i like the pricing and amount of data provided, i also like the roaming services. I dislike the signal drop and 5G outage in Lisbon. Many times while I am on any call such as whatsapp or similar apps,... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The function of the mobile service is generally good Sadly I can’t find a way to automatically renew each month so I have to go through the hassle of putting in card details etc My local PT card ge... See more
Company replied
Plus It is inexpensive compared to the competition. It runs on Vodafone network so the coverage is good. It's easy to join first off either by purchasing a card from one of the numerous smal... See more
Company replied
I like to rate about your service moderate due to very weak network service. Hope this will be improve up coming days soon. Thank you
Company replied
Company details
Written by the company
Lycamobile Portugal oferece chamadas nacionais e internacionais a preços low-cost. Peça o seu cartão SIM gratuito e ligue para o Mundo por muito menos com as mais recentes ofertas e planos.
Contact info
1050-127, Lisbon, United Kingdom
- lycamobile.pt
3.1
Average
1k reviews
Asks customers to review
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Reply from Lyca Mobile PT
Dear Customer,
Nothing beats hearing that our network is making your life a little easier.
Thank you for this wonderful review and for sticking with us!
Best Regards,
Lyca Mobile Review Resolution Team
Same issue network problem always
3 July 2026
Unprompted review
Reply from Lyca Mobile PT
Dear Munish,
I’m sorry to hear that you're experiencing ongoing network issues. We'd like to investigate this further. Could you please share your mobile number, current location (including postcode), handset make and model, and let us know if the issue occurs indoors, outdoors, or in multiple locations?
Once we have these details, we'll review the network performance in your area and assist you further.
Regards,
Lyca Mobile Review Resolution Team,
trustpilotreview@lycamobile.com
Reply from Lyca Mobile PT
Dear Customer,
We are so glad you are part of our community!
Thank you for the fantastic star rating.
Best Regards,
Lyca Mobile Review Resolution Team
lyca service
lyca service is good.
But sometime Internet speed going to Down i don’t know why But Its ok i can also use Other Network so Its good for me
3 July 2026
Reply from Lyca Mobile PT
Dear Gur,
Thank you so much for sharing your experience with us!
We're thrilled to keep you seamlessly connected with the great value you deserve.
Best Regards,
Lyca Mobile Review Resolution Team
Almost perfect plan!
I am very satisfied with my Lycamobile plan. I've had it for a long time and have never had any problems, even outside of Portugal. However, what remains unresolved is my inability to send SMS messages to numbers like 68900 or 4420 (NOS), for example. I always receive the message "not sent". Could you please resolve this? Thank you very much!
3 July 2026
Unprompted review
Reply from Lyca Mobile PT
Dear Mateus,
Nothing beats hearing that our network is making your life a little easier.
Thank you for this wonderful review and for sticking with us!
Best Regards,
Lyca Mobile Review Resolution Team
Reply from Lyca Mobile PT
Dear Harshu,
I’m sorry to hear that you’re experiencing poor internet performance. I understand how frustrating it can be when your data connection does not work as expected.
Updated Response: I have refreshed the network settings and also additional details have shared through E-Mail.
Regards,
Lyca Mobile Review Resolution Team,
trustpilotreview@lycamobile.com
Reply from Lyca Mobile PT
Dear Mario,
Feedback like yours tells us we are moving in the right direction to deliver top-tier value to you.
We truly appreciate your trust and support.
Best Regards,
Lyca Mobile Review Resolution Team
Reply from Lyca Mobile PT
Dear Customer,
I’m sorry to hear that your internet speed is slower than expected. I understand how frustrating it can be when your connection is not working at the required speed.
Updated Response: I have refreshed the network settings and also additional details have shared through E-Mail.
Regards,
Lyca Mobile Review Resolution Team,
trustpilotreview@lycamobile.com
Very very very very poor network I…
Very very very very poor network I never before using like this network it's like 2G network
26 June 2026
Reply from Lyca Mobile PT
Dear Customer,
I’m sorry to hear that you’re experiencing such poor network quality.
Updated Response: We have sent you an email with further details for a thorough investigation. Kindly check your inbox and get back to us at your earliest convenience.
Regards,
Lyca Mobile Review Resolution Team,
trustpilotreview@lycamobile.com
Reply from Lyca Mobile PT
Dear Gurpreet,
We are incredibly happy to hear that you are enjoying our network and plans.
Thank you for taking the time to share your positive experience!
Best Regards,
Lyca Mobile Review Resolution Team
Poor connection during live stream
The live streaming through 5G is poor around Quelfes, but is better when outside of Olhão (like in Faro).
Regards
26 June 2026
Reply from Lyca Mobile PT
Dear Idris,
I’m sorry to hear that you’re experiencing poor 5G performance around Quelfes, especially when using live streaming services. We would like to investigate this further. Could you please share your mobile number, exact location (including postcode), handset make and model, and the times when you notice the issue?
Once we have these details, we’ll review the network coverage and performance in your area and assist you further.
Regards,
Lyca Mobile Review Resolution Team,
trustpilotreview@lycamobile.com
Reply from Lyca Mobile PT
Dear Customer,
We’re sorry to hear that you are experiencing issues with your internet service.
Thank you for sharing your feedback. We have carefully noted your concern, and our team is currently investigating this on priority to identify the issue and improve the service quality as quickly as possible.
We appreciate your patience and understanding.
Best Regards,
Lyca Mobile Review Resolution Team,
trustpilotreview@lycamobile.com
Reply from Lyca Mobile PT
Dear Bhim,
Your loyalty and kind feedback mean the most to our hard-working team.
Thank you for choosing us for reliable service.
Best Regards,
Lyca Mobile Review Resolution Team
Reply from Lyca Mobile PT
Dear Sunny,
Connecting you to what matters most, and at a fantastic price, is exactly why we do this.
Thank you for choosing us over the rest!
Best Regards,
Lyca Mobile Review Resolution Team
No good network
2 July 2026
Reply from Lyca Mobile PT
Dear Customer,
We’re sorry to hear that you are experiencing poor network quality.
Thank you for sharing the details. We have carefully noted your concern, and our team is currently investigating this on priority to identify the issue and improve the network performance as quickly as possible.
We appreciate your patience and understanding.
Best Regards,
Lyca Mobile Review Resolution Team,
trustpilotreview@lycamobile.com
Reply from Lyca Mobile PT
Dear Customer,
Thank you for the awesome feedback and the wonderful rating!
We’re committed to making your mobile experience smooth every single day.
Best Regards,
Lyca Mobile Review Resolution Team
Delay of atm and credit card
24 June 2026
Reply from Lyca Mobile PT
Dear Customer,
We are so glad you are part of our community!
Thank you for the fantastic star rating.
Best Regards,
Lyca Mobile Review Resolution Team
Reply from Lyca Mobile PT
Dear Klant,
We love having you with us, and we appreciate you taking a moment to drop such kind words.
Your support keeps us going strong!
Best Regards,
Lyca Mobile Review Resolution Team
I recharge Money 920693576 this number…
I recharge Money 920693576 this number but not open this account, can you chick please
2 July 2026
Reply from Lyca Mobile PT
Dear Customer,
We’re sorry to hear that the recharge is not reflecting on the account for the number you mentioned.
Thank you for sharing the details. We have carefully noted your concern, and our team is currently investigating this on priority to identify the issue and resolve it as quickly as possible.
We appreciate your patience and understanding.
Best Regards,
Lyca Mobile Review Resolution Team,
trustpilotreview@lycamobile.com
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