
kept getting errors on esims so i…
kept getting errors on esims so i contacted support they promised a refund in 1 week 2 months later in still chasing them down they keep telling me “its in progress” “within the week it will be completed” tired of waiting and i will be taking this to small claims court instead 108754873 reference number
26 December 2025
Unprompted review
Reply from Lyca Mobile IE
Hi Thelite,
We are sorry to hear that you are still encountering the error. Upon checking, the reference number you provided appears to be incorrect. Please share your Lycamobile number, email address, and, if you have contacted our support before, the correct reference number so that we can investigate further.
You can also email us anytime at trustpilotreview@lycamobile.com. We’re here to help!
Regards,
Lyca Mobile Trustpilot Team
Ask for Mari!
Mari was super helpful and answered all of my questions! She was great!
30 January 2026
Unprompted review
Reply from Lyca Mobile IE
Hi Daniel,
We're happy to hear that our team member was so helpful and provided you with great support. Thank you for your positive feedback!
Regards,
Lyca Mobile Operations
Continued to take money from my account…
Continued to take money from my account when I got an esim. Even after I contacted them and they said they removed the automatic payments they still kept taking my funds.
Dont fall for the cheap prices.
They are scammers!!!
7 November 2025
Unprompted review
Reply from Lyca Mobile IE
Hi Emily,
We are very sorry to hear about the issues you have experienced with the charges on your account. We completely understand how frustrating this must be
Could you please share your Lyca Mobile number, email address, and any reference number related to your previous contact. Once we have these details, our team will investigate the issue thoroughly and ensure any incorrect charges are addressed.
We sincerely apologize for the inconvenience and thank you for your patience.
Regards,
Lyca Mobile Trustpilot Team
My wife and I activated the national S…
My wife and I activated the national S 3M plan. It worked for two days, and then the internet went out and I couldn't make calls. Customer support couldn't help me at all. They stole 42 euros from me. There's no connection. I'm very unhappy with this provider. I don't recommend it to anyone.
29 January 2026
Unprompted review
Reply from Lyca Mobile IE
Hi Alex,
We are very sorry to hear about the issues you and your wife have experienced with the National S 3M plan. We understand how frustrating it must be to lose internet access and calling capability after only a short period, especially after paying for the service
Please contact us at trustpilotreview@lycamobile.com
with your Lycamobile numbers, registered email address, and any reference details you may have. One of our team members will review your case and work toward a resolution as quickly as possible.
Regards,
Lyca Mobile Trustpilot Team
Lyca Mobile is an absolute joke of a…
Lyca Mobile is an absolute joke of a company. Their customer service is rude, aggressive, and completely useless. The agents talk to you like they’re doing you a favor instead of helping with a problem THEY caused. I have never been treated so badly by any telecom company before.
They are also ridiculously expensive, and on top of that they steal money through hidden charges. The most outrageous part is that if you want to get your old number back, they force you to pay for a brand-new number first. That is pure nonsense and feels like a scam. No proper explanation, no transparency — just “pay or we won’t help you.”
Nothing works properly, and when you complain, customer service becomes even ruder instead of fixing the issue. They don’t listen, they don’t care, and they definitely don’t respect their customers.
This company is greedy, dishonest, and completely unprofessional. I regret every penny I spent with Lyca.
DO NOT USE LYCA MOBILE. SAVE YOUR MONEY AND YOUR SANITY.
29 January 2026
Unprompted review
Reply from Lyca Mobile IE
Hi Sajjid,
We are very sorry to hear about your experience and truly regret the frustration this has caused, we take concerns about charges, number recovery, and customer treatment very seriously.
Please contact us at trustpilotreview@lycamobile.com with your Lycamobile number, registered email address, and any reference details, and a member of our team will personally look into this for you.
Regards,
Lyca Mobile Trustpilot Team
Reply from Lyca Mobile IE
Hi Pamela,
We are happy to hear that you had a positive experience. Thank you for your valuable feedback; we appreciate it.
Regards,
Lyca Mobile Trustpilot Team
Very Disappointing and Unreliable Network
I was a Lyca Mobile customer for over six years, and my experience toward the end was extremely disappointing and frustrating. I selected one star only because there is no option to rate lower.
For the last two years, I experienced continuous network issues where my phone frequently displayed “No Network.” During these times, I had no incoming or outgoing calls, messages, or mobile data. I initially used a physical SIM and later switched to an eSIM in an effort to resolve the problem, but there was no improvement. Restarting the device would sometimes restore the network for about five minutes, after which it would randomly drop again.
I contacted Lyca Mobile multiple times via email and chatbot, but the responses were either severely delayed or completely unhelpful. When I reached out to the service centre directly, the experience was even worse — the representatives were rude, dismissive, and unprofessional.
I was repeatedly asked to change various settings on my phone, which I followed exactly as instructed. Despite this, the issue persisted with no proper resolution or escalation. After spending a significant amount of time chasing support and getting nowhere, I had no option but to switch providers.
I moved to Three Ireland, and the difference is obvious — the service is faster, more reliable, and cheaper, clearly proving the issue was never my device but Lyca Mobile’s network and customer support.
Overall, this was a pathetic experience, especially after being a loyal customer for six years. Reliable network service and basic customer respect should be the bare minimum. I would strongly advise others to avoid Lyca Mobile if they want dependable service.
1 January 2026
Unprompted review
Reply from Lyca Mobile IE
Hi Jitendra,
We are sorry for the trouble you have experienced. We completely understand how upsetting this must be. This is not the experience we want for our customers, and we truly want to make it right. Could you kindly share email address, and any reference number you received from customer service via our private channel. One of our team members will personally reach out to you and resolve this as quickly as possible.
You can also email us anytime at trustpilotreview@lycamobile.com. We’re here to help!
Regards,
Lyca Mobile Trustpilot Team
Horrendous customer service
Great until you need customer service. Their SIM cards randomly fail and then you are billed 10Mb/s. Customer service don’t speak English and frustrate you with redundant requests such as “proof of payment.
If you are going to use them then buy the unlimited plan so at least you won’t have to talk to the morons that pass as customer service agents .
In Lyca’s response they call this identity verification but it’s not that because the prepayment was for a year and I’d already passed all the identity checks given the phone number is an obvious 2FA and already passed the “which numbers do you call frequently” questions. It’s either a “kick it down the road and I hope they die of boredom” tactic or the script that they follow is so protracted that it yields the same result
16 January 2026
Unprompted review
Reply from Lyca Mobile IE
Hi Pete,
We regret to hear about your experience with our customer service and the issues with your SIM card.
We apologise if communication was unclear and for any frustration caused by our verification process.
We strive to improve our service and support continually.
You can also email us anytime at trustpilotreview@lycamobile.com. We’re here to help!
Regards,
Lyca Mobile Trustpilot Team
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