i like the pricing and amount of data provided, i also like the roaming services. I dislike the signal drop and 5G outage in Lisbon. Many times while I am on any call such as whatsapp or similar apps,... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The function of the mobile service is generally good Sadly I can’t find a way to automatically renew each month so I have to go through the hassle of putting in card details etc My local PT card ge... See more
Company replied
Plus It is inexpensive compared to the competition. It runs on Vodafone network so the coverage is good. It's easy to join first off either by purchasing a card from one of the numerous smal... See more
Company replied
I like to rate about your service moderate due to very weak network service. Hope this will be improve up coming days soon. Thank you
Company replied
Company details
Written by the company
Lycamobile Portugal oferece chamadas nacionais e internacionais a preços low-cost. Peça o seu cartão SIM gratuito e ligue para o Mundo por muito menos com as mais recentes ofertas e planos.
Contact info
1050-127, Lisbon, United Kingdom
- lycamobile.pt
3.1
Average
1k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Lyca Mobile PT
Dear Customer,
Connecting you to what matters most, and at a fantastic price, is exactly why we do this.
Thank you for choosing us over the rest!
Best Regards,
Lyca Mobile Review Resolution Team
Reply from Lyca Mobile PT
Dear Roshniben,
Thank you for the awesome feedback and the wonderful rating!
We’re committed to making your mobile experience smooth every single day.
Best Regards,
Lyca Mobile Review Resolution Team
Good network
29 June 2026
Reply from Lyca Mobile PT
Dear Customer,
We love having you with us, and we appreciate you taking a moment to drop such kind words.
Your support keeps us going strong!
Best Regards,
Lyca Mobile Review Resolution Team
Am big problem is interest issue not…
Am big problem is interest issue not for network correct
7 July 2026
Unprompted review
Reply from Lyca Mobile PT
Dear Harmandeep,
I’m sorry to hear that you’re experiencing issues with your internet service. I understand that the problem is with your data connection rather than network coverage.
We would like to investigate this further. Could you please share your mobile number, current location (including postcode), handset make and model, and any error message you receive when trying to use mobile data?
Once we have these details, we’ll review the issue and assist you with a resolution as soon as possible.
Regards,
Lyca Mobile Review Resolution Team,
trustpilotreview@lycamobile.com
Reply from Lyca Mobile PT
Dear Chandra,
I’m sorry to hear that you're experiencing issue with network. I understand how frustrating this must be.
Updated Response: I have refreshed the network settings and also additional details have shared through E-Mail.
Regards,
Lyca Mobile Review Resolution Team,
trustpilotreview@lycamobile.com
Reply from Lyca Mobile PT
Dear Foysal,
Reading reviews like yours completely brightens up our day!
Knowing we have hit the mark for you inspires our team to keep pushing for the best.
Best Regards,
Lyca Mobile Review Resolution Team
Worst experience ever
29 June 2026
Reply from Lyca Mobile PT
Dear Customer,
I’m sorry to hear that you’ve had such a disappointing experience. We understand your frustration and regret that our service did not meet your expectations.
Your feedback is important to us and will be shared with the relevant team for review and improvement. If there is a specific issue you would like us to look into, please provide more details and we’ll be happy to assist you.
Regards,
Lyca Mobile Review Resolution Team,
trustpilotreview@lycamobile.com
Reply from Lyca Mobile PT
Dear Customer,
I’m sorry to hear that you’re experiencing poor network quality. I understand how frustrating it can be when your connection does not perform as expected.
Updated Response: We have sent you an email with further details for a thorough investigation. Kindly check your inbox and get back to us at your earliest convenience.
Regards,
Lyca Mobile Review Resolution Team,
trustpilotreview@lycamobile.com
I’m happy with Lyca service
I’m happy with Lyca service , and enjoying , they giving me a lot of plans , which is really great work for me , thanks Lyca
29 June 2026
Reply from Lyca Mobile PT
Dear Prince,
Thank you so much for sharing your experience with us!
We're thrilled to keep you seamlessly connected with the great value you deserve.
Best Regards,
Lyca Mobile Review Resolution Team
Reply from Lyca Mobile PT
Dear Customer,
I’m sorry to hear that you’re facing frequent network issues. I understand how frustrating it can be when your connection is not reliable.
Updated Response: We have sent you an email with further details for a thorough investigation.
Regards,
Lyca Mobile Review Resolution Team,
trustpilotreview@lycamobile.com
It is easy to activate plans and change…
It is easy to activate plans and change them if you have the app.
28 June 2026
Reply from Lyca Mobile PT
Dear customer,
We're happy to hear that our app makes managing plans easy for you. We appreciate your positive feedback!
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
Reply from Lyca Mobile PT
Dear Customer,
I’m sorry to hear that you’re experiencing very poor network quality. I understand how frustrating this must be.
Updated Response: We have sent you an email with further details for a thorough investigation.
Regards,
Lyca Mobile Review Resolution Team,
trustpilotreview@lycamobile.com
Reply from Lyca Mobile PT
Dear Ashwani,
Nothing beats hearing that our network is making your life a little easier.
Thank you for this wonderful review and for sticking with us!
Best Regards,
Lyca Mobile Review Resolution Team
Frequently network stop
There is more problems about network frequently stop and again on
29 June 2026
Reply from Lyca Mobile PT
Dear Mosarrof,
I’m sorry to hear that you’re experiencing frequent network interruptions. I understand how frustrating it can be when your connection keeps stopping and reconnecting.
Updated Response: I have refreshed the network settings and also additional details have shared through E-Mail.
Regards,
Lyca Mobile Review Resolution Team,
trustpilotreview@lycamobile.com
Reply from Lyca Mobile PT
Dear Customer,
We are so glad you are part of our community!
Thank you for the fantastic star rating.
Best Regards,
Lyca Mobile Review Resolution Team
Reply from Lyca Mobile PT
Dear Customer,
I’m sorry to hear that you’re experiencing network issues. I understand how frustrating this must be.
Updated Response: We have sent you an email with further details for a thorough investigation. Kindly check your inbox and get back to us at your earliest convenience.
Regards,
Lyca Mobile Review Resolution Team,
trustpilotreview@lycamobile.com
Lyca internet service very bad
Lyca internet service very bad. If you can give mark I will give 20 %. Thanks
28 June 2026
Reply from Lyca Mobile PT
Dear Customer,
I’m sorry to hear that you’re unhappy with your internet service. We understand how frustrating this must be.
Updated Response: I have refreshed your network settings and additional information has been shared through E-Mail.
Regards,
Lyca Mobile Review Resolution Team,
trustpilotreview@lycamobile.com
Reply from Lyca Mobile PT
Dear Rafael,
Feedback like yours tells us we are moving in the right direction to deliver top-tier value to you.
We truly appreciate your trust and support.
Best Regards,
Lyca Mobile Review Resolution Team
I did recharge myself,they took 2…
I did recharge myself,they took 2 times same amount from my account
4 July 2026
Reply from Lyca Mobile PT
Dear Customer,
I’m sorry to hear that you were charged twice for your recharge. I understand how concerning and frustrating this must be.
Updated Response: Upon checking, we found that the payment transaction timed out during processing, resulting in a failed payment. From our end, the amount was not successfully debited. We kindly request that you contact your bank to verify the transaction status and obtain further information regarding the payment.
Regards,
Lyca Mobile Review Resolution Team,
trustpilotreview@lycamobile.com
Reply from Lyca Mobile PT
Dear Customer,
I’m sorry to hear that you're experiencing network issues and slow internet speeds. I understand how frustrating this must be.
Updated Response: We have sent you an email with further details for a thorough investigation. Kindly check your inbox and get back to us at your earliest convenience.
Regards,
Lyca Mobile Review Resolution Team,
trustpilotreview@lycamobile.com
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.